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Patient Access Coordinator Resume Example

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PATIENT ACCESS COORDINATOR
Professional Summary

Driven and compassionate healthcare professional with 4 years hands-on experience in fast-paced Level 1 Trauma Center, Emergency Department, Inpatient and Outpatient hospital environments. Accountable and responsible with a strong focus on patient care and wellness.

Education and Training
2015
Bachelor of Science: Health Care Administration University of Phoenix － Kansas City, MO, US
1998
High School Diploma: Communications Westport Communications High School － Kansas City, MO, US
Skill Highlights
  • Staffing management ability
  • Proven patience and self-discipline
  • Conflict resolution
  • Patient-oriented
  • Personal and professional integrity
  • Staff training and development
  • Confrontational Patient Task Force
  • Violent Offender Committee
Professional Experience
10/2011 to Current
Patient Access Coordinator Truman Medical Center
  • Coordinates staff in Level 1 Trauma Center.
  • Supervises, monitors and trains employees in the operation of inpatient, admissions, bed control and financial counseling.
  • Assists in preparation of on-going QA reviews for the Admission Department.
  • Reconciles census statistics.
  • Reviews the files of patient admitted.
  • Interviews prospective admissions staff, assesses performance, conducts performance reviews with necessary disciplinary actions, and evaluations.
  • Schedules staff to meet department needs.
  • Calculates weekly time sheets.
  • Works as Patient Access Rep as needed; interview patients and obtains all admission forms.
  • Explains hospital procedures regarding health benefit regulations, patient financial obligations and sources of financial assistance.
  • Promotes quality improvement, staff and patient safety, and cultural diversity through department operations and by personal performance.
08/2010 to 10/2011
Patient Access Representative II Truman Medical Center － Kansas City, MO
  • Functions as team leader for PAR I and PAR II staff.
  • Coaches, counsel's assists with workflow.
  • In collaboration with management, monitors employee productivity and quality of work.
  • Accepts and manages special projects as assigned.
  • Assists with information and also productivity and conduct of their team members' in relationship to their evaluations.
  • Serves as an additional facilitator or resource if supervisor is unavailable.
  • Serves as a front-line representative for Truman Medical Center by interviewing patients and their families or other sources to acquire demographic and financial data.
  • Obtains pre-certification and authorization for all patients requiring pre-approval for services.
  • Verifies eligibility for Medicaid, Medicare or commercial insurance by using RTE on-line verification, contacting insurance company or use of on-line TMC Managed Care Site.
  • Reviews, records, verifies accurate patient demographic and financial class.
03/2008 to 01/2010
Finance Representative II AT&T Mobility
  • Coordinated work between finance and customer service.
  • All orders were tracked, discrepancies resolved, and processing equipment orders.
  • If there was a request all returns, refunds, and equipment would be handled.
  • Responsible for all billing discrepancies and report all fraudulent account activities.
  • Duties also included HR responsibilities.
  • Recruiting duties were placed in my in box, as instructed by the store manager.
  • Sat in on interviews, and help determine the goals of applicants.
  • Responsible for checking references' of said applicants.
  • All duties included working closely with management to ensure that the retail store was set up correctly, in the planogram decorating system.
  • Make sure that all signage was accurate and within program timeframes.
  • The finance representative worked between 2 retail stores, checking in all inventory and completing all payroll functions.
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Resume Overview

Companies Worked For:

  • Truman Medical Center
  • AT&T Mobility

School Attended

  • University of Phoenix
  • Westport Communications High School

Job Titles Held:

  • Patient Access Coordinator
  • Patient Access Representative II
  • Finance Representative II

Degrees

  • Bachelor of Science : Health Care Administration
    High School Diploma : Communications

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