Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Information Technology Certified Associate who is highly skilled in customer relations. Highly motivated and driven working, willing to learn new skills and help in any and all industries available. With an extensive amount of interpersonal communication skills, will be a very valuable asset to your esteemed organization as an active member.

  • Applying static IP addresses to multiple devices
  • Windows 7: installing, troubleshooting, configure access to shared resources, monitoring and
  • Maintaining peripherals
  • Ability to implement Wireless, and LANs
  • Ability to set-up and maintain firewalls and antivirus
  • Ability to configure storage spaces
  • Experienced and trained in POS devices
  • Trained in customer service/phone etiquette
  • Ability to troubleshoot, identify and configure hardware
  • Registers
  • Customer Service
  • Logistics
  • Network infrastructure updates
  • Hardware updates
  • New system testing
  • Network administration
  • Windows XP
  • Software system testing
  • ServiceDesk
  • Customer needs assessment
Overnight Stocker, 05/2018 - Current
Cosentino's Food Stores Peculiar, MO,
  • Managing freight to be stocked in a timely manner.
  • Greet all customer and assist them with finding store merchandise.
  • Ensure all labels and tags matches to merchandise and maintain count of inventory levels at all times to maintain records of goods.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Removed product from boxes and placed on shelves in an attractive manner according to layout guidelines.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Picked up all boxes and related trash from the sales floor.
  • Secured products when transporting to different areas of store to prevent merchandise damage.
  • Attended to incoming trucks and used forklifts to move pallets to staging areas.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Helped customers complete purchases, including processing payments and bagging items.
Office Associate, 04/2017 - 08/2017
Beth Israel Lahey Health Milton, MA,
  • Provide information for effective and efficient support of system manufacturing or service.
  • Generated and posted route production.
  • Maintained Social Media
  • Establish or identify prices of goods, services or admission, and tabulate bills using.
  • Calculators, cash registers, or optical price scanners.
  • Compile and maintain non-monetary reports and records.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Print Expert, 10/2012 - 06/2014
Comcast Michigan City, IN,
  • Provide logistics technology and information for effective and efficient support of product, equipment, or system manufacturing or service.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Printed, picked and packed items for shipment according to tight schedules.
  • Checked items into computer system, printed labels and directed to storage locations.
  • Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
  • Checked for signs of coercion in either party or fraud and refused to notarize any suspect transaction.
  • Documented all transactions in notary journal to maintained permanent record.
Inbound Sales Representative, 02/2011 - 05/2011
IDsTrident Marketing LLC City, STATE,
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Worked with managers to develop service improvement initiatives.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
Education and Training
Certificate of Completion: Information Technology And Security Administration, Expected in 04/2019
- - Raleigh, NC
  • Major in ITSA [ Information Technology Security Administration ]
  • Ranked in Top 90% of class

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