Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Hardworking Customer Service Representative with 5 years of experience working with the public. Trained in project and time management with extensive knowledge of technology and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in retail, food and distribution industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Collaborated with team of 25 in the development of Logistics at Focus Foods.
  • Materials transportation
  • Shipping and receiving
  • Safety and compliance
  • Stock management
  • Preventive Maintenance
  • Item packaging
  • Quality control
  • Shipment loading
  • Supervision
  • Responsible
  • Training & Development
  • Interpersonal Communication
  • Compassion
  • Teambuilding
  • Excellent work ethic
  • Planning and Coordination
  • Creative Problem Solving
  • Verbal and Written Communication
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Sales Quota Achievement
  • Microsoft Office Suite
  • Inventory Management
  • Administrative and Office Support
  • Strong Analytical and Problem Solving Skills
  • Team-Oriented and Cooperative
  • Complex Product Knowledge
  • Proficiency in Microsoft Office and G Suite
  • Packing and scanning
Work History
Packaging Line Operator, 04/2021 - 06/2021
Catalyst Nutraceuticals Buford, GA,
  • I package foods, I prep foods to be ran through conveyor belt, run a conveyor belt, put meals on a table to be packaged, load and unload trucks, make pallets.
  • Assisted with quality and production process improvements to support new packaging initiatives.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.
  • Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
  • Conducted basic repairs of vacuum sealers, pallet jacks and lifts to keep equipment properly cleaned and maintained.
  • Prepared packages for shipment using conveyor belt tools, semi-automatic equipment and automatic machinery.
  • Oversaw incoming packaging products and monitored quality of outgoing products to comply with specifications.
  • Completed processing activities to conform with laws, safety standards and product hygiene standards.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Minimized waste and reduced volume of packaging materials used to prepare shipments.
  • Moved packages to loading area using lift equipment and conveyor systems.
  • Interacted with inspection department to address and resolve packaging issues.
  • Labeled, recorded and inspected packaging to prepare for shipment or storage.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
  • Attached identification labels to finished packaged items and cut stencils and stencil information on containers such as lot numbers or shipping destinations.
  • Stocked and sorted packaging and replenished supplies, including wrapping paper, plastic sheets, boxes, cartons, ink, glue and labels to achieve consistent productivity levels.
  • Counted and recorded finished and rejected packaged items.
  • Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
  • Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items.
  • Removed finished packaged items from machine and separated rejected items.
  • Used pallet jacks to safely move thousands pounds of product and materials
Food prep, 12/2019 - 03/2020
Doordash King Of Prussia, PA,
    • Cashier Cashier, Cap1, Backroom, Stock Walmart.
    • Used proper handling and preservation methods while packaging and storing food products.
    • Maintained clean, trash-free workspaces to maximize productivity and safety.
    • Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations.
    • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
    • Measured, mixed and cooked ingredients properly in alignment with nutritional restrictions.
    • Learned salad bar and setting up bar in order to provide skilled backup for diverse roles.
    • Guaranteed customer satisfaction by quickly delivering orders.
    • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
    • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
    • Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
    • Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
    • Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
    • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
    • Coordinated food handling in alignment with sanitation standards.
    • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
    • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
    • Prepared and expedited food orders to support waitstaff and other team members.
    • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
    • Maintained high personal grooming standards and uniform presentation.
    • Transferred supplies and equipment between storage and work areas to expedite food preparation.
    • Followed food preparation and storage guidelines established by Health Department.
    • Maintained composure and work quality while under stress.
    • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Cashier/Customer Service, 12/2018 - 03/2019
Jo-Ann Fabrics Cherry Hill, NJ,
    • Resolved customer complaints and maintained clean and tidy checkout area.
    • Restocked, arranged and organized merchandise in front lanes to drive product sales.
    • Maintained current knowledge of store promotions and highlighted sales to customers.
    • Monitored self-checkout systems and provided assistance or intervention where required.
    • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
    • Counted money in drawers at beginning and end of each shift.
    • Maintained reports of transactions and greeted customers when entering and leaving establishment.
    • Handled approximately 100 daily credit and cash transactions for customers with accuracy and speed.
    • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
    • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
    • Checked prices for customers and processed items sold by scanning barcodes.
    • Assisted customers with locating and choosing merchandise in any store department.
    • Helped customers manage large purchases by collecting items from shelves and storage locations.
    • Used POS system to enter orders, process payments, and issue receipts.
    • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
    • Quickly and accurately counted drawers at start and end of each shift.
    • Processed POS transactions, including checks, cash and credit purchases or refunds.
    • Verified over $500 of cash and credit payments daily.
Diploma: , Expected in
Erath High School - ,
Skills CUSTOMER SERVICE (3 years) MICROSOFT WORD (Less than 1 year): , Expected in
- ,
RECEPTIONIST (Less than 1 year) RETAIL SALES (2 years) WORD (Less than 1 year) Crew Member (3 years) Food Service Cashiering Crisis Intervention Restaurant experience Upselling Front desk
Bachelor of Applied Science in Information Technology: Information Technology, Expected in
Penn Foster Online - PennFoster Online,
Additional Information
  • Authorized to work in the US for any employer
  • Awards, TOPS ScholarshipNovember 2015I was awarded a TOPS scholarship at my ring ceremony my junior year.Gates Millennium ScholarshipFebruary 2016

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Resume Overview

School Attended

  • Erath High School
  • Penn Foster Online

Job Titles Held:

  • Packaging Line Operator
  • Food prep
  • Cashier/Customer Service


  • Diploma
  • Skills CUSTOMER SERVICE (3 years) MICROSOFT WORD (Less than 1 year)
  • Bachelor of Applied Science in Information Technology

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