Dependable, hard-working Maintenance Mechanic with over 3 years of experience in Mechanical Maintenance and 2+ years as a Retail Auto Parts Customer Service Representative
Core Strengths
Task Orientation and Time Management
Listening and Communication
Retail representative Customer service skills
Inventory control familiarity
Energetic work attitude
Sharp problem solver
Strong organizational skills
Accomplishments
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
Auto ZoneJuly 2016 to CurrentParts Specialist Charlotte, NC
Replenished merchandise shelves with items from the stockroom.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Successfully interacted with customers and retail buyers to expedite orders.
Assisted customers with store and product complaints.Processed merchandise returns and exchanges.
Replenished merchandise shelves with items from the stockroom.
O'Reilly Auto PartsMarch 2015 to February 2016Parts Specialist Charlotte, NC
Prevented store losses using awareness, attention to detail and integrity.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
AMF Bowling companies / Park 10 BowlingJune 2013 to February 2015Food Service / Maintenance Mechanic/ Pin Setter Charlotte, NC
Responsible for working with and serving customers.
Keeping a neat and clean work environment.
Preparing, inspecting and packaging food and beverage items.
Ensure every crew member uses proper hygiene and sanitation methods when working with food.
Used measuring instruments to inspect parts.
Verified that machine setups conformed to specs.
Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.
Premier Property ManagementJune 2012 to June 2013Maintenance Mechanic Charlotte, NC
Maintain cleanliness of houses, inside and outside of foreclosed homes.
Perform repairs, remove trash and daily
maintenance lawn care.
Completed all repairs and maintenance work to company standards.
Responsible for promoting safe and clean working environment.
Kept supervisor informed of job progress and material requirements
Managed work with little supervision.
Educational Background
Rocky River High School2012Business EducationCharlotte, NC, US
Skills
Professional and friendly, Careful and active listener, Computer literate
