To obtain a position with your company and utilize my various skills and knowledge.
Licensed insurance professional with extensive experience in sales, prospecting and lead generation.
Seeks a position offering new challenges and opportunities for career growth and advancement.
Customer- oriented server with excellent interpersonal and communication skills.
Highlights
Property and casualty insurance. Microsoft Office proficiency Self-directed Results-oriented Strong problem solver Time management Advanced MS Office Suite knowledge Professional and mature Resourceful Strong problem solver Self-starter Resourceful Billing and coding Dedicated team player Patient charting AS/400 Insurance eligibility verifications Mail management Personable Billing for DME equipment Team Player
Accomplishments
Possesses strong attention to detail, exemplary customer service and team-player attitude.
Experience
Patient Account Coordinator, 09/2014 to Current North Country Hospital – , ,
Spokane Valley, Wa Proficient in AS400.
Managed daily office operations and maintenance of equipment.Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.Received and screened a high volume of internal and external communications, including email and mail.Received and distributed faxes and mail in a timely manner.Organized files, developed spreadsheets, faxed reports and scanned documents.Made copies, sent faxes and handled all incoming and outgoing correspondence.Dispersed incoming mail to correct recipients throughout the office.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Handled all incoming billing questions.
Re-directed upset and angry patients.
Insurance Agent, 10/2011 to 07/2013 National General – , ,
Spokane, Wa Closed an average of 10 new sales per week.
Calculated premiums and established payment methods for sales.
Met with an average of 15 walkin policyholders to address and resolve complaints.
Evaluated leads obtained through direct referrals, lead databases and cold calling.
Met with 10 existing and prospective clients each week to select appropriate insurance policies.
Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
Finalized sales and collected necessary deposits.
Collected all premiums on or before effective date of coverage.
Calculated quotes and educated potential clients on insurance options.
Evaluated the accuracy and quality of data entered into the agency management system.
Contributed ideas and offered constructive feedback at weekly sales and training meetings.
Reported policy changes and company conditions affecting customer satisfaction.
Casino Server, 12/2008 to 01/2011 Citron Et Sel – , ,
CASINO SERVER Routinely checked identification of patrons purchasing alcoholic beverages Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
Maintained a consistent, regular attendance record.
Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
Set up bar for operation, obtained cash bank and stocked the service bar.
Set up storeroom and work areas to allow easy access to stock items.
Accurately recorded sales, made correct change and prepared charge slips for guests.
Effectively and calmly resolved situations with intoxicated guests.
Immediately informed supervisors of any problems or unusual situations and took appropriate action.
Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team.
Cleaned and stocked coffee and condiment areas.
Bartender, 04/1995 to 11/2007 Brass Faucet – City, STATE,
Customer relations, Serving food and beverages to patrons with the respect to the laws and regulations of the Washington State Liquor Board as well as counted accurate amount of pull-tabs for dollar amount in accordance with the Washington State Gambling Commissions' Office.
Supervisor.
Education
Alpine E-Spirit Technologies 2006 CPR/First Aide, Phlebotomy Spokane Valley, Wa, United Sates Alpine E-spirit Technologies: June 2006- Emphasis in Phlebotomy Coursework in Biology and Health Sciences HIV/AIDS Certificate CPR/First Aide Certificate : , Expected in Spokane Community College - , GPA:
Associate of Arts: General, Expected in - Spokane, WA GPA: General
Associate of Arts: General General Studies, Expected in June 2008 Spokane Community College N Greene St Spokane WA - , GPA: GPA: 3.2 General GPA: 3.2 General Studies
CPR Nurse Assistant- HIV/AIDS Certificate-Certificate of Phlebotomy Program- Certificate in Mold
Restoration Industry-Licenced Insurance Agent in Washington State-Certified Nail Tech: , Expected in - , GPA:
Skills
AS/400, AS400, Agency, Billing, Biology, Cold Calling, cooking, CPR, Credit, Clients, Customer Relations, customer satisfaction, Customer Service, customer
service skills, Databases, email, faxes, hiring, Insurance, Sorting mail, meetings, access, Mail, Microsoft Office, Ms
Office, MS Office Suite, Office, Nursing, Phlebotomist, Phlebotomy, policies, problem solver, coding, purchasing, quality, receptionist, Sales, sales and
training, Self Motivated, Self-starter, Sign Language, spreadsheets, Supervisor, Team Player, telephone, Time management, Underwriting
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School Attended
Spokane Community College
Spokane Community College N Greene St Spokane WA
Job Titles Held:
Patient Account Coordinator
Insurance Agent
Casino Server
Bartender
Degrees
Alpine E-Spirit Technologies 2006 CPR/First Aide, Phlebotomy Spokane Valley, Wa, United Sates Alpine E-spirit Technologies: June 2006- Emphasis in Phlebotomy Coursework in Biology and Health Sciences HIV/AIDS Certificate CPR/First Aide Certificate
Associate of Arts
Associate of Arts
CPR Nurse Assistant- HIV/AIDS Certificate-Certificate of Phlebotomy Program- Certificate in Mold
Restoration Industry-Licenced Insurance Agent in Washington State-Certified Nail Tech
