Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Website, Portfolio, Profiles
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Professional Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

  • Performance Coaching
  • Performance Organization
  • Performance Management
  • Schedule Coordination
  • Customer service
Work History
03/2019 to Current
Part-Time US Domestic and International Shipping Good Shepherd Hospice Hauppauge, NY,
  • Generated all documentation and information required for customer shipments.
  • Packed and labeled boxes with maximum efficiency.
  • Picked orders, scanned products and packed boxes.
  • Checked shipments against paperwork and signed documents.
  • Assisted staff in shipping processes such as proper handling and storage.
  • Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Processed and restocked returns.
03/2019 to Current
Part-time Doordash Driver Xpo Logistics Suffolk, VA,
  • Completed routes efficiently and according to compliance rules.
  • Updated records with mileage, times and expenses.
  • Delivered goods and products to customer on time and in excellent condition.
  • Picked up loads and secured properly to maintain safety and avoid damaging products.
06/2018 to 11/2019
Restaurant Owner Puc National Sylmar, CA,
  • Managed financial and business operations, including payroll, daily deposits and cost controls.
  • Set employee schedules, delegated work and monitored food quality and service performance.
  • Supervised daily activities of restaurant and 2 employees.
  • Recruited, hired and trained talented staff to fill vacancies.
  • Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Coordinated and organized all restaurant inventory.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Purchased food and cultivated strong vendor relationships.
10/2016 to 03/2017
Office Supervisor Shanxi Fuchunshan Trading Co.,Ltd City, STATE,
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached employees through day-to-day work and complex problems.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Maintained computer and physical filing systems.
  • Coordinated special projects and managed schedules.
  • Managed office operations while scheduling appointments for department managers.
06/2016 to 09/2016
Clerk Hershey Entertainment & Resorts City, STATE,
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Trained and assisted new kitchen staff members.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Prepared different meats, seafood, poultry and vegetables in broilers, ovens, grills and fryers according to restaurant recipes and customer requests.
  • Assisted customers by answering questions and fulfilling requests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
06/2015 to 09/2016
Park Operator Hershey Entertainment & Resorts City, STATE,
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
07/2011 to 03/2017
Part-Time Music Teacher Personal Employer City, STATE,
  • Privately taught performers of all skill levels.
  • Taught fundamentals such as projection, breathing and vocal techniques.
  • Supported singers participating in recording sessions and live performances.
  • Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions and chords.
  • Mentored struggling students with individualized approach to enhance learning.
  • Coordinated concerts, competitions, special events and music exams for students.
  • Coached students to play various songs on piano.
  • Consulted with parents and guardians to convene on student performance, conduct and educational prioritization.
  • Oversaw student progress by reviewing performance utilizing metrics.
  • Taught students to identify different instruments from instrument's sound and shape.
Expected in 06/2016
Bachelor of Arts: Music Education
Neijiang Normal University - Neijiang,
  • ServSafe
Chinese (Mandarin):
Native or Bilingual

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School Attended

  • Neijiang Normal University

Job Titles Held:

  • Part-Time US Domestic and International Shipping
  • Part-time Doordash Driver
  • Restaurant Owner
  • Office Supervisor
  • Clerk
  • Park Operator
  • Part-Time Music Teacher


  • Bachelor of Arts

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