Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic PACS Administrator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of hospital clinical systems software and Imaging workflow processes. Motivated to learn, grow and excel in the field of Imaging Informatics.

  • DICOM connectivity diagnostics
  • HL7 messaging protocol
  • HIS/RIS/PACS Troubleshooting
  • Microsoft Office
  • Hospital information systems
  • Flexible & Adaptable
Work History
PACS Administrator/Administrative Coordinator, 11/2017 to Current
HcaSan Antonio, TX,
  • Assess departmental needs and research methods to implement new workflows and/or enhancements to current applications to best suite needs.
  • Maintain and modify systems application software and packages.
  • Evaluate and document current state of automated systems in preparation for system conversions, initial implementation and upgrades.
  • Perform testing and setup of clinical systems applications software in preparation for application go-live deadlines.
  • Work closely with Information Systems Teams to install and implement clinical systems applications software.
  • Provide training for users on new enhancements/implementation of radiology and non-radiology applications.
  • Active team member for clinical application system conversion preparation, implementation, maintenance and troubleshooting failed processes.
  • Maintain PACS system software and hardware as well as being responsible for resolution of exception reports, reconciliations of inappropriate or misfiled accession number issues, unread Images and inappropriate MRN demographics, and secure archival images.
  • Determine possible points of failure and address proactively to mitigate any disruption to daily operations and patient care.
  • Coordinate maintenance/repair with vendors for full site application outages, latency, server errors, hardware maintenance, repair and replacement. Usually requiring downtime notification and coordination of afterhours vendor visit.
  • Performance Improvement data retrieval, audit and analysis.
  • Assist caregivers in navigating clinical applications to perform job functions in radiology and non-radiology applications. Assisting with template settings, workflow and best practice instruction to ensure efficacy of patient care and turn-around times.
MRI Coordinator, 08/2010 to 11/2017
Scotts Miracle-Gro CompanyOdessa, TX,
  • Oversee and maintain outpatient registrations and payment collections;
  • Maintain patient accounts in Hospital Information System (HIM); Reconcile/Enter/Correct facility charges.
  • Generate and maintain regional dashboard spreadsheets.
  • Marketing for network and non-network physicians throughout Valley Service Area for in-services, service excellence and fulfill supporting role as physician liaison.
  • Work closely with hospital administrators and eager to help in any department. Some departments include: Biomed, Diabetes Care Center, Food and Nutrition Services, Neonatal Intensive Care Unit, Outpatient Imaging, Outpatient Women's Center, and Wound Care Center.
  • Data retrieval and analysis.
  • Transportation staff lead.
  • Maintain established departmental policies and procedures, objectives, quality assurance program and safety standards.
  • Implement, maintain, and modify clinical systems application software and packages.
  • Ensure training on new enhancements.
Office Coordinator, 11/2008 to 08/2010
Douglas County School SystemDouglasville, GA,
  • Served as Meditech Super-User. Instructor and Core Team member for CWS [Community Wide Scheduling] and ARM [Authorization and Referral Management] modules in hospital information system build.
  • Worked closely with department manager and hospital administrators during hospital ownership transition from Tenet to Providence.
  • Trained hospital and ancillary scheduling staff in CWS and ARM modules.
  • Payroll timekeeping.
  • Directly manage and responsible for training of front office staff including schedulers, receptionist, medical records, clerical personnel and front desk admission receptionists.
  • Supervised front desk receptionists during collection of facility fees and ensure proper billing practices maintain petty cash drawer as well as daily operations.
  • Facility maintenance in coordination with hospital departments including Engineering, Environmental Services, Information Systems and facility management.
  • Maintain open lines of communication with other coordinators, managers, technologists and referring physician's offices.
Office Manager, 01/2001 to 11/2008
San Fernando Valley Women's CenterCity, STATE,
  • Support and supervise front office staff in daily operations.
  • Responsible for new hire training pertaining to areas of SOPs.
  • Responsible for procurement of office and medical supplies, including pharmacy orders for San Fernando Valley Women's Center and South Valley Imaging Center.
  • Preparation and implementation of front office staffing schedules.
  • Preparation of report transcription using MRS [Mammography Reporting System.]
  • Designed and implemented HIPPA privacy practices as per Title 45 CFR Part 160 as well as trained staff for compliance.
High School Diploma: , Expected in
Birmingham High School - Van Nuys, CA,
Associate of Arts: Business Administration, Expected in
Los Angeles Pierce College - Winnetka, CA,
: , Expected in
California Lutheran University - Thousand Oaks, CA,

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School Attended

  • Birmingham High School
  • Los Angeles Pierce College
  • California Lutheran University

Job Titles Held:

  • PACS Administrator/Administrative Coordinator
  • MRI Coordinator
  • Office Coordinator
  • Office Manager


  • High School Diploma
  • Associate of Arts
  • Some College (No Degree)

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