Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.
Proficient in Microsoft applications
In depth understanding of company financial reports
Transformational leadership style
Fry's Food StorePrescott, AZOvernight Stocker/Front end CSAExpressed appreciation and invited customers to return to the store. Guaranteed positive customer experiences. Recommended, selected and helped locate merchandise based on customer needs and desires. Regularly sought opportunities to up sell and add on additional merchandise. Stocked and rotated inventory regularly. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom.
Xanterra South Rim L.L.C.Grand Canyon, AZCashierAssessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Organized register supplies. Worked with customer service to resolve issues. Rotated stock to maintain freshness. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods.
Lowe's Home CenterPrescott, AZCashierAssessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues. Rotated stock to maintain freshness. Operated cash register with proficiency. Maintained gift certificate documentation. Provided professional and courteous service at all times. Worked overtime shifts during busy periods.
Veterans AdministrationPrescott, AZDomiciliary Support Assistant
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Supplied key cards and building access to employees and visitors.
KRL InvestmentsSanta Maria, CAProperty ManagerConducted apartment tours for potential tenants and answered any questions. Collected and kept careful records of rental payments. Monitored and documented all income, including delinquencies. Handled customer complaints personally to verify they were properly handled. Created staff schedules in response to community needs. Managed all day-to-day activities involving tenants, subcontractors and property management. Taught, promoted and enforced safe work practices among on-site staff. Conducted inventories of and delivered building supplies. Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery. Monitored common areas for cleanliness and safety. Established and implemented leasing goals while managing an effective lease expiration program. Monitored all infrastructure and building expenses and reviewed and approved invoices. Updated tenant and unit information to keep current in housing database. Acted as liaison between construction manager and tenant during build-out phase of tenant suite.
T.D. Hayes CommunicationsSanta Maria, CACable TechnicianInstalled and removed cable systems, including pulling wire, device termination and mounting back boxes. Documented and reported each installation in company log book. Carefully explained all aspects of running the cable system to customers. Examined systems to locate problems such as loose connections and broken insulation. Inspected installation sites to determine material requirements. Placed copper and fiber cables for voice and data indoors and outdoors. Maintained spare equipment and parts and managed inventory.
Contractors Wholesale SupplyArroyo Grande, CAAssistant ManagerReduced and controlled expenses by improving resource allocation. Recruited and hired new branch employees. Modeled trends and adjusted branch plans accordingly. Consistently complied with company policies and government regulations. Complied with federal, state and company policies, procedures and regulations. Communicated with customers, employees and other individuals to answer questions and explain information.
American Builders & Contractors SupplyPaso Robles, CABranch Manager
Recruited and hired new branch employees. Mentored staff to increase sales success and productivity. Developed standard operating procedures. Monitored key performance metrics. Planned and executed promotional events. Modeled trends and adjusted branch plans accordingly. Consistently complied with company policies and government regulations. Completed financial analysis of revenue. Conducted surveys of customer feedback. Designed sales and service strategies to improve revenue and retention. Computed, recorded, and proofread data, records and reports. Performed heavy bank reconciliations and cash flow statements. Created and executed marketing/PR campaigns, including new product introductions and existing product development. Worked closely with company executives to identify new business opportunities and routinely participated in the sales process. Calculated, prepared, and issued bills, invoices and account statements according to established procedures. Complied with federal, state and company policies, procedures and regulations. Reconciled and reported discrepancies found in records. Communicated with customers, employees and other individuals to answer questions and explain information. 5years of management experience. 7 years of office experience. Ensured that team member responsibilities were defined and understood. Established and maintained effective communication system. Monitored ongoing expenses relative to budget projections. Recruited, retained and developed staff. Ensured exceptional client service and quality product offerings. Planned, coordinated and controlled daily operations of the organization. Dispensed guidance, direction and authorization to carry out major plans. Tracked departmental output. Implemented corrective actions. Reviewed sales price and operating costs. Ensured the availability of professional talent needed to meet business objectives. Ensured work was accomplished in a safe manner in accordance with established operating procedures and practices. Organized meetings. Represented the company at industry meetings. Handled telephone inquiries. Implemented processes to streamline workflow.
American Intercontinental UniversityMBA: Project Managment
Grand Canyon University (current)Phoenix, AZ, USPh.D.: Business Administration with emphasis in Management