High-energy Experienced Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Supervision and training
Calm under pressure
CPR and First Aid certified
Reliable and punctual
Neat, clean and professional appearance
Comfortable standing for long time periods
Recognized by peers and management for going above and beyond normal job functions.
Served as key contributing member to Leadership team.
Coached the junior varsity Boys Hemet High team and captured 2 out of 5 tournament championships.
Package Handler (Facer)08/2014 to CurrentFedEx GroundRialto, CAUnloaded, picked, staged and loaded products for shipping. Resolved service issues in a timely manner, including coordinating and processing returns. Oversaw warehousing and storage practices and housekeeping. Followed proper selection procedures as established by the company. Followed the Purple Promise to ensure proper package handling. Cleared jams in the sorter system to ensure work flow at its best. Tugged ICs over to van lines appropriately. Received many work rights or achieving proper and safe working habits.
Driver/CSR07/2014 to 08/2015Pizza HutMoreno Valley, CADelivered orders in a timely manner. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning.
Team Leader02/2013 to 07/2014Jack in the BoxHemet, CACarefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Managed team of various sizes. Took necessary steps to meet customer needs and effectively resolve food or service issues. Communicated clearly and positively with co-workers and management. Mastered Point of Sale (POS) computer system for automated order taking. Reduced and controlled expenses by managing Labor Cost. Served as mentor to junior team members.
Head Coach JV/Freshman10/2012 to CurrentHemet Unified School DistrictHemet, CAManaged team of high school scholar athletes. Recruited and met with prospective student-athletes to discuss their experience and goals. Created and ran up-to-date and relevant drills. Trained student-athletes during the off-season. Established and followed through with penalties for breaches of sportsmanship standards. Helped develop each participant's physical and psychological fitness. Explained ways to measure exercise intensity for the best results. Designed each class to match the skill and learning levels of all participants.
Crew Member04/2012 to 01/2013Jack in the BoxColton, CACommunicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team.
Crew Member05/2011 to 09/2011Interstate CarportsHemet, CASupervised material flow, storage and global order fulfillment. Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping.
Associate of Arts: Administration of Justice2016San Bernardino Valley Community CollegeSan Bernardino, CA, USA
N/A: Administration of Justice0000Riverside Community CollegeRiveride, CA, USA
N/A: Administration of Justice0000Mt. San Jacinto Community CollegeSan Jacinto, CA, USA
High School Diploma: General Education2012John W. NorthRiverside, CA, USA