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Overnight Stocker Resume Example

Resume Score: 80%

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OVERNIGHT STOCKER
Summary

Reliable and punctual Sales Associate who possesses an excellent work ethic and more than five years in retail. Areas of expertise include inventory, cash management and exceptional customer service.

Highlights
  • Loss prevention
  • Organized
  • Detail-oriented
  • Excellent multi-tasker
  • Display design
  • Strong communication skills
  • Flexible schedule
  • Superb sales professional
Accomplishments
  • Routinely helped as many as 100 or more customers each day in a high-volume retail outlet.
  • Fielded and processed up to 75 calls per day.
  • Creative Problem Solving:
  • Resolved product issue through consumer testing.
  • Documentation
  • Wrote and edited documents to keep staff informed on policies and procedures.
Experience
The Home DepotFebruary 2012 to CurrentOvernight Stocker
Baltimore, Maryland
  • Packing down freight
  • Moving packages
  • Price adjustments
  • General maintenance
  • Assisting managers with fork lift duties
United States Postal Service (UPS)September 2012 to February 2014Driver/ Package handler
Baltimore, Maryland
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Kept current on market and product trends to effectively answer customer questions.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Communicated store policy violations to the leadership team in a timely manner.Offered direction and gave constructive feedback to motivate team members.
  • Held each team member accountable for achieving brand and performance goals.
  • Built and maintained effective relationships with peers and upper management.
  • Processed shipments and maintained organized stock shelves.
  • Informed customers about all product lines and services offered by the company.
  • Processed all sales transactions accurately and in a timely fashion.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
WalmartMarch 2011 to April 2012Customer service associate/ Floor associate
Baltimore, Maryland
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Consulted with customers on the latest styles and trends.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Kept current on market and product trends to effectively answer customer questions.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Communicated information to customers about product quality, value and style.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Communicated store policy violations to the leadership team in a timely manner.
  • Offered direction and gave constructive feedback to motivate team members.
  • Held each team member accountable for achieving brand and performance goals.
  • Built and maintained effective relationships with peers and upper management.
  • Processed shipments and maintained organized stock shelves.
  • Informed customers about all product lines and services offered by the company.
  • Processed all sales transactions accurately and in a timely fashion.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Marked clearance products with updated price tags.
Education
Catonsville High School2013General StudiesBaltimore, Maryland, United States of America
  • 2.5 GPA

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Resume Overview

Companies Worked For:

  • The Home Depot
  • United States Postal Service (UPS)
  • Walmart

School Attended

  • Catonsville High School

Job Titles Held:

  • Overnight Stocker
  • Driver/ Package handler
  • Customer service associate/ Floor associate

Degrees

  • General Studies

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