Experienced manager with excellent client-focused and detail-oriented skills. Dedicated with the strong ability to communicate effectively with customers, team members, and executives..
Core Qualifications
Quick learner
Training and development
File/records maintenance
Client-focused
Results-oriented
Detail-oriented
Proficiency in animal husbandry
Organizational planning and implementation management
Volunteer Work
Parent Volunteer, 07/2014 - Current Memorial Sloan-Kettering Cancer Center – Montvale, NJ,
Help with various activities throughout the school years including field trips, classroom helper, helping with picture days, and helping with field days.
Vet tech, 07/2014 - Current Yale-New Haven Health – Purchase, NY,
Assist with Snip and Chip days as well as other rescue events as needed/available
Work on both of the adult units: Bridge House locked unit and the Crisis Stabilization Unit.
Filling out and filing of paperwork including admit and discharge paperwork.
Completing patient safety checks and shift progress notes
Complete building safety and room checks.
Lead and conduct Check in/Wrap up groups and complete progress notes.
Help patients de-escalate and process when in crisis.
Encourage patients to participate in activities, socialization, group therapy, and compete their WRAP self-reflection packets.
Check in visitors, checking to ensure they do not bring anything onto the unit that was not allowed or considered to be potential weapons.
Mental Health Technician, 08/2014 - 2015 Levi Strauss & Co. – Kenosha, WI,
Fill in on various units as needed (4 years old through adult).
Completing patient locator's and progress notes (certain units only).
Lead and assist in Check in/Wrap up groups.
Take patients who are able and have Dr. orders for outside time.
Ensure patients have proper hygiene habits.
Complete paperwork associated with each unit
Follow Satori and Soma procedures for de-escalation and managements when patients are upset and an imminent danger to self and others.
Supervise patients during free time, outside time, and outings based on the unit they are on.
Help patients to process 1 on 1 when in crisis or triggered.
Business/Vet Assistant, 10/2011 - 01/2014 Independent Contractor – City, STATE,
Primary responsibilities included answering phone calls to schedule appointments, answer customer questions, provide husbandry information for many types of pets, and provide referrals.
Help to maintain inventory levels and call in supply orders.
Market the business through phone calls, marketing events, and going to sites that could benefit from the services offered by the companies.
Provide excellent customer service and ensure satisfaction, also dealing with conflict resolution.
Enter customer and patient data in our companies system.
Take surgery and appointment notes for the doctor in order to accurately represent what occurred during the visit or surgery in the patient records.
Education clients and recommend services based on the needs of the pets.
Build relationships with local animal rescues that benefit the company and the rescue.
Sales Associate, 08/2011 - 08/2012 Pet City- Chapel Hills Mall – City, STATE,
Answer customer question about owning and keeping a pet, as well as basic husbandry questions while providing excellent customer service.
Take care of the in store animals ensuring they had food, water, up to date vaccines, and are healthy.
Day end procedures ensuring the cash drawer balanced and employee purchases were entered and correct.
Ensure the store is well stocked and looked professional.
Also worked here from 6/06-4/07.
District Manager/Vet tech, 03/2009 - 11/2011 Paws Plus – City, STATE,
Assist customer with filling out paperwork and answering questions.
Answer customers about vaccines and other preventatives for their pets, including pros and cons to the vaccines and tests available, also dispelling myths passed on from breeders, trainers, and other pet owners.
Cashiering, adding up customer totals, checking receipts for accurate payments, and making bank runs when needed.
Hiring and training staff according to company policies and procedures as well as hold monthly staff meetings. Including following through with disciplinary action and firing.
Inventory control and ordering.
Prepare and send in daily and weekly paperwork about the clinics performances, and staff time cards.
Create and maintain a good relationship with the General Managers of the stores that hosted our clinics (i.e.Petco and PetSense) within my district.
Marketing at events agreed upon by the company, and spending time at my stores handing out fliers and talking to potential customers. At one point being in charge of marketing materials for 3 different districts including my own.
Planned and executed the start up of a new store which led to a national contract between the company I worked for and the new store's company.
Grew many of my stores pet numbers at clinics by at least 2-3 times higher than they were when I became District Manager
Certified Nursing Assistant/Unit Secretary, 04/2007 - 11/2011 Centura Health – City, STATE,
Assist patients with cares, ambulation, and manage their care.
Work as a Unit Secretary inputting Dr. orders into the computer system.
Answer phone lines.
Transport patients for testing.
Charting what the patients did for the day.
Help Dr.s and nurses with their needs
I worked many units in my time with Centura Health. I also worked their for one year from 5/05-5/06
Education
Bachelor Degree: , Expected in 12/1999 - St. Cloud State University - St. Cloud, MN GPA:
Master of Business Administration: , Expected in 06/2013 - Colorado Technical University - Colorado Springs, CO GPA: GPA: 3.76 GPA: 3.76 Leadership and Ethical Decision-Making, Graduate Research Methods, Ethics, Policy, and Law in Health Care Management, Applied Managerial Accounting, Applied Managerial Decision-Making, Applied Managerial Marketing, Applied Managerial Economics, Strategic Management in Dynamic Environments, .Applied Managerial Finance and Current Issues in Human Resources
Skills
Scheduling appointments, cashiering, End of day procedures, conflict resolution, client-focused, excellent customer service, decision-making, filing, hiring, Human Resources management, maintain inventory, inventory control, leadership, typing notes, management, marketing, meeting prep, assisting patients/customers, policies and procedures, safety and OSHA, sales and upselling, strategic management.
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