outreach supervisor resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

A competent leader with over `18 years’ progressive management experience who is capable of working with especially diverse staffing groups. I am dedicated, loyal, firm but fair, honest, clear in setting expectations, consistent, confident in facing challenges, working through continuous change and making difficult decisions. My management style is based on serving leader principles. Specifically, valuing staff and giving continuous feedback for improvement opportunities. I believe my experience as a leader can be applied to any setting in a Pre-Analytic Leadership role.



  • Has excellent Phlebotomy Skill
  • · Successfully helped multiple CAP inspections; deficiency free survey or with minor recommendations
  • · Helped dispersed staff, supplies, and other inventory while closing Huron hospital in 2011
  • · Received honors award for service recovery
  • · Helped reduced cost by over $20K annually in phlebotomy department
  • · Helped reduced Phlebotomy staff by over 3% through cross-training of all staff while maintaining quality and productivity in Pre-Analytic
  • · Analyzing Information , Infection Control, Bedside Manner, Attention to Detail, Lab Environment, Procedural Skills, Quality Focus, Hospital Environment, Creating a Safe Effective Environment, Performing Diagnostic testing like Genetics, Braca2, Allergy and Covid, Servicing Leader
Outreach Supervisor, 2015 - Current
Public Service Enterprise Group Newark, NJ,

In a relatively new and growing service line it is necessary to learn all aspects of the Extended Care service line and be hands on in times of crisis.

· Work closely with Sales manager and team to ensure all aspects of

· Manage daily workflow to meet productivity goals and adequate turnaround time for Outreach teams; daily problem solving necessary to meet ever changing environment

· Laboratory representative for Customer First program to onboard new clients

· Part of team responding to customer inquiry; research and respond based on root cause analysis

  • · Direct staffing; interview & selection, training & evaluation, constructive feedback, work with Human Resources to administer disciplinary action up to and including termination as necessary
Team Leader, 2011 - 2015
City Of Hampton, Va Hampton, VA,

Led a team of tenured staff through significant change in order to adapt to a need for all staff to function effectively as fully cross-trained Phlebotomist and Lab assistants.

· Created annual goals, objectives, and helped manage $3M budget; made recommendations

to reduce costs

· Recruited and selected talent through behavioral based interview techniques

· Managed onboarding and orientation of new hire staff

· Handled staff scheduling and flexing based on hospital needs to ensure safe staffing levels while maintaining productivity goals

· Jumped in to fill technical gaps as needed to ensure proper work flow and turn-around time

· Participated in daily patient rounding for new hospital admissions to ensure proper coordination of care and all patient satisfaction concerns are being met

  • · Designed and implemented individual performance improvement plans based specific to employee needs and administered corrective actions as appropriate, up to, and including termination
Triage Coordinator, 2007 - 2011
Carepathrx New York City, NY,

Functioned as a key member of the integrated ancillary leadership team to drive the Huron culture.

· Served as a member of the hospital operations council comprised of multidisciplinary leadership teams

· Served on a variety of committees: Continuous Readiness, Stroke, Patient Safety, Disaster, Patient Satisfaction, and Quiet at Night teams

· Coached and developed a care team that consistently ranked among the top 5% across the healthcare system for key performance measures: employee engagement, patient satisfaction, productivity, and financial outcomes

· Regularly evaluated employee performance, provided constructive feedback, and disciplined staff as needed through servant leadership concepts

  • · Served as preceptor for student externship for phlebotomy students
Phlebotomist Technician, 1997 - 2007
Marshfield Clinic Merrill, WI,

Worked closely with laboratory manager and other supervisory staff to meet departmental goals.

· collect blood samples from patients

  • Practice proper patient identification, especially when working on hospital floors
  • Label vials with patient names and dates
  • Decipher the best method for drawing blood depending on the specific patient
  • Transport all specimen samples to a nearby laboratory
  • Centrifuge blood samples, depending on if this is allowed in the state you are working in
  • Expect to work with a large number of patients varying in age and health status
  • Be friendly, courteous and sympathetic when it comes to working with patients
  • Keep your phlebotomy cart or station well-organized at all times
  • Practice infection control standards at all times when working with patients and equipment
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Education and Training
Phlebotomy Certificate : Phlebotomy, Expected in 04/1989
Wooster Business College - Cleveland, OH,
Status -
  • Completed coursework in College Prep and Business Administration
  • 3.0 GPA
Activities and Honors
  • Participated in community Outreach for MFS Baptist Church
  • Participates in community Outreach for Job Corp students
  • Volunteer for the Men’s Minority Health Fair 2008-2011, 2013-2014

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Resume Overview

School Attended

  • Wooster Business College

Job Titles Held:

  • Outreach Supervisor
  • Team Leader
  • Triage Coordinator
  • Phlebotomist Technician


  • Phlebotomy Certificate

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