Hard working and energetic parts salesman and top-rated parts associate with more than 22 years ln fast-paced automotive markets.
Resolves customer complaints by exchanging merchandise, refunding money and adjusting bills.
Writes sales slips and sales contracts.
Shares product knowledge with customers while making personal recommendations.
Maintains friendly and professional customer interactions.
Maintains parts department staff schedule
Implemented new shop supply program to hold technicians accountable for shop supply use
Helps train new staff on procedure and policies
Posts incoming orders to maintain inventory and keep works in process going
Works with warranty clerk to help process claims
Expedites parts orders working with wholesale,retail,and internal customers
Extensive network of contacts within the automotive field
Maintained friendly and professional customer interactions.
Responsible for parts transactions for used car recon program
Responsible for aftermarket accessories sold through new and used car departments
Trained shipping receiving staff
Communicated with customers regarding vehicle issues and potential repairs.
Contributed to repeat and referral business by using strong customer service and problem solving skills.
Guided mechanics with decisions concerning repair and replacement of parts.
Ordered accurate amounts of parts and supplies to maintain necessary inventory.
90 HOUR AUTO BODY CERTIFICATION
AUTO BODY REPAIR
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