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Overnight Stocker Resume Example

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JJ

OVERNIGHT STOCKER
Summary

•Goal-oriented Overnight Stocker eager to provide efficient support to sales and customer service teams. Tirelessly keeps merchandise well-stocked and attractively arranged for purchase. Exceeds prescribed standards in work speed and quality.

• High-energy hostess skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests.

Skills
  • Hand truck operation
  • Unloading merchandise
  • Moving boxes
  • Able to lift 100+ lbs.
  • Safety awareness
  • Stocking products
  • Safety methods
  • Merchandise stocking
  • Inventory management
  • Relationship development
  • Customer service
  • Business operations
  • Problem resolution
  • Planning and coordination
  • Inventory replenishmenт
  • Menu memorization
  • Safe food handling
  • Seating assignment preparation
  • Table Bussing
  • Service prioritization
  • Table setting arrangements
  • Food presentation
  • Cutting and slicing techniques
Education and Training
High School DiplomaSoutheastern Premier Academy Baton Rouge ,LA,06/2020
Experience
WalmartOvernight Stocker | Baton Rouge, LA12/2019 to 04/2020
  • Checked shelves in [Type] department to ascertain which merchandise required replenishment.
  • Used [Type] and [Type] equipment to pull items from stock and add to store shelves and bins.
  • Picked up all boxes and related trash from sales floor.
  • Assisted customers based on currently available product, promotional and policy information.
  • Attended to incoming trucks and used forklifts to move pallets to staging areas.
  • Secured products when transporting to different areas of store to prevent merchandise damage.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Assessed floor displays to determine which merchandise required restocking.
  • Collaborated with [Number][Job title]s to provide quality control by inspecting, counting and checking merchandise.
Parrain's Seafood RestaurantHostess | Baton Rouge , LA09/2019 to 12/2019
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
RaceTracCustomer Service Representative | Baton Rouge, LA06/2018 to 11/2018
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
Popeyes Louisiana KitchenCashier | Baton Rouge , LA04/2017 to 01/2018
  • Helped customers find specific products, answered questions and offered advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Restocked workstation with supplies and communicated out of stock items to management.
  • Processed credit card payments and gave counter slips to customers for signatures.
  • Informed customers of final bill tab and processed form of payment.
  • Monitored and counted food stock and supplies to reorder on time.
  • Reviewed contents on food trays to check receiving complete order.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Organized food items on serving trays and in carry-out packages.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Accurately made change for cash transactions.
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Resume Overview

Companies Worked For:

  • Walmart
  • Parrain's Seafood Restaurant
  • RaceTrac
  • Popeyes Louisiana Kitchen

School Attended

  • Southeastern Premier Academy

Job Titles Held:

  • Overnight Stocker
  • Hostess
  • Customer Service Representative
  • Cashier

Degrees

  • High School Diploma

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