Blends academic training in marketing/management and business administration with hands-on experience in sales, banking, project management, medical billing/payment processing, collections, project management and expeditor of logistics. Offer employers a track record of delivering on tasks accurately, efficiently, and quickly. Known for providing best-in-class customer service and communications in a variety of business settings. Charismatic leader and exceptional team player with innate ability to maintain professional relationships and negotiate beneficial deals. Proven track record of consistently driving profitability, with history of bringing in over $500k annually.
Skills
Preventative maintenance
Financial analysis
Marketing and advertising
Staffing
Documentation and reporting
Operations oversight
Business planning
Sales negotiation
Relationship management
Conflict resolution
Inventory management
Business development
Scheduling
Relationship building
Client account management
Product development
Effective leader
Education
Jamestown Business CollegeJamestown, NYExpected in 08/2010 – –Associates Degree:Business Administration, Marketing and Management - GPA:
The Cusack Center of Professional DevelopmentWilliamsville, NYExpected in 10/2015 – –STATE OF NEW YORK REAL ESTATE SALESPERSON LICENSE: - GPA:
Work History
North Country Hospital - Patient Account Coordinator Newport, VT, 07/2018 - 09/2019
CRCS-I Certified
Highly knowledgeable at current Medicare claim coding for UB04 and 1500 forms and payout guidelines
Submitted all Medicare claims for entire facility
Conduct appropriate billing and collection activity directed toward insurance carriers and third party payers in a time manner
Ensure consistent cash ow levels for Warren General Hospital
Submit all workers compensation and automobile accident claims for the hospital to the appropriate insurance carriers
Submit all Highmark, workers compensations and auto claims within timely ling with 100 percent accuracy rate to ensure payment
Phenomenal follow up efforts to ensure payments within 90 days
Extremely creative and resourceful
I do not accept "no" or "I don't know" as answers
I will nd an answer or nd a way to get to speak with someone who does have an answer
Very stern, assertive and persistent when dealing with insurance companies or medicare
Result driven
Recouped over $350,000 from insurance companies on previous denied patient claims
Reviewed and corrected claim errors to facilitate smooth processing
Generated monthly statements to check outstanding balances
Maintained project schedules by managing deadlines and adjusting work ow as needed
Drove root-cause analysis and the successful implementation of corrective actions with causing parties to improve service or cost, or to resolve a problem
Interpreted data received from inside sales department and individual contributors and develops recommendations that optimize performance
Maintained and improved communication ows with main stakeholders ensuring full visibility of transportation
Independently developed solutions for a project including managing complex issues, by applying in-depth supply chain and industry knowledge
Strong knowledge of logistics, travel of goods, identifying and preventing travel issues effecting deadlines
Analyzed project requirements to nd bugs and eliminate issues within a timely manner
Aligned closely with other departments in an effort to better understand product features so that appropriate training materials could be developed
Ensured the immediate resolution of issues so that all projects met key milestones as de ned by stakeholders
Performed detailed assessments of risks to determine constraints and develop mitigation strategies
Sourced additional resources and staff to meet timeline demands
Closely collaborated with project members to identify and quickly address problems
Educated key personnel in appropriate production methods to achieve expectations and meet quality control standards
Northwest Savings Bank - CSR Specialist/Teller City, STATE, 10/2016 - 07/2017
Consistently delivered distinctive client service that is knowledgeable, empathetic, patient, prompt and courteous
Built rapport and strengthened client relationships simultaneously while servicing client needs with account inquiries, servicing needs and issue resolution
Maintained thorough knowledge and understanding of NWSB's product and services through continuous training and education courses
Effectively educated clients on the features and bene ts of our product and services
Ability to recognize client needs and opportunities to offer additional or enhanced products and services
Knowledgeably responded to and overcame client objections
Acted as a liaison for our clients by providing rst call resolution by coordinating and following up with other departments
Referred clients to appropriate sales source for sale closure
Met accuracy, efficiency and sales goals on a monthly basis
Coordinated daily cash reconciliation in high-volume location
Steven James Relief Mediation Group, LLC - Sole Owner - Operator City, STATE, 10/2015 - 10/2016
Third party mediator for defaulted accounts ranging from credit cards to medical student loans
Mediated between the delinquent account holder and the client to reach an optimal settlement option for both parties
Tracked employee call and talk time goals daily and their percentage to monthly goal quotas and had weekly performance reviews
Provided training for issue resolution tactics
Handled all letters of validation of debt, payment arrangement schedules and settled/paid in full letters
Reviewed financial statements, sales and activity reports and other performance date to measure productivity and goal achievement and to determine areas needing cost reduction and clinic improvement
Determined staffing requirements, interview, hire and train new employees or oversee those personnel processes
Determined goods and services to be sold, set prices and credit terms
All book work associated with the business such as posting all invoices, payments, bills and salaries via QuickBooks Pro
Prepared all paper work to the IRS as well as quarterly taxes
Kept up to date knowledge of all state and federal compliance regulations and stayed in accordance with them
Monitor compliance systems to ensure their effectiveness and discussed any emerging compliance issues with office manager and employees
Verified all firm and regulatory policies and procedures were documented, implemented and communicated
Kept chargeback rates under 1%
Advanced Data Mining Solutions - Payment Processor City, STATE, 05/2011 - 10/2015
Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software
Extensive use of Microsoft Excel and formulas
Uploaded large volume/high dollar daily batches of payments into Billing Tree Software
Tracked payment approvals/declines and generated proper reports for corporate and individual office owners
Ensured banking ledgers for six merchants were balanced daily by finding discrepancies and taking corrective action
Manually ran payments without error and posted payments to client accounts - including all future post dated payment arrangements
Remarkable attention to detail
Impeccable time management skills
Handled phone line for all client inquiries and successfully rectified all questions or concerns
Improved business direction by prioritizing customers and implementing changes based on collected feedback
Implemented new accounting processes to decrease spending and work flow downtime
Analyzed figures, postings and documents to maintain accounting program accuracy
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements
Stayed on top of applicable federal and state requirements to minimize legal and financial risks
Managed and responded to all correspondence and inquiries from customers and vendors
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