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part time student assistant clerk library resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Knowledgeable worker with 5 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling, optimizing and prioritizing calls. Contributed to positive, educational setting by delivering gentle discipline and promoting student success.

Skills
  • Improving operations
  • Service planning
  • Processing orders
  • Delegating work
  • Monitoring field personnel
  • Data entry
  • Customer relationship management
  • Training new hires
  • Database maintenance
  • Planning and coordination
  • Communications
  • Inventory management
  • Customer service
  • Organization
  • Relationship development
  • Problem resolution
  • Verbal and writing communication
  • English proficiency
  • Spanish proficiency
Experience
Part-Time Student Assistant, Clerk (Library), 11/2021 - Current
First Student Milwaukee, WI,
  • Used library databases such as Alma to locate reliable resources.
  • Obtained and organized files to make important documents easier to find.
  • Assisted with answering multi-line telephone system and routed calls to appropriate personnel.
  • Coordinated various events and activities to support operations of student organizations.
  • Loaned and returned books to circulation and other materials such as laptops through various methods.
  • Greeted patrons upon entrance to library and offered assistance with needs or issues.
  • Assisted patrons with the operation of networked and standalone PCs, photocopiers, fax machines and scanners.
  • Moderate remote and in-person Tutoring Appointments and Workshops to assist patron's needs.
  • Helped remote patrons navigate the Blackboard and Navigate systems to get answers to issues or questions.
  • Handled daily tasks, maintenance and security to support patrons in the Learning Commons.
  • Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, meetings and special programs.
  • Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons.
  • Enforced current library policies fairly with patrons.
  • Handled in-person and remote requests for information and materials.
  • Located desired materials for institutional staff special projects.
  • Observed deadlines, enabling timely completion of tasks.
  • Followed confidentiality rules to preserve data quality.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Adhered to school schedules, regulations, policies and developed knowledge and understanding of College organization, goals and objectives.
  • Proficient use of Microsoft Teams.
  • Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance.
  • Performed scheduled inventory counts.
  • Campus orientation for new students.
Full Time Dispatcher, 03/2018 - 06/2020
Aimbridge Hospitality Rockford, IL,
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Accurately and efficiently responded daily requests.
  • Reviewed routes and daily traffic and weather conditions and adjusted plans to meet daily requirements.
  • Supervised driver dispatching, route planning and vehicle tracking for over 10 removal drivers.
  • Maintained current knowledge of all personnel in field and all completed removals or delays.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Tracked all changes in computer system to keep records current and accurate.
  • Utilized Carepoint to compile data gathered from various sources.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Leveraged Microsoft Word and PowerPoint to prepare reports, presentations and articles.
Full Time Front Desk Agent, 05/2017 - 02/2018
Aimbridge Hospitality Tampa, FL,
  • Posted charges, updated accounts and issued bills to departing guests.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Monitored reservations to track incoming parties and special events.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
  • Secured guest valuables in main safe or individual boxes.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Managed all front desk operations for busy high-volume hotel.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Full Time Housekeeper, 12/2016 - 05/2017
Sixty Hotels City, STATE,
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Supplied guests with extra towels and toiletries when requested.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Kept utility sink rooms in clean, neat and orderly condition.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Reported all maintenance issues to housekeeping status board.
  • Set up and cleaned banquet and conference rooms.
Education and Training
Associate of Science: Generic Nursing Full Time , Expected in
-
Miami Dade College - Miami, FL
GPA:
Status -
PowerPoint 2016 Tips And Tricks Certificate: , Expected in 12/2021
-
Miami Dade College - Miami, FL,
GPA:
Status -
PowerPoint Designing Better Slides Certificate : , Expected in 12/2021
-
Miami Dade College - Miami, FL,
GPA:
Status -
PowerPoint Essential Training Office 365 Microsoft Certificate : , Expected in 12/2021
-
Miami Dade College - Miami, FL,
GPA:
Status -
Access 2019 Essential Training Certificate: , Expected in 12/2021
-
Miami Dade College - Miami, FL,
GPA:
Status -
Learning Access For Office 365 Certificate: , Expected in 12/2021
-
Miami Dade College - Miami, FL,
GPA:
Status -
Excel Conditional Formatting For Beginners Certificate: , Expected in 12/2021
-
Miami Dade College - Miami, FL,
GPA:
Status -
Excel Introduction To Formatting Certificate: , Expected in 12/2021
-
Miami Dade College - Miami, FL
GPA:
Status -
Learning Excel Desktop Office 365Microsoft 365 Certificate: , Expected in 12/2021
-
Miami Dade College - Miami, FL,
GPA:
Status -
Word Essential Training Office 365Microsoft 365 Certificate: , Expected in 12/2021
-
Miami Dade College - Miami, FL,
GPA:
Status -
Word Quick Tips Certificate: , Expected in 12/2021
-
Miami Dade College - Miami, FL,
GPA:
Status -
GED: , Expected in
-
Miami Dade College - Miami, FL
GPA:
Status -

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Resume Overview

School Attended

  • Miami Dade College
  • Miami Dade College
  • Miami Dade College
  • Miami Dade College
  • Miami Dade College
  • Miami Dade College
  • Miami Dade College
  • Miami Dade College
  • Miami Dade College
  • Miami Dade College
  • Miami Dade College
  • Miami Dade College

Job Titles Held:

  • Part-Time Student Assistant, Clerk (Library)
  • Full Time Dispatcher
  • Full Time Front Desk Agent
  • Full Time Housekeeper

Degrees

  • Associate of Science
  • PowerPoint 2016 Tips And Tricks Certificate
  • PowerPoint Designing Better Slides Certificate
  • PowerPoint Essential Training Office 365 Microsoft Certificate
  • Access 2019 Essential Training Certificate
  • Learning Access For Office 365 Certificate
  • Excel Conditional Formatting For Beginners Certificate
  • Excel Introduction To Formatting Certificate
  • Learning Excel Desktop Office 365Microsoft 365 Certificate
  • Word Essential Training Office 365Microsoft 365 Certificate
  • Word Quick Tips Certificate
  • GED

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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