Service-minded Parts Coordinator offering three-year track record of exceeding expectations and bringing exceptional business results. Resourceful, detail-oriented and organized. Excellent communicator and project manager. Seeking to take on leadership position utilizing acquired business strengths and innate personal qualities.
Professional communication skills
Meticulous eye for detail
Proficient in SalesForce and the Microsoft Office Suite
Earned 2015 National Performance Award for excellence
Earned 2015 Bravo Awards for outstanding contribution to quality, outstanding contribution to business performance, and outstanding customer care
02/2014 to Current
Parts CoordinatorCarrier Commercial Service － Little Rock, AR
Determined appropriate service requirements for internal and external customers for six service regions.
Identified, estimated, quoted and booked all parts and materials jobs to ensure all customer opportunities were acknowledged and visible.
Tracked technical and parts requests to ensure all requests were acknowledged. Ensured requestors were updated daily on status of requests.
Determined recurring business needs and maintained necessary inventory levels for six service regions.
Expedited distribution of materials to service locations and customers.
Organized and prioritized projects.
Built competitive bidding environment with broad range of suppliers.
Sourced new vendors for purchasing needs.
Worked with shipment companies to manage distribution.
Achieved aggressive revenue goal of $400,000 in one year, doubling parts sales for a service based business year-over-year for two consecutive years.
Ensure parts returns are applied for within a day of notification and tracked weekly.
02/2013 to 02/2014
Invoicing + Dispatch CoordinatorKelly Services (Carrier Commercial Service) － Little Rock, AR
Prepared invoices for customers utilizing Excel macros.
Received service calls from customers, technicians, service supervisors and national call center.
Created and dispatched work orders to technicians.
Aided Dispatch Supervisor in scheduling all planned work, as well as accommodating high priority emergency calls.
Managed and drove special projects to completion.
06/2012 to 01/2013
Payroll AssistantProject Renewal, Inc. － New York, NY
Assisted in all aspects of bi-weekly payroll, including calculating hours, earnings, entering new hires, terminations and pay data into ADP software.
Completed employment verification forms and letters, and responded to employee inquiries.
Assisted in new hire orientations and prepared employee handbooks and materials.
Prepared payroll reports utilizing ADP Reporting and Etime software.
Calculated vacation accruals and payouts.
Record keeping, word processing, and data entry.
06/2008 to 06/2012
Assistant ManagerPetland Discounts, Inc. － Brooklyn, NY
optimal customer service. Determined and fulfilled customer needs.
and consistently achieved or exceeded quarterly sales goals.
motivated, and supervised a team of 2-4.
control and maintenance, including loss prevention and shrinkage.
and reported sales data.
processed, and closed registers.
and processed inventory deliveries, stocked merchandise, conducted price
changes and merchandising.
Bachelor of Arts: Political ScienceHunter College, City University of New York － New York, NYGPA 3.2, Dean's List