Helpful Patient Service Representative with 17 1/2 years of experience. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals.
Organized Patient Service Representative with 17 1/2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Capable medical administrative professional with 17+ years in patient services. Adept at directing visitors and callers, documenting patient details and updating EHR and financial systems.
Enthusiastic patient access coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. . Motivated to learn, grow and excel in in my position.
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- Explained plans for treatment and payment options.
- Generated monthly statements to check outstanding balances.
- Used CPSI to schedule appointments.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Balanced deposits and credit card payments each day.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed team communications and information for employee meetings.
- Maintained excellent attendance record, consistently arriving to work on time.
- Received incoming calls and paged individuals and departments over PA system.
- Supported customers by managing 200 calls per day efficiently while maintaining professionalism and upbeat tone.
- Managed telephone switchboard of 200 personnel and routed internal and external calls to provide quick connection.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Managed 300-line switchboard system for busy hospital.
- Connected callers with appropriate professional, department or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed team communications and information for team meetings.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Daily deposit
- Taking cash and credit card payments
- Conducted interviews with individuals to obtain all required information.
- Welcomed as many as 75-100 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation as needed.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Greeted clientele and provided comfortable seating options.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Worked with customers to provide advice and assistance on regulations and requirements concerning various registration programs.
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Reviewed daily reservations and confirmed bookings.
- Explained plans for treatment and payment options.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Set up 20-30 appointments daily with customers.
- Led team of 4 scheduling coordinators.
- Developed and implemented scheduling policies.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Supervised team of 13 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- 2010 Excellance Award
- 2010 Caregiver of the year nominee
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Resume Overview
School Attended
- Calais High School
Job Titles Held:
- Patient Access Coordinator
- Switchboard Receptionist
- Registration Clerk
- Scheduling Coordinator
Degrees
- High School Diploma
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