patient access coordinator resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Successful Administrative Support Coordinator consistently meets or exceeds goals through insightful decisions. Results-driven and hardworking with top-notch communication and organization skills. Successful at streamlining information management, recordkeeping and document handling processes. Diligent and forward-thinking professional with attentive and team-oriented nature. Detail-oriented administrative professional reliable in keeping records updated and compliant with strict standards.
Skills
Verbal and Written Communication
Gathering Information from Patients
Patient Needs Assessment and Referral
Multi-Line Telephone Systems
Time Management and Prioritization
Spanish Fluency
Patient Registration
Providing Information and Resources
Database Search and Data Entry Skills
Work History
Patient Access Coordinator, 07/2018 to 05/2021 Deaconess Health System – Petersburg, IN,
Fields telephone inquiries from patients & referring physician offices, helps patients select physician(s) to meet their needs.
Responsible for making, confirming and cancelling appointments for both new and existing patients.
Uses practice management and scheduling systems, to complete registration and eligibility verification for new and established patients.
Identifies and corrects registration errors and eligibility verification requirements prior to services being rendered.
Ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.
Resolves referral/pre-authorization requirements prior to patient arrival.
Manages patient expectations for all scheduled appointments and provides information to patients regarding their visit.
Routes calls or messages to appropriate clinical staff for proper triage.
Initiates telephone encounters for all clinical matters.
Initiates prescription refill requests as needed.
Serves as the primary assistant to clinical physicians.
Maintains physician’s clinical and administrative calendars; reschedules patients as necessary.
Facilitates direct communication & specific patient care-related activities relevant to assigned physician’s needs.
Communicates with practice team regarding updates to physician’s workflow, specific patient instructions or other relevant information.
Assists with scheduling patient appointments for other specialty areas within the department as needed.
Provides back-up coverage for other staff members as needed.
Patient Coordinator I, 05/2017 to 07/2018 New England Baptist Hospital – Dedham, MA,
Manage calls in a personal systematic and organized manner following departmental guidelines and utilizing proper use of terminology.
Actively listen and probe callers in a professional and timely manner to determine the purpose of the calls.
Proactively participating in ongoing training.
Transfer calls and take messages in a manner so that communication is accurate, complete and timely.
Track messages, route accordingly and ensure they are answered.
Take patient demographics and other patient information to ensure the transition at the time of the appointment is easier and more effective for the patient.
Schedule appointments for follow-up, established and new patients; ensure that the scheduled appointment is within the organizational standards.
Create an atmosphere of comfort, peace and make it easy for the patient.
Greet patients via telephone.
Patient Coordinator, 10/2014 to 05/2017 Natera Inc – Santa Barbara, CA,
Welcome patients and visitors by greeting them in person or on the phone.
Schedule appointments in person or by telephone.
Keep patient appointments on schedule by notifying the provider of patient’s arrival.
Maintain patient accounts by obtaining, and updating personal and financial information.
Help patients in distress by responding to emergencies.
Protect patient’s rights by maintaining confidentiality of personal and financial information.
Maintain operations by following policies and procedures; reporting changes.
Contribute to team effort by accomplishing related results as needed.
Verify insurance; collect co-pays.
Assistant Manager / Front Desk, •Assistant Manager / Receptionist, •Medical Assistant / Physical Therapist Assistant / PA Assistant, 07/2011 to 10/2014 Superior Medical Rehab – City, STATE,
Manage the patient/ doctor schedules; book appointments, courtesy calls to patients.
Maintain current patient history; charts, insurance, record intakes.
Secure insurance verification and pre-certifications.
Maintain a positive relationship with insurance companies, lawyers, orthopedists, and patients.
Translator of patient’s medical history.
Education
High School Diploma: , Expected in 2007 to John Jay College of Criminal Justice - , GPA:
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Resume Overview
School Attended
John Jay College of Criminal Justice
Job Titles Held:
Patient Access Coordinator
Patient Coordinator I
Patient Coordinator
Assistant Manager / Front Desk, •Assistant Manager / Receptionist, •Medical Assistant / Physical Therapist Assistant / PA Assistant