Experienced Field Training Officer/Paramedic with over twelve years of experience in Emergency Medical Services . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Enthusiastic Paramedic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of managing and employee development and training in emergency medical care. Motivated to learn, grow and excel in Emergency Medical Services. Multi-talented Field Training Officer frequently receives positive feedback from superiors for effectively handling day to day operations and resolving employee issues. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
Mentoring proficiency
Ability to perform evaluations
Small Group Instruction
Supervising students
Process improvement
Team management
Relationship development
Operational improvement
Supervision
Quality assurance maintenance
Problem resolution
Team building
First Aid/CPR
Organization
Education
Lenoir Community CollegeKinston, NCExpected in – –No Degree:Emergency Medical Technology - GPA:
Continuing education in Emergency Medical Services
Coursework in EMT- Basic, EMT- Intermediate, and EMT-Paramedic
North Lenoir High SchoolLa Grange, NCExpected in 06/2007 – –High School Diploma: - GPA:
Member of FFA and Skills USA
Certifications
EMT- Basic in 2008
EMT- Intermediate in 2012
EMT- Paramedic in 2015
Advanced Stroke Life Support
Advanced Cardiac Life Support
Pediatric Advanced Life Support
Advanced Burn Life Support
PrehospitalTrauma Life Saving
Accomplishments
Assist in supervising team of 22 staff members.
Collaborated with team of twelve in the development and implementation of Wayne County EMS oral boarding process.
Eagle Scout in 2006
Work History
Consolidated Supply Co. - Paramedic Field Training Officer Seattle, WA, 08/2015 - Current
Respond to emergencies and provide excellent emergency medical care to citizens and guests of Wayne County.
Implemented new educational techniques to boost student comprehension while reducing learning time.
Analyzed clinical settings' effectiveness in helping students achieve course and program outcomes.
Collaborated with Emergency Medical Services instructors to implement best practices to enhance student learning.
Increased learning initiatives by educating students using clinically proven methods and laboratory studies.
Conducted clinical simulations and provided feedback for each individual student.
Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
Provided immediate and constructive feedback to students individually and as group.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Assist in hiring processes of Wayne County Emergency Medical Services.
Maintained excellent attendance record.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Supervised students when administering medications to maintain patient safety.
Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
East Coast Equipment LLC - Parts Counter Sales Person City, STATE, 02/2017 - 06/2018
Moved parts to designated bays for deliveries using equipment while overseeing safety procedures.
Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Mitigated financial discrepancies by managing customer accounts, damaged goods and back orders.
Completed all sales and service documentation for customer and business records and provided receipts of purchase.
Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
Ordered parts for customers, repair shops and department for use in agriculture and residential equipment.
Processed and reshelved return orders, checking for discrepancies and potential usage.
Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
Handled all customer service issues quickly to maintain high satisfaction levels.
Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
Read and studied catalogs to identify new market parts and capitalize on emerging trends.
Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Bolstered sales and inventory management by effectively controlling daily parts program activities.
Maintained excellent attendance record, consistently arriving to work on time.
Greene County Emergency Medical Services - Shift Supervisor Promoted From EMT-Intermediate City, STATE, 10/2008 - 08/2015
Respond to emergencies and provide excellent emergency medical care to all citizens and guests of Greene County
Helped agency management meet standards of service and quality in daily operations.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Responded to and resolved patient questions and concerns.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Worked with team members to improve performance and implement training updates.
Collaborated with internal teams to streamline operations across materials handling, production and shipping.
Developed and enhanced job assignments for Emergency Medical Care team, planned production schedules and strengthened organization of task flows.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Affiliations
Walstonburg Rural Fire Department since March of 2009
Hookerton Volunteer Fire Department from September 2004 until March of 2009
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