Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Core Qualifications
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Achievements
Professional Experience
12/2014 to PresentOutreach Program SpecialistColumbia University | New York, NY,
Provide intensive services to our local veterans that meet the state and federal criteria for a Veteran Specialist.
Focusing on veteran's who struggle with economical or educational disadvantages.
Each veteran is carefully assessed in order to understand them better and offer specific programs and services to meet their needs.
Program development involving veteran friendly staff instructing veteran on Labor Market Information while also conducting outreach within the community via: VA Medical Centers, Homeless Shelters, Civic Centers, Military Installations, Veteran Organizations and State Vocational Rehab Centers.
Comprehensive assessment of education, skills, work history and abilities to 20+ veterans' a week.
In-depth interviewing and evaluation (SOLER) to identify significant employment barriers and necessary employment goals.
Utilizing available workshops that may include development of learning and communication skills, interviewing skills and personal maintenance skills, and professional conduct to prepare individuals for career goals.
Group and individual career coaching for available veteran's as Claireob development.
Development of an individual employment plan (IEP) that identifies employment goals, obClaireectives and any appropriate services that will enable them to meet their employment goals.
05/2014 to 08/2014ESL InstructorMorgan Community College | Fort Morgan, CO,
Extensive Knowledge in teaching ESL with numerous non-English speakers in English fundamentals, basic grammar skills, English literature, and complex terms.
Class curriculum consisted of basic reading and writing on an elementary for middle-eastern students on summer visas.
Introduced international students to Intensive English with a focus on reading and grammar.
Created free writing blocks for students learn to focus ideas.
Practice sentence structure with grammar and conversation from low levels to advanced levels.
Reading log exposed students to practice reading and writing skills.
08/2013 to 05/2014Customer Services Sales AssociateVerizon Wireless | City, STATE,
Maximizing opportunities for all my customers; saving them money, time and giving a world class customer service experience every time.
Attributed to monthly goals of success measured by profit and commission intake.
Maintaining friendly relationship with customers through addressing needs while educating them the performance of their devices.
Effectively communicated to customer's current offers, updates, and features on new devices.
Create, design and implement sound customer service strategies and advertising tools to acquire new customers.
Collaborate in team environment to manage and properly train staff with corporate customer service policy.
Developed a clientele via social media outreach, advertising and repeat customer base.
05/2009 to 07/2013ESL Instructor SeoulJLS-JEONG SANG LANGUAGE INSTITUTE | , , South Korea
Native English Instructor for the Seoul Public School System working in different schools focused on reading, speaking and writing.
Speaking, writing, and reading involved 1-on-1 task oriented activities with students reflecting partner's usage of topic.
Students ranged from kindergarten classes and adult classes which required specific lesson planning and curriculum development per class.
Taught Korean Students English from a basic speaking (alphabet-introductory phrases) to specific learned techniques.
Consistently improved students with target confidence, perception, vocabulary, pronunciation practice and grammar.
Demonstrated ability to work with the students in the International Student Programs; TOFEL and SAT Exams.
2012) Attended monthly workshops to collaborate with teachers by peer teaching with best practices and management techniques.
Education and Training
Expected in March 2015Certified Workforce development Professional (Tier 1) from the Department of Economic Opportunity - State of Florida Workforce | National Veterans Training Institute, , GPA:
Expected in November 2015Facilitating Veteran's Employment; Claireune 2015 and Intensive Services; Claireuly 2015
Advanced Intensive Services Training | , , GPA:
Expected in 2008Bachelor of science | Health Sciences and health related fieldsThe University of Toledo, , GPA: GPA: 2.9 Health Sciences and health related fields GPA: 2.9
Expected in 2002High School Diploma | Ayersville High School, , OhioGPA:
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School Attended
National Veterans Training Institute
The University of Toledo
Ayersville High School
Job Titles Held:
Outreach Program Specialist
ESL Instructor
Customer Services Sales Associate
ESL Instructor Seoul
Degrees
Certified Workforce development Professional (Tier 1) from the Department of Economic Opportunity - State of Florida Workforce
Facilitating Veteran's Employment; Claireune 2015 and Intensive Services; Claireuly 2015
Advanced Intensive Services Training
