Talented and experienced in fast-paced environments. Knowledgeable in various types of job settings.
Eager to help customers and keep operations moving smoothly.
Self-motivated and ready to take on multiple tasks in busy settings.
Demonstrates commitment to service and considered highly organized and enthusiastic.
Stocking responsibilities are as follows, stocks shelves, refilling displays, loading, unloading, and moving heavy, bulky products. Unloading trucks, and conditioning shelves and products. Learning / applying product knowledge, with detail such as rotation dates, shelf / label info, etc... to help department meet superior standards. Keeps department clean and well-organized (including back room and shelves). Using personal discipline to ensure compliance with / execution of established Standard Operating Procedures and leader direction. Ensuring federal, state, and company regulations and standards for product food safety and sanitation are met. Working efficiently and with a team attitude. Complying with and maintaining productivity standards. Taking constructive feedback well, and applying learning to future tasks. Operating with team mindset, often working cross functionally within the store and building relationships across departments. Learning model customer service and hospitality with customers and store partners. Assisting customers in locating products and answering product questions.
Responsible for monitoring the merchandise leaving the shipping department creating both domestic and Canadian outbound orders. This includes creating shipping documents, such as invoices and purchase orders, and pulling inventory from the shelves, also performing inventory control and tracking shipment delivery status. Packing, pulling, prepping, crating, banding, polishing, cleaning, painting. Taking on leadership responsibilities when the shipping manager is not present, such as training new hires in wood shop and shipping duties and directing the other shipping clerks, processing documents, signing off on completed work, and reaching out to shipping companies to schedule pick up and drop offs. Proficient using measuring tools; tapes, rulers, t-square, speed square pi-tape Proficient with power tools and saws. Proficient with belt and disk grinders. Moderate carpentry skills for building skids, pallets, domestic crates, export crates, nuclear grade boxes, modifying existing crates and skids. Reading engineering documents and drawings for shipping and building purposes. Forklift certified and proficient with hand jack. Certified to use beam cranes, jib cranes. Experience loading tractor trailer, flatbed, lowboy trailers, step deck, stretch single drop deck, and pickup trucks using forklift, cranes, with and without frames.
Answered inbound calls from customers to place orders, process returns and reships, and track orders.
Made outbound calls to customers, vendors, and warehouses to help solve issues, and verify information.
Ensured each customer is satisfied and will continue to use our company as a vendor for the materials they use at their properties.
Assessed customer needs and up sold products and services to maximize additional sales.
Documented conversations with customers to track requests, problems and solutions.
Answered customer questions and addressed concerns, resulting in reduction of complaint calls.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Resolved inquiries to consistently meet performance benchmarks, including speed, accuracy and volume.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Delivered high level of service and support to each customer, paving way for future business opportunities.
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