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Pandora Specialist Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Ambitious student with excellent research, time management and problem solving skills.
Skills
  • Adaptable learner
  • Excellent time management
  • Quality-focused
  • Strong research skills
  • Excellent communication skills
  • Self-starter
Work History
09/2016 to Current Pandora Specialist Employment Solutions | Killeen, TX,
  • Prepared merchandise for sales floor.
  • Suggested accessories and complementary purchases.
  • Accepted and processed returns.
  • Provided repeat customers with exceptional care and attention.
  • Prioritized and accomplished wide range of tasks each shift.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Stocked merchandise and set up promotional displays.

03/2016 to 11/2016 Customer Service Representative Paradies Lagardère Travel Retail | Moline, IL,
  • Defused volatile customer situations calmly and courteously.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Responded to all customer inquiries thoroughly and professionally.
  • Identified and solved technical issues with a variety of diagnostic tools.

08/2015 to 03/2016 Sales Associate West Business Solutions | City, STATE,
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Responded to all customer inquiries thoroughly and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Acted professionally and patiently when addressing negative customer feedback.

Education
Expected in Current Associate of Applied Science | Paralegal Fox Valley Technical College, Appleton, WI GPA:
  • Current GPA of 3.5

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Resume Strength

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Resume Overview

School Attended
  • Fox Valley Technical College
Job Titles Held:
  • Pandora Specialist
  • Customer Service Representative
  • Sales Associate
Degrees
  • Associate of Applied Science