A hard working and self-motivated Australian professional willing to learn and develop new skills. I am a dedicated, organised and methodical individual. I have good interpersonal skills, am an excellent team worker with an active and dynamic approach to work. I am flexible, reliable and possess excellent time keeping skills. As an aspiring business professional, I am looking to utilize my current analytical skills and knowledge as well as further develop these skills in a practical and fast-paced environment.
Customer service specialist
Calm under pressure
Federal Aviation Administration (FAA) regulations
Calm under pressure
Expert problem solver
Passion for travel
Passenger Services Officer11/2013 to 07/2014 Menzies Aviation – Melbourne International Airport
System and Product Training: Complete Systems training: Amadeus Altea Customer Management System
Complete Product Training: Singapore Airlines
Passenger baggage handling and flight check-in
Checked in an average of 60 passengers per check-in
Being a team player by helping colleagues achieve targets and solve problems to meet daily KPIs
Serving customers in a polite and professional manner according to Singapore Airlines standards
Dispatching flights on time which included overseeing the boarding of the aircraft
Demonstrating an in-depth knowledge of key health and safety standards used within the industry
Working alongside airline duty officers to meet KPIs and airline standards
Demonstrated the ability to handle complex situations within the given industry safety measures
Significantly improved the customer experience, regularly converting unhappy customers to very satisfied customers, something that earned me employee of the month in June 2014.
International Travel Consultant04/2010 to 10/2013 Flight Centre Limited – Melbourne
Complete Systems training: Galileo Reservations, Universal Desktop, Client Management and accounting
Complete Product training: Customer sales process
Selling Travel products to a wide range of clients
Helping train new team members in key competencies Handling customer payments and accounting
Being a team player by coaching colleagues on the sales process to reach store revenue targets
Adopting business strategies including local store marketing and financing
Dealing with customer complaints
Providing business solutions
Liaising with airline representatives and wholesales
Liaising with wholesalers to drive sales and meet targets
Achieved consistent revenue and growth targets on a monthly basis
Repeat client base of approximately 60 per cent
Demonstrated resilience and ability to upsell products, consistently meeting KPIs by adding more value to sales
Significantly improved negotiation skills, regularly converting customers from point of enquiry to sale
Gained self directed learning and development and problem solving skills.
Corporate Travel Manager / Staff Developer and Trainer08/2014 to Current Holiday Consultants - Trading as SkyClub – London
Assisting with on the job sales, product and systems training for new staff members.
Developing staff in core competences to ensure success.
Researching travel options & presenting the best deals in terms of customer requirements.
Ensure all bookings & reservations are processed accurately.
Responding to all phone enquiries promptly, courteously and in a friendly manner.
Filing, photocopying and general administrative duties.
Building strong relationships with clients.
Ability to achieve branch, team sales and profitability objectives. Up selling relevant add-ons, like, insurance, excursions, etc.
Negotiating corporate and best rates with hotels. Advising on and organising visas & passports.
Booking rail, hotel, domestic and international air travel. Monitoring competitor activity in order to maintain the most competitive rates.
Complying with all relevant laws and travel business legislation.
Handling high numbers of incoming calls from direct customers and travel trade.
Offering holidays to a wide variety of long haul luxury destinations, including the Indian Ocean, Arabian Gulf, Americas, Egypt & Africa and Far East.
Bachelor of Applied Science (Aviation): Aviation Business ManagementCurrentRoyal Melbourne Institute of Technology
- Melbourne GPA: GPA: 3.4/4.0
Analytical and conceptual
thinking, with a conscientious approach to managing workloads.
Ability to handle, analyse and
interpret complex data, before presenting it back based on the overall analysis
Advanced problem solving and
skills, both written and verbal developed through numerous essays and
Proficiency in all areas of
Microsoft Office, including Access, Excel, Word and PowerPoint.
University of Westminster
- Commencing a 3-month scholarship at the University of Westminster. This will be undertaken via distance learning.
2011 - Successfully obtained a Certificate III in Tourism Retail Sales: Physics, Mathematical Methods, English Literature, English Mainstream, Chemistry and Biology1 2009Parade Secondary College
- Physics, Mathematical Methods, English Literature, English Mainstream, Chemistry and Biology Australian Tertiary Admission Rank: 83.40
Diploma: Management1 2012
accounting, general accounting, approach, business solutions, business strategies, coaching, Good communication skills, communication skills, oral, Computer Literate, Client Management, clients, Customer service skills, Data entry, Dispatching, English, essays, fast, financing, leadership skills, managing, marketing, mentor, Access, Excel, Microsoft Office, PowerPoint, Word, negotiation, organizational, presenting, presentations, problem solving, problem solving skills, problem-solving skills, Retail Sales, safety, Selling, sales, scientific, self motivated, team player, time management, written
Visa: Tier 5 Youth Mobility (exp: 24/7/2016)
Note: Eligible for EU passport
Corporate Travel Manager / Staff Developer and Trainer
Bachelor of Applied Science (Aviation) : Aviation Business Management Current 2011 - Successfully obtained a Certificate III in Tourism Retail Sales : Physics, Mathematical Methods, English Literature, English Mainstream, Chemistry and Biology 1 2009 Diploma : Management 1 2012
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