Part Time Operations Manager Resume Example
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PART TIME OPERATIONS MANAGER
Summary
Dedicated Operations Manager effectively employs proven methods and cutting-edge technology to meet business performance expectations. Successful implementation of measures to cut cost, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Skills
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Experience
Part Time Operations Manager / The Buckle - Eau Claire , WI06/2019 - Current
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established work priorities to meet contractual obligations for schedule and installations.
- Boosted company efficiency through technology upgrades and process improvements.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Assisted in refining procedures, defining best practices and correcting reported audit issues.
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Implemented process improvements based on identification of productivity or quality issues.
- Led cross-functional communication initiatives to meet account order timelines.
- Assessed, optimized and elevated operations to target current and expected demands.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Medical Receptionist / Baptist Health Care - Navarre , FL08/2016 - 11/2019
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Informed patients of financial responsibilities prior to rendering services.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Processed patient payments and scanned identification and insurance cards.
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Prepared and sent financial statements to support bookkeeping functions.
- Handled all office supply ordering including ink cartridges, toner and paper
- Observed strict HIPAA guidelines at all times according to company policy.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
- Updated group medical records and technical library to support smooth office operations.
- Straightened up waiting room to maintain neat and organized space.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Set up appointments for physician visits and procedures using calendar software.
Restaurant Team Member / Love's Travel Stops & Country Stores, Inc. - Comfort , TX09/2014 - 07/2016
- Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education and Training
Yreka High School - City, State06/1996High School Diploma
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Resume Overview
School Attended
- Yreka High School
Job Titles Held:
- Part Time Operations Manager
- Medical Receptionist
- Restaurant Team Member
Degrees
- Yreka High School -
City,
State
06/1996 High School Diploma
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