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patient access coordinator resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Patient Access Representative with 10 plus year track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.

Skills
  • Electronic Medical Records
  • Registration of patients
  • Verifying insurance
  • Patient referrals
  • General Medical Terminology
  • Data Entry
  • Take payments
  • Supervisory and/or management experience
  • Problem resolution
  • Appointment Scheduling
  • Calm Under Pressure
  • Team Leadership
  • Registration and Admissions
  • Complaint Investigation
  • Registration and Scheduling
  • Friendly and Outgoing
  • Multitasking and Organization
  • Verbal and Written Communication
  • Patient Confidentiality and Data Security
  • Scheduling Diagnostic Procedures
  • Customer Service
  • Work Quality Evaluation
  • Documenting and Recording Information
  • Phone and Email Etiquette
  • Communicating to Patients and Families
  • Resolving Problems
  • Problem-Solving
  • Providing Information and Resources
Experience
PATIENT ACCESS COORDINATOR, 10/2018 - 04/2022
Akron Children's Hospital Independence, OH,
  • Used ECW to make appointments, Audit registrations, verify insurance for Medical and Dental appointments, supervise a medical office of four, collect payments, manage employee schedules, work with department managers and Physicians on daily basis.
  • Resolve daily issues, train new employees, experience with Excel, electronic medical records, Micro Soft Office, delegating tasks to appropriate staff.
  • Medical Terminology and HIPPA Compliant.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
  • Used sliding payment scale to assess fair charges for patient healthcare.
  • Helped patients obtain health care services by setting up referrals.
  • Order weekly office supplies, print and distribute daily faxes.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
Patient Access Representative, 08/2013 - 10/2018
Tenet Healthcare Corporation Tacoma, WA,
  • ACCESS REPRESENITIVE, VALLEY VIEW HEALTH CENTER
  • Registration of patients, verifying insurance, answering phones, dealing with the public; General
  • Medical Terminology, taking payments.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Used sliding payment scale to assess fair charges for patient healthcare.
  • Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
  • Explained policies, procedures and services to patients.
OFFICE ASSISTANT/FAMILY ADVOCATE, 12/2012 - 08/2013
Tenet Healthcare Corporation Nogales, AZ,
  • Answer phones, disaptach buses, file, deliver mail, enroll students and make home visits to ensure childern and caregivers needs were all met, took parents and childern to doctor visits
Patient Access Representative, 08/2011 - 12/2012
Community Action Committee Of Pike County City, STATE,
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Used sliding payment scale to assess fair charges for patient healthcare.
  • Maintained knowledge of community services and resources and referred patients to appropriate organizations.
  • Explained policies, procedures and services to patients.
Education and Training
HIGH SCHOOL DIPLOMA: , Expected in 06/1990
-
WAVERLY HIGH SCHOOL - ,
GPA:
Status -
DEGREE TITLE: Computer Secretarial Science, Expected in 06/1990
-
PIKE COUNTY CAREER TECHNOLOGY CENTER - ,
GPA:
Status -

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Resume Overview

School Attended

  • WAVERLY HIGH SCHOOL
  • PIKE COUNTY CAREER TECHNOLOGY CENTER

Job Titles Held:

  • PATIENT ACCESS COORDINATOR
  • Patient Access Representative
  • OFFICE ASSISTANT/FAMILY ADVOCATE
  • Patient Access Representative

Degrees

  • HIGH SCHOOL DIPLOMA
  • DEGREE TITLE

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