Knowledgeable and dedicated customer service professional with extensive experience in real estate, hospital/surgery/ED setting, restaurant and administrative industry. Represent executive-level management as first-point-of-contact in all communications with vendors, personal, clients and patients. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients, patients, internal and external staff. Motivated to maintain customer/patient satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Client-focused quality service
Product promotions
Sales expertise
Problem-solving skills
Multi-task environment
Works well under extreme pressure/urgent situations and deadlines.
Creative, precise provides copiously clear communication expertise.
Experience
04/2022 to Current
Volunteer CoordinatorEvangelical Lutheran Good Samaritan Society – Fontanelle, IA,
Steadily growing the program from forty volunteers to over eighty and counting.
Opened over five new departments including (NICU, E.D, Couplet Care) to place volunteers and continue working with department admins on current needs.
Qualified individuals and groups for volunteer service and determined volunteer service placement.
Maintained up-to-date volunteer calendar coordinating scheduling and staff availability.
Managed volunteer database and volunteer service hours for inclusion in monthly and year-end volunteer reports.
Reviewed online volunteer applications and managed volunteer background checks.
Communicated regularly with volunteers, assisting with issues and questions.
Developed and managed volunteer recognition, engagement and retention practices.
Led new volunteer orientation to organization and programs.
Oriented new volunteers on policies and procedures, introduced staff and provided information guides.
Wrote full role descriptions and task duties for volunteer positions.
Matched volunteers with open positions based on individual strengths and knowledge.
Oversaw volunteer logistics and handled schedules, inventory and transportation management.
Solicited feedback from staff and volunteers to improve existing programs.
Assigned volunteers to keep shifts properly staffed.
Coordinated with other supervisors, combining group efforts to achieve goals.
Recommended solutions related to staffing issues and proposed procedural changes to managers.
Recruited, interviewed and selected employees to fill vacant roles.
Analyzed financial activities of department to share budgetary input with managers.
Implemented departmental policies and standards in conjunction with management to streamline internal processes.
02/2021 to 03/2022
Patient Access Representative (PAR)Windermere Real Estate – Escondido, CA,
Facilitate communication between patients, medical and administrative staff and regulatory agencies.
Liaison between financial counselors, social work, billing department and clinical staff for patients and their guarantors to ensure an exceptional overall experience at PCH.
Cross trained/assist surgery center, radiology and level 1 state of the emergency department with over 59 beds.
Assist management, VP and supervisors in each department to initiate necessary innovative department improvements.
Processed patient responsibility estimate determined by insurance at pre-registration.
Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
Managed patient admissions and hospital discharges to various settings.
Explained policies, procedures and services to patients.
Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Communicated financial obligations to patients and collected fees at time of service. Negotiate and collect fees at time of service.
Verified patient's insurance eligibility prior to appointment date for payment purposes. Obtained prior authorizations.
Applied HIPAA privacy and security regulations while handling patient information.
08/2016 to Current
REALTORSt. Joe Company – Santa Rosa Beach, FL,
Assisted buyers with finding ideal homes by assessing needs, requirements and budgets
Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use
Generated 4 million in sales through effective networking and marketing strategies to grow new business and increase productivity
Boosted residential sales through persuasion, negotiation and Sale experience
Handled computer system troubleshooting and provided technical support to entire team for computer operations
Negotiated contracts with buyers and sellers to maximize customer savings
Compared recently sold area properties to determine competitive market prices
Assisted clients with thorough knowledge of short sales processes, mortgage loan processing and foreclosures
05/2006 to 05/2020
Lead Server Macayos Restaurants LLC – City, STATE,
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Greeted and maintained relationships with regular customers.
Increased sales from $0 to $100 by upselling premium Margaritas and sides to customers.
Restaurants closed due to Covid outbreak/chose to help PCH to help the overworked staff shortage.
Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
Trained newly hired top talent to fill key positions and maximize productivity.
Education and Training
Expected in 08/2023
MBA: Master in Business & Health Care Management Ottawa University/Pursuing - Phoenix, AZ, GPA:
Expected in
Bachelor of Arts: Communication Arizona State University - Glendale, AZ, GPA:
Expected in
Associate of Arts: Associate Degree - Rio Salado University , GPA:
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