parts specialist resume example with 11+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Knowledgeable parts professional in proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives.

Open and clear communicator with proactive and resourceful approach to keeping incoming and outgoing parts shipments moving smoothly and accurately.expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.

  • Parts ordering and management
  • Customer relationship development
  • Inventory coordination
  • Improving customer satisfaction
  • Verbal and written communication
  • Vehicle operations knowledge
  • Returns processing
  • Purchasing oversight
  • Supply orders
  • Proficient in Microsoft programs
  • Excellent work ethic
  • Organization and Time management
  • Detail-oriented
  • Mac systems
  • Computer skills
  • Good telephone etiquette
  • Adaptability
Work History
02/2022 to Current Parts Specialist United Rentals | Oakland, ME,
  • Provide customer service for inside telephone sales, walk in customers.
  • Support the parts procurement, stocking and delivery needs of the Service Department.
  • Look up parts for customers and technicians. Inform customers of price, shipping date, anticipated delays.
  • Verify stock availability and process orders.
  • Complete order form, compute total cost, discounts, shipping charges.
  • Notify inventory control of orders that deplete stock and/or other inventory issues.
  • Follow-up on orders to ensure delivery by specified dates and work to expedite or trace missing or delayed shipments.
  • Tracked parts use and charged items to customer accounts for billing.
  • Call on customers to generate part sales.
  • Help resolve any customer issues or concerns.

07/2012 to 02/2022 Parts Advisor Bobby Rahal Automotive Group - Pittsburgh | Pittsburgh, PA,
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Ordered parts from various distributors to fulfill demands.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Inspected parts for defects, removing damaged parts and replacing with new ones.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Ordered parts for customers, repair shops and parts department
  • Maintained clean and neat parts counter and sales floor.
  • Assisted customers in finding appropriate parts promptly.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and part issue.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Received and processed stock into inventory management system.
  • Tracked parts use and charged items to customer accounts for billing.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Mitigated financial discrepancies by managing parts , damaged goods and back orders.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Maintained complete documentation and records of all parts orders
  • Process invoices, generate purchase orders and file paperwork. Making sure all information correctly inputed and billed on assignment tickets.
  • Matched purchase orders with invoices and recorded necessary information.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Managed and responded to all correspondence and inquiries from customers and vendors.
  • Assign and maintain delivery routes to make sure parts are delivered within estimated time frames
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Processed payments, made change and provided receipts.
07/2011 to 04/2012 Driver Cox Auto Inc | Kent, WA,
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Checked in with dispatch service and updated with current location.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Coordinated efficient routes to avoid delays and optimize schedules.
09/2010 to 06/2011 Delivery Driver Rehrig Pacific Company | Orlando, FL,
  • Interacted with customers to determine needs and opportunities for additional sales.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Contacted customers prior to delivery to confirm and coordinate for any delays
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Loaded truck and properly secured items to prevent damage
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
Expected in 06/2007 to to High School Diploma | Chesapeake Bay Academy , 821 Baker Rd, Virginia Beach Virginia 23462, GPA:
Expected in 04/2009 to to Commercial Drivers License | Advanced Technology Institute, 5700 Southern Blvd, Virginia Beach 23462, GPA:

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Resume Overview

School Attended

  • Chesapeake Bay Academy
  • Advanced Technology Institute

Job Titles Held:

  • Parts Specialist
  • Parts Advisor
  • Driver
  • Delivery Driver


  • High School Diploma
  • Commercial Drivers License

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