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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Skilled in both individual and team roles paired with expertise in training and mentoring new staff on company objectives.

Skills
  • Analytical and Critical Thinking
  • Negotiation and Resolution
  • Credit and Collections
  • Damage Claims
  • Service Quality Standards
  • Updating Customer Accounts
  • Conflict Resolution
  • AR Aging Reports
  • Customer Relationship Management
  • Delinquent Account Notification
  • Account Monitoring
  • Credit Accounts
  • Administration and Management
  • Correspondence Sorting and Filing
  • Attention to Detail
  • Payment Processing
  • Pleasant Telephone Demeanor
  • Social Perception
  • Organizational Skills
  • Decision Making
  • Clear Communication
  • Insurance Company Communication
  • Categorization and Classification
  • Multifaceted Research
  • Automated Document Scanning
  • Presentation Skills
  • Quality Standards Compliance
  • Documentation and Recordkeeping
  • Work Planning and Prioritization
  • Creative Problem Solving
  • Basic Mathematics
  • Spreadsheet Tracking
  • Relationship Building
  • Microsoft Office
  • Paperwork Processing
  • Verbal and Written Communication
  • Word Processing
  • Database Maintenance
  • Training and Teaching
  • Time Management
Experience
04/2019 to Current
Patient Account Coordinator North Country Hospital Newport, VT,
  • Processed monthly invoices, corrections and refunds for Long Term Care facilities that are contracted with Lincare to provide oxygen and oxygen equipment for patient use.
  • Accepted and processed customer payments and applied toward account balances.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Routinely contacted account holders with balances over 60 days past due to resolve delinquencies.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Improved operations by working with team members and customers to find workable solutions.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
04/2018 to 04/2019
Policy Service Specialist Homesteaders Life Company West Des Moines, IA,
  • Verified policy holder data, including age, contact number and physical address.
  • Complied with confidentiality regulations in handling customer information.
  • Handled modification and updating of policies.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
  • Served as subject matter expert for non-standard coverage questions, property damage and collision.
03/2015 to 11/2017
Claims Specialist Liberty Mutual Copley, OH,
  • Contacted policyholders, claimants and witnesses to determine liability in auto accidents.
  • Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
  • Mentored and trained new hire employees in resolving complex liability disputes and policy analysis.
  • Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
  • Promoted agency products to customers in person, by telephone and in writing.
  • Provided quality customer service to all assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote effective service times for all parties.
  • Verified details with policyholders and requested additional information.
  • Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
  • Reviewed documentation and accounts to gain full picture.
  • Determined liability, compensability and benefits due on each claim.
  • Processed 20+ claims daily and expertly handled as many as 50 files with impeccable quality.
06/2012 to 03/2015
Parking Garage Administrative Assistant Hines City, STATE,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Maintained inventory in supply closet to prevent shortages.
  • Directed customer communication to appropriate department personnel.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Controlled building access by supplying key cards to employees and visitors.
Education and Training
Expected in 05/2001
Associate of Applied Science: Medical Office Management
Ozarks Technical Community College - Springfield, MO
GPA:
  • Completed coursework in Medical Terminology, Accounting, Records Management, Medical Transcription and Business Management

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Resume Overview

School Attended

  • Ozarks Technical Community College

Job Titles Held:

  • Patient Account Coordinator
  • Policy Service Specialist
  • Claims Specialist
  • Parking Garage Administrative Assistant

Degrees

  • Associate of Applied Science

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