My professional background includes many skilled trades as well as superior customer service skills.
Successfully completed two month certification at the Dent Wizard corporate headquarters in St. Louis Missouri. Upon completion, a designated weekly route of car dealerships was assigned. responsibilities included walking dealer lots for damaged vehicles and once approved, completing the repairs. Expanding business beyond assigned route was also an expectation. Customer retail required a high level of professionalism from calling and setting up an appointment to making repairs at their home or office.
wrote service tickets for customer vehicles, provided estimates for possible repairs, and explained to them in detail the repairs made on their vehicle. Scheduled service appointments as well as followed up with customers after repairs were made.
Completed routine maintenance on vehicles and diagnose and repair customer concerns.
Worked in a team structure with other technicians to diagnose and repair customer concerns and to complete preventative maintenance.
Worked alongside ASE and Toyota certified technicians while learning hands on as well as completing Toyota certification courses.
Ensuring that the ordered parts, when delivered, were checked in and inspected for damage. Organizing and labeling parts so that they could easily be found when a job was sold.
My responsibilities included insuring that the car wash was operating as intended, cleaning the wheels and tires off before the vehicle entered the car wash, and drying the vehicle as it came out of the wash.
Graduated from Fallston High School in 2009 and successfully completed the work study program
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