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Patient Access Coordinator Resume Example

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PATIENT ACCESS COORDINATOR
Professional Summary

Patient Access Coordinator with over 15 years of successful experience in client case management and social services . Recognized consistently for performance excellence and contributions to success in medical and service industry. Strengths in staff management and client services backed by training in Psychology.

Skills
  • Appointment Scheduling
  • Data Entry
  • Document filing
  • System updates
  • Insurance verifying
  • Payment collection
  • Problem resolution
  • Team management
  • Project organization
  • Communications
  • Process improvement
  • Customer service
  • Supervision
  • Business operations
  • Organization
  • Operational improvement
  • Budgets
  • MS Office
  • Relationship development
  • Team building
Work History
Patient Access Coordinator, 09/2014 to Current
Houston Methodist Clear Lake Hospital – Houston, TX
  • Explained plans for treatment and payment options.
  • Assisted patients in filling out check-in and payment paperwork.
  • Reviewed daily care slips for doctors.
  • Used Epic to schedule appointments.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Increased customer satisfaction by resolving billing and payment issues.
  • Handled approx 50 calls per day to address customer inquiries and concerns.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Union Organizer, 04/2012 to 11/2014
Local 100 United Labor Unions – Houston, TX
  • Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
  • Interpreted and advised on labor relations policies and previously negotiated agreements.
  • Provided expertise on all facets of education labor and employment law to help employers make more effective decisions.
  • Educated teacher aides , foodservice, and maintenance personnel on contract procedures, administration and interpretation.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Oversaw investigations into discrimination, sexual harassment or other workplace claims.
  • Developed team communications and information for retention meetings.
  • Monitored social media and online sources for industry trends.
  • Saved $5,000 -8,000 by implementing cost-saving initiatives that addressed long-standing problems.
  • Resolved various office personnel problems, improved operations and provided exceptional client support.
  • Led entire team in delivery of healthcare enrollment and member retention project, resulting 35% membership increase and 70% insurance plan enrollment for members and families.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Employment Coordinator, 03/2009 to 09/2012
Volunteers Of America Texas – Houston, TX
  • Matched clients to open positions based on skills and work requirements.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Eliminated discrepancies in financial reporting and recordkeeping through accurate preparation and management of all budgets.
  • Planned and launched large-scale events that boosted employee participation by 65%.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
  • Resolved client problems, improved operations and provided exceptional client support.
  • Worked with wide variety , to include felony customers to understand needs and provide employment service.
  • Monitored social media and online sources for industry trends.
  • Handled 50-60 calls per day to address customer inquiries and concerns.
  • Increased customer satisfaction by resolving all issues.
Eligibility Coordinator, 03/2003 to 02/2009
Harris County Hospital District – Houston, TX
  • Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
  • Provided job-seeking skills training in group and individual settings, including re-employment services, job clubs and job search assistance.
  • Communicated with people from various cultures and backgrounds on application process.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Organized over 100 mock interview seminars, which were held monthly to develop interview strategies and communication skills.
  • Interviewed applicants and explained scope of different available benefits.
  • Wrote job orders from employers to record accurate description of required job duties, working hours and wages.
  • Inputted all gathered information and researched data on applicants into computer system using Microsoft Excel .
  • Selected qualified applicants to refer to employers for possible job placement purposes.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Kept up-to-date with labor market information and professional developments by visiting training providers, professional bodies and employers.
  • Provided consulting services to over 500 individuals on various career-related issues and communicated with clients to determine needs and goals.
  • Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
  • Documented all communication with applicants and inputted information into system using Epic.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Planned and organized 4 career fairs and conventions in Houston/Harris County Texas.
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
  • Documented all communication with applicants and inputted information into system using Informatics databases.
Education
Associate of Science: Psychology, 05/2020
Alvin College - Alvin, TX
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Resume Overview

Companies Worked For:

  • Houston Methodist Clear Lake Hospital
  • Local 100 United Labor Unions
  • Volunteers Of America Texas
  • Harris County Hospital District

School Attended

  • Alvin College

Job Titles Held:

  • Patient Access Coordinator
  • Union Organizer
  • Employment Coordinator
  • Eligibility Coordinator

Degrees

  • Associate of Science : Psychology , 05/2020

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