Devoted parent dedicated to providing comprehensive personal support for three boys. Expert in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies. Reliable transportation manager for a family of five. Focus on whole child development.
Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at mobilizing children, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety.
Experienced Stay-at-Home parent with over 18 years of experience in keeping children and spouse healthy and thriving. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while maintaining high standards in educational and professional outcomes.
Resource manager an referral coordinator for all healthcare, extra curricular, and educational needs.
Accomplishments
Collaborated with team of parent volunteers in the development of ability awareness workshop curriculum.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Financial - Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Completed extra training to further help students under care regarding safety protocols and procedures for students and staff with disabilities
Took all offered shifts to maintain coverage for students.
Recognized by multiple schools as an excellent substitute.
Skills
Client needs assessment
Microsoft Office Suite
Organization
Customer service
Relationship development
Communications
Family services
Community Resources
Process improvement
Problem resolution
Team building
Work History
Parent Volunteer, 08/2016 to 05/2018 Fresno County Office Of Education – Fresno, CA,
Interviewed individuals and families to assess needs and provide informational resources.
Collaborated with community program leaders and advocates to make resources accessible to those in need.
Planned, promoted and managed parent workshops on assisting children in attaining academic success.
Developed rapport to create safe and trusting environment for care.
Collaborated in creation of inclusion cirricullum and disability awarenessc workshops for elementary-grade students.
Maintained excellent attendance record, consistently arriving to work on time.
Monitored social media and online sources for industry trends.
Substitute Teacher, 01/2011 to 12/2014 Southwest Key Programs – Glendale, AZ,
Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
Assisted students of all ability levels develop life-long learning skills and good study habits.
Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Handled classrooms of up to 25 students, reporting problem students to classroom teacher and keeping detailed behavioral records.
Completed documentation of attendance, grades and other required details.
Maintained day-to-day classroom management and discipline to promote learning initiatives.
Led classroom activities for play-based and immersive learning.
Administrative Assistant, 02/2008 to 08/2009 Camden National Corporation – Wiscasset, ME,
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Created PowerPoint presentations for business development purposes.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Executed record filing system to improve document organization and management.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Maintained staff directory and company policy handbook for human resources department.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Arranged rapid office equipment repair and maintenance with vendors.
Handled client correspondence and tracked records to foster office efficiency.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Customer Care Representative, 08/2007 to 02/2008 Crocs Footwear – City, STATE,
Temporary Position
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Defused customer concerns with exceptional conflict and problem resolution skills.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Coordinated timely responses to online customer communication and researched complex issues.
Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Answered average of 75 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Educated customers on promotions to enhance sales.
Assisted call-in customers with questions and orders.
Explained charges, fees, terms of sales and service agreements customers daily.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Education
Bachelor of Arts: Anthropology, Political Science, Expected in University of Colorado At Boulder - Boulder, CO GPA:
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