Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Dedicated Patient Access Coordinator skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff. Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately.
Skill Highlights
  • Maintains strict confidentiality
  • Interpreting instruction
  • Quality assessment of coded data
  • HIPAA compliance
  • Strong planning skills
  • Technical expertise
  • Patient-focused care
  • Strong work ethic
  • Team player with positive attitude
  • Deadline-driven
  • Good written communication
  • Exercises good judgment
Professional Experience
03/2015 to Current Patient Access Coordinator Deaconess Health System | Boonville, IN, Effectively controlled the release of proprietary and confidential information for general client lists. Observed and documented patient status and reported patient complaints to the case manager. Comforted patients and provided them with reassurance and encouragement. Promoted personal and co-worker safety. Participated in the maintenance of safe conditions within the facility and other related areas. Maintained a clean, orderly and well-stocked environment. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Updated patient accounts and information on a daily basis. Managed incoming and outgoing calls for busy medical office. Scheduled and confirmed appointments for entire management team. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Improved communication efficiency as primary liaison between departments, clients and vendors.
08/2008 to 11/2010 Medical Assistant Apollo Medical Holdings, Inc. | Monterey Park, CA, Thoroughly investigated past due invoices and minimized number of unpaid accounts. Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Strictly followed all federal and state guidelines for release of information. Wrote clear and detailed clinical phone messages for physicians. Directed patient flow during practice hours, minimizing patient wait time. Acquired insurance authorizations for procedures and tests ordered by the attending physician. Prepared prescription refill requests on behalf of the physician. Scheduled patient appointments. Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy.
09/2005 to 04/2008 Educational Aide Tech Apollo Medical Holdings, Inc. | El Monte, CA, Promoted good behaviors by using the positive reinforcement method. Maintained daily records of children's individual activities, behaviors, meals and naps. Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Established a safe play environment for the children. Distributed quarterly educational assessments, similar to report cards, to each parent. Incorporated music, art and theater into lesson planning. Helped children reach milestones in the area of self-care. Developed professional relationships with parents, teachers, directors and therapists. Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems. Collaborated with colleagues on developing new classroom projects and monthly themes.
2004 to 05/2005 Medical Assistant Southern Most Foot & Ankle Specialist | City, STATE, Performed various administrative duties, including data entry and document preparation. Created individualized home exercise programs for outpatient therapy clients to improve health and wellness. Assisted patients with physical movements to help restore function and lessen pain and disability. Expertly customized conventional physical therapy techniques to meet the specific needs of individual patients. Earned repeated commendations from supervisor and patients for providing high-quality, compassionate care. Administered massage as well as heat, water, ice, electrical, and light stimulation as part of therapeutic programs
Education and Training
Expected in 2002 High School Diploma | Prep Charter High School, Philadelphia, PA GPA:
  • English Academic Achievement Award
  • Technology Academic Achievement Award
Expected in 2004 Registered Medical Assistant | Medical Assistant Lincoln Tech Institute, Philadelphia, PA GPA:
  • Coursework in Medical Assistant
  • 3.6 GPA

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School Attended

  • Prep Charter High School
  • Lincoln Tech Institute

Job Titles Held:

  • Patient Access Coordinator
  • Medical Assistant
  • Educational Aide Tech
  • Medical Assistant


  • High School Diploma
  • Registered Medical Assistant

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