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Owner and Operator Resume Example

Resume Score: 80%

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OWNER AND OPERATOR
Professional Summary

Customer-focused professional with successful career in marketing of healthcare and nutrition services. Detail oriented team player with expertise in administrative support.

Skills
  • Office management
  • Marketing
  • Administrative support
  • Strong MS Office Skills including Word, Excel, PowerPoint and Outlook
  • Knowledge of Quickbooks
  • Customer and client relations
  • Patient Scheduling
  • Social media experience
  • Records management
  • Data Entry
Work History
Jan 2006 - Sep 2018Owner and OperatorEnhance Performance Center - Round Rock, Texas
  • Managed day-to-day business operations, including accounting, finance, payroll, HR, marketing and public relations.
  • Website design and management experience.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Taught patients about nutritional supplements, health care procedures and care plan instructions.
  • Scheduled patient appointments for busy chiropractic practice with revenues of $[Amount] annually.
  • Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
  • Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Performed variety of therapies on patients, including electric muscle stimulation, cold laser therapy, paraspinal thermal scans and mechanical traction.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Maintained current and accurate medical records for over 500 patients.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Implemented [Software] for digitizing and organizing over [Number] medical records.
  • Participated in nutrition education classes for area schools to educate students on planning and preparing healthy meals.
  • Functioned as resource for community, giving presentations on nutrition and demonstrating healthy meal preparation.
  • Researched and formulated health enhancement plans for specific illness sufferers.
  • Designed and assembled promotional tools for use at community health fairs to provide education on nutrition and wellness.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Posted payments to accounts and maintained records.
  • Observed strict procedures to protect sensitive patient information, including medical records and payment data.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
  • Ensured that payroll taxes were submitted on time and within constraints of Internal Revenue Service.
  • Processed gross pay, state and federal tax withholding, social security, Medicare and other deductions for all employees.
  • Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Devised and deployed online marketing plans with effective SEO, social media and viral video campaign strategies.
  • Transformed corporate website and social media platforms to better engage customers and promote sales.
  • Developed backend-tracking URLs to measure campaign results and determine ROI.
Dec 2004 - Dec 2005Administrative AssistantVinmar International Ltd. - Houston, TX
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation including obtaining proper travel visas for sales group.
  • Created detailed expense reports.
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
  • Sorted, opened and routed incoming correspondence and deliveries to help petrochemical sales group respond quickly to business and customer requirements.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Dec 2001 - Sep 2003Sales and Marketing AssistantIconic Group Inc. - Tallahassee, FL
  • Assisted call-in customers with questions and orders.
  • Maintained relationships with high schools and universities
Education
Aug 2003Bachelor of Science: Business MarketingFlorida State University | Tallahassee, FL
Aug 2001Associate of Arts: Business ManagementPolk State College | Winter Haven, FL
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Enhance Performance Center
  • Vinmar International Ltd.
  • Iconic Group Inc.

School Attended

  • Florida State University
  • Polk State College

Job Titles Held:

  • Owner and Operator
  • Administrative Assistant
  • Sales and Marketing Assistant

Degrees

  • Bachelor of Science : Business Marketing
    Associate of Arts : Business Management

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