Able to manage a large daily workload of patient registration with efficiency and skill. Effective at operating in fast-paced environments to properly assist patients, determine amounts owed, collect payments and verify schedules. Knowledge with insurance follow up and medical claims. Highly accurate and well-organized. Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents and demographics. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive, upbeat and helpful mentality. Abilities in Epic Systems.
Skills
Assisting a variety of patient needs
Appointment scheduling
Typing speed up to 55 WPM
Multi-line telephone
Interpersonal and written communication
Medical billing
Insurance procedures understanding
Hospital admissions policies
Patient correspondence
Appointment confirmation
Customer service
Problem resolution
Office organization and efficiency
Communications
Planning and coordination
HIPAA guidelines
Demographics information
Experience
11/2020 to 07/2021
Patient Account RepresentativeBrookdale Senior Living – Tarpon Springs, FL,
Outbound calls placed as a courtesy to patients who missed appointments with their PCP. Whether cancelled or by no show. Rescheduled appointments as needed while double-checking information and availability of the provider.
Updated patient financial information to promote accurate record keeping. Verified patient demographics.
Answered incoming calls connecting patients with appropriate departments and assisting needs.
Scheduled patients for testing such as MRI, mammograms, CT scans and stress tests.
Contacted patients as a reminder for upcoming appointments.
Followed up with patients after hospital admission upon discharge, asking wellness questions on behalf of their PCP. Scheduled hospital follow up appointments. Relayed patient information, needs, questions and concerns back to PCP.
07/2017 to 10/2020
Registration RepMayo Clinic – Saint Peter, MN,
Greeted patients and visitors upon arrival while directing to proper areas/departments of the facility. Assisted with registration/sign in process.
Arrived and scheduled patients accordingly in Immediate Care.
Offered every visitor immediate, personalized and friendly assistance while handling the registration process using Epic Systems.
Securely and privately gathered and entered accurate demographics and insurance information from each patient.
Verified insurance eligibility and coverage.
Collected copayments, hospital and physician balances.
Scheduled and confirmed patient appointments and diagnostic testing using Epic Systems.
Answered a large volume of incoming calls.
Sorts and directs incoming mail to correct personnel daily.
Prepared and compiled documents, records, reports and results for providers and patients upon request.
Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
Registered patients for outpatient procedures.
04/2013 to 06/2015
CollectorCity Of Roanoke, Va – Roanoke, VA,
Submitted claims, UB04, UB92 or HCFA1500, to commercial insurance companies. Either electronically or on paper using Epic Systems.
Reviewed claims for accuracy and appropriateness.
Submitted claims abiding to timely filing rules.
Followed up with insurance companies to verify correct insurance information, reasons for denial or nonpayment of medical claims.
Responsible for reopening denied claims and resolving any issues which result in receiving maximum reimbursement from insurance companies.
Reviewed and submitted medical records, EOB's and other information pertinent to meeting insurance company requirements, which result in processing and receiving payment of claims.
Performed insurance verification, pre-certification and pre-authorization duties.
Documented and filed patient data and medical records.
Handled adjustment of claims when sorting out incorrect or partial payments.
07/2012 to 06/2013
Registration RepMayo Clinic – Tolleson, AZ,
Greeted, arrived and scheduled all patients in the Emergency Department using EPIC Systems.
Registered all patients accurately and appropriately given the seriousness of their conditions upon arrival.
Provided necessary service and attention to patients when face-to-face or over the phone.
Maintained strict confidentiality to remain compliant with HIPAA privacy guidelines.
Coordinated between patients and healthcare professionals to meet patient needs.
Self reliant, being sure to meet and exceed workflow and patient needs as best as possible.
Conducted patient intake interviews to collect medical information and insurance details.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Managed, greeted and scheduled patients as needed for hospital admission.
Registered all patients, documented all necessary information and insurance requirements/coverage upon overnight admissions.
Checked doctor schedules.
Coordinated patient paperwork and charts.
Cautiously escorted patients to designated hospital rooms and beds while maintaining patients safety and comfort.
Answered large volumes of incoming phone calls pertaining to hospital admission availability. Created agendas and communicated patient needs.
Scheduled patients for Inpatient and Outpatient diagnostic services using Epic Systems.
Education and Training
Expected in to to
: Therapeutic Massage And Bodywork Kaplan College - Hammond, IN, GPA:
Studied and safely practiced a wide range of massage and bodywork. With goals of working with clients to ease their pain, tension, stress and discomfort. While hoping to improve overall health and wellness, circulation and body functions.
Expected in 2003 to to
High School Diploma: Morton Senior High School - Hammond, IN GPA:
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