Owner and Operator Resume Example
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OWNER AND OPERATOR
Professional Summary
Customer-focused professional with successful career in marketing of healthcare and nutrition services. Detail oriented team player with expertise in administrative support.
Skills
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Work History
Jan 2006 - Sep 2018Owner and OperatorMhm Services, Inc. - Milledgeville , GA
- Managed day-to-day business operations, including accounting, finance, payroll, HR, marketing and public relations.
- Website design and management experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Taught patients about nutritional supplements, health care procedures and care plan instructions.
- Scheduled patient appointments for busy chiropractic practice with revenues of $[Amount] annually.
- Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Performed variety of therapies on patients, including electric muscle stimulation, cold laser therapy, paraspinal thermal scans and mechanical traction.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Maintained current and accurate medical records for over 500 patients.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Implemented [Software] for digitizing and organizing over [Number] medical records.
- Participated in nutrition education classes for area schools to educate students on planning and preparing healthy meals.
- Functioned as resource for community, giving presentations on nutrition and demonstrating healthy meal preparation.
- Researched and formulated health enhancement plans for specific illness sufferers.
- Designed and assembled promotional tools for use at community health fairs to provide education on nutrition and wellness.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Posted payments to accounts and maintained records.
- Observed strict procedures to protect sensitive patient information, including medical records and payment data.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Ensured that payroll taxes were submitted on time and within constraints of Internal Revenue Service.
- Processed gross pay, state and federal tax withholding, social security, Medicare and other deductions for all employees.
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Devised and deployed online marketing plans with effective SEO, social media and viral video campaign strategies.
- Transformed corporate website and social media platforms to better engage customers and promote sales.
- Developed backend-tracking URLs to measure campaign results and determine ROI.
Dec 2004 - Dec 2005Administrative AssistantLegacy Village Of Jacksonville - Jacksonville , AL
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation including obtaining proper travel visas for sales group.
- Created detailed expense reports.
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
- Sorted, opened and routed incoming correspondence and deliveries to help petrochemical sales group respond quickly to business and customer requirements.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Dec 2001 - Sep 2003Sales and Marketing AssistantIconic Group Inc. - City , STATE
- Assisted call-in customers with questions and orders.
- Maintained relationships with high schools and universities
Education
Aug 2003Bachelor of Science: Business MarketingFlorida State University | City, State
Aug 2001Associate of Arts: Business ManagementPolk State College | City, State
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Resume Overview
School Attended
- Florida State University
- Polk State College
Job Titles Held:
- Owner and Operator
- Administrative Assistant
- Sales and Marketing Assistant
Degrees
- Bachelor of Science : Business Marketing
Associate of Arts : Business Management
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