patient account coordinator resume example with 8+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Blends academic training in marketing/management and business administration with hands-on experience in sales, banking, project management, medical billing/payment processing, collections, project management and expeditor of logistics. Offer employers a track record of delivering on tasks accurately, efficiently, and quickly. Known for providing best-in-class customer service and communications in a variety of business settings. Charismatic leader and exceptional team player with innate ability to maintain professional relationships and negotiate beneficial deals. Proven track record of consistently driving profitability, with history of bringing in over $500k annually.

  • Preventative maintenance
  • Financial analysis
  • Marketing and advertising
  • Staffing
  • Documentation and reporting
  • Operations oversight
  • Business planning
  • Sales negotiation
  • Relationship management
  • Conflict resolution
  • Inventory management
  • Business development
  • Scheduling
  • Relationship building
  • Client account management
  • Product development
  • Effective leader
Jamestown Business College Jamestown, NY Expected in 08/2010 Associates Degree : Business Administration, Marketing and Management - GPA :
The Cusack Center of Professional Development Williamsville, NY Expected in 10/2015 STATE OF NEW YORK REAL ESTATE SALESPERSON LICENSE : - GPA :
Work History
North Country Hospital - Patient Account Coordinator
Newport, VT, 07/2018 - 09/2019
  • CRCS-I Certified
  • Highly knowledgeable at current Medicare claim coding for UB04 and 1500 forms and payout guidelines
  • Submitted all Medicare claims for entire facility
  • Conduct appropriate billing and collection activity directed toward insurance carriers and third party payers in a time manner
  • Ensure consistent cash ow levels for Warren General Hospital
  • Submit all workers compensation and automobile accident claims for the hospital to the appropriate insurance carriers
  • Submit all Highmark, workers compensations and auto claims within timely ling with 100 percent accuracy rate to ensure payment
  • Phenomenal follow up efforts to ensure payments within 90 days
  • Extremely creative and resourceful
  • I do not accept "no" or "I don't know" as answers
  • I will nd an answer or nd a way to get to speak with someone who does have an answer
  • Very stern, assertive and persistent when dealing with insurance companies or medicare
  • Result driven
  • Recouped over $350,000 from insurance companies on previous denied patient claims
  • Reviewed and corrected claim errors to facilitate smooth processing
  • Generated monthly statements to check outstanding balances
Convergent - Project Manager - Expediter of Logistics
Dallas, TX, 03/2017 - 07/2018
  • Maintained project schedules by managing deadlines and adjusting work ow as needed
  • Drove root-cause analysis and the successful implementation of corrective actions with causing parties to improve service or cost, or to resolve a problem
  • Interpreted data received from inside sales department and individual contributors and develops recommendations that optimize performance
  • Maintained and improved communication ows with main stakeholders ensuring full visibility of transportation
  • Independently developed solutions for a project including managing complex issues, by applying in-depth supply chain and industry knowledge
  • Strong knowledge of logistics, travel of goods, identifying and preventing travel issues effecting deadlines
  • Analyzed project requirements to nd bugs and eliminate issues within a timely manner
  • Aligned closely with other departments in an effort to better understand product features so that appropriate training materials could be developed
  • Ensured the immediate resolution of issues so that all projects met key milestones as de ned by stakeholders
  • Performed detailed assessments of risks to determine constraints and develop mitigation strategies
  • Sourced additional resources and staff to meet timeline demands
  • Closely collaborated with project members to identify and quickly address problems
  • Educated key personnel in appropriate production methods to achieve expectations and meet quality control standards
Northwest Savings Bank - CSR Specialist/Teller
City, STATE, 10/2016 - 07/2017
  • Consistently delivered distinctive client service that is knowledgeable, empathetic, patient, prompt and courteous
  • Built rapport and strengthened client relationships simultaneously while servicing client needs with account inquiries, servicing needs and issue resolution
  • Maintained thorough knowledge and understanding of NWSB's product and services through continuous training and education courses
  • Effectively educated clients on the features and bene ts of our product and services
  • Ability to recognize client needs and opportunities to offer additional or enhanced products and services
  • Knowledgeably responded to and overcame client objections
  • Acted as a liaison for our clients by providing rst call resolution by coordinating and following up with other departments
  • Referred clients to appropriate sales source for sale closure
  • Met accuracy, efficiency and sales goals on a monthly basis
  • Coordinated daily cash reconciliation in high-volume location
Steven James Relief Mediation Group, LLC - Sole Owner - Operator
City, STATE, 10/2015 - 10/2016
  • Third party mediator for defaulted accounts ranging from credit cards to medical student loans
  • Mediated between the delinquent account holder and the client to reach an optimal settlement option for both parties
  • Tracked employee call and talk time goals daily and their percentage to monthly goal quotas and had weekly performance reviews
  • Provided training for issue resolution tactics
  • Handled all letters of validation of debt, payment arrangement schedules and settled/paid in full letters
  • Reviewed financial statements, sales and activity reports and other performance date to measure productivity and goal achievement and to determine areas needing cost reduction and clinic improvement
  • Determined staffing requirements, interview, hire and train new employees or oversee those personnel processes
  • Determined goods and services to be sold, set prices and credit terms
  • All book work associated with the business such as posting all invoices, payments, bills and salaries via QuickBooks Pro
  • Prepared all paper work to the IRS as well as quarterly taxes
  • Kept up to date knowledge of all state and federal compliance regulations and stayed in accordance with them
  • Monitor compliance systems to ensure their effectiveness and discussed any emerging compliance issues with office manager and employees
  • Verified all firm and regulatory policies and procedures were documented, implemented and communicated
  • Kept chargeback rates under 1%
Advanced Data Mining Solutions - Payment Processor
City, STATE, 05/2011 - 10/2015
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software
  • Extensive use of Microsoft Excel and formulas
  • Uploaded large volume/high dollar daily batches of payments into Billing Tree Software
  • Tracked payment approvals/declines and generated proper reports for corporate and individual office owners
  • Ensured banking ledgers for six merchants were balanced daily by finding discrepancies and taking corrective action
  • Manually ran payments without error and posted payments to client accounts - including all future post dated payment arrangements
  • Remarkable attention to detail
  • Impeccable time management skills
  • Handled phone line for all client inquiries and successfully rectified all questions or concerns
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback
  • Implemented new accounting processes to decrease spending and work flow downtime
  • Analyzed figures, postings and documents to maintain accounting program accuracy
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks
  • Managed and responded to all correspondence and inquiries from customers and vendors

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Resume Overview

School Attended

  • Jamestown Business College
  • The Cusack Center of Professional Development

Job Titles Held:

  • Patient Account Coordinator
  • Project Manager - Expediter of Logistics
  • CSR Specialist/Teller
  • Sole Owner - Operator
  • Payment Processor


  • Associates Degree

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