Resourceful and meticulous Workforce Manager with 4 years of results-oriented experience in business intelligence and reporting by overseeing forecasting, projections, budgeting, volume and penalties, RFP processes and operations. Professional with demonstrated success in designing, developing and implementing optimized solutions. Team-driven leader that can direct site performance turnaround, reduce attrition and drive customer satisfaction across multi-channel, multi-level phases of ACS Solutions. Seeking to leverage robust background in leadership for rewarding management role with an outstanding organization.
Well-grounded leader experienced in Account Representative positions and pursuing challenging new role with Mariner Finance. Successful at optimizing control systems and building solid teams to meet business needs and achieve demanding financial targets. Good reporting, records management and interpersonal skills.
Motivated in collections seeking to help obtain money owed using tried and true tactics that work well with proven results.
Team-oriented Accountant adept at preparing clear, comprehensive financial reports for executive-level management.
Experienced in bringing more than 5 years of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts.
Provided customer service to customers as they came in to apply for a loan or pay a bill. Ran daily reports on all new loans and sales loans. I also took care of loan by mail checks by processing those daily and processed all paid out reports daily. Lastly I balanced and processed all Auto Plus memberships weekly. Along with maintaining a 7% in my delinquency on pots each month alone. Titles and liens were also my duty to file and maintain as they came back in. Aside of doing all my daily duties, I have also filed legal on accounts and followed up on legal accounts with attorneys.
My duties here were to provide customer service to those who were in need of a payday lending loan, and to provide assistance with pawn and jewelry loans. We processed payday loans daily for customers who needed money before their payday. My duties were to process loans, pawn loans, and also done collections daily as well. Also I was responsible for the legal part of this job as well. I had to process all judgements and proceed with the paperwork as well. I was also responsible for going to court with these also.
My job duties here were to monitor all employees time cards and schedules. I maintained and created schedules for over 200 employees weekly. We also were responsible for creating daily call route schedules for each employee and providing feed back on calls as we done call monitoring daily.
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