patient access coordinator resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Accomplished  Customer Service professional with over 10 years of professional experience. Proven success reaching business objectives working with multiple providers.  Effectively communicate with a diverse population, with confidentiality, sensitivity and tact. Organized, attention to details, flexible, good listener, high ethical standards, respect and compassion to all internal and external customers. Proficiency in Microsoft Office, Health Works and  One Health Port

  • Excellent interpersonal skills
  • Problem solving skills
  • Organized, Flexible, Open minded

  • Experience in Word, Excel
  • Remains calm in stressful situations
  • Detail-oriented
Work History
Patient Access Coordinator, 11/2007 - 2011
Agendia Irvine, ,

  • Trained and supervised 20+ employees, volunteers and nursing students.
  • Built productive working relationships throughout hospital departments, providers and vendors promoting teamwork, cooperation and positive public image.
  • Managed multiple schedules, direct incoming calls, handled direct admits, identified problems, appropriately handled pressure and emergencies balancing multiple demands, interruptions and requests.
  • Obtained referrals, pre-authorizations, patient demographics, surgical admissions, diagnostic tests, copays, purchased and maintained supplies
  • Developed and implemented department procedures, Arranged for interpreters and transportation for patients.
  • Listen attentively, solve problems creatively working with several departments and families to expedite patient's visits and provide exceptional care.
Customer Service Agent, 09/2006 - 08/2007
Tata Consultancy Services Malvern, PA,
  • Resolved billing and service complaints, account changes, corrections, reconciled and posted payments, deposit and bill adjustment requests and handled credit arrangements.
  • Effectively communicated with builders, public agencies, service centers and various vendors to solve customers' problems.
  • Identified and prioritized emergency response for power outages remaining calm and effective during high pressure and emergency situations.
  • Part of the 2007 storm team where 700,000 customers lost power, staying onsite 24 hours handling hundreds of calls educating customers on power updates, safety information and emergency shelter information.
Refunds Adjustor II /Customer Service, 09/1998 - 02/2006
Premera Blue Cross City, STATE,
  • Provided timely and responsive assistance to customers regarding insurance benefits, contracted specialists and other products.
  • Utilized analytical and strong problem solving skills to reconcile patient's accounts.
  • Handled complaints, resolved disputes, claims, refund adjustments and recovery.
  • Operated multi-line phone and worked in call center handling 70+ calls a day.
  • Organized and managed several company fundraisers.
Operations CSR, Department Coordinator, 02/1984 - 1997
Aetna , ,
  • Managed employee security ID badges, handled background checks, interviewed and trained new employees.
  • Supported Sales, Underwriting, Claims and Agents, Processed applications, endorsements, renewals and rewrites, cancellations, in and out mail, payments, state filings, motor vehicle reports
Associates Degree: Business Management, Expected in Dec 2016
Edmonds Community College - ,
Status -
Medical Terminology course - Shoreline Community College: , Expected in
- ,
Status -
CPR/AED BLS - Certified: , Expected in
Edmonds Community College - ,
Status -

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Resume Overview

School Attended

  • Edmonds Community College
  • Edmonds Community College

Job Titles Held:

  • Patient Access Coordinator
  • Customer Service Agent
  • Refunds Adjustor II /Customer Service
  • Operations CSR, Department Coordinator


  • Associates Degree
  • Medical Terminology course - Shoreline Community College
  • CPR/AED BLS - Certified

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