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Outreach Education Coordinator Resume Example

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OUTREACH EDUCATION COORDINATOR
Professional Summary

Experienced production leader knowledgeable about Title VII Civil Rights laws and EEOC Agency regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Develops strategies, provides training and sets goals . Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Accomplishments

Awarded 2019 EEOC'S Chair's Award for Performance.

Skills
  • Team management
  • Relationship development
  • Supervision
  • Project organization
  • Operational improvement
  • Organization
  • Communications
Work History
Outreach Education Coordinator, 10/2018 to Current
Americorps – Littleton , CO
  • Provided training and technical assistance, outreach and education programs to assist federal employers, federal employees and stakeholder groups.
  • Facilitated development of program structure within classrooms to formulate and implement goals.
  • Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
  • Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
  • Maintained program files, records, databases and websites to gather research and prepare and submit reports.
  • Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
  • Developed partnerships with significant partners, businesses and organizations to build awareness, increase support and share resources.
  • Wrote EEO training manuals for employees and manager positions according to strict Management Directives guidelines and protocols.
  • Created and implemented new training initiatives such as online modules and online programs, assuring continuous training to employees to promote long-term excellence.
Outreach Education Coordinator, 10/2014 to 10/2018
Americorps – Loudonville , NY
  • Provided fee-based training and technical assistance programs.
  • Worked with employers for compliance with equal opportunity laws, identified violations and implemented corrective action.
  • Collaborated with various agencies and workplaces to extend workplace understanding and enhance compliance.
  • Monitored overhead, prepared budgets and directed spending and resources to support outreach program fiscal efficiency.
  • Represented outreach program at meetings and conferences to serve as subject matter expert for array of Civil Rights laws.
  • Developed partnerships with significant partners, businesses and organizations to build awareness..
  • Drove operational improvements which resulted in savings and improved profit margins for TAPS.
  • Promoted agency's mission and SEP by aligning consistent messaging across all digital outlets.
  • Analyzed and reported social media and online marketing campaign results.
  • Monitored online presences to engage with users and strengthen partnership relationships.
  • Wrote training contracts for company's.
Enforcement Supervisor, 07/2010 to 10/2014
Laz Parking – Manhattan , NY
  • Responsible for direction of a team of employees who investigate and resolve cases.
  • Managed the workload of a staff of investigators and clerical employees.
  • Supervised and evaluated the performance of a staff of investigators and clerical employees.
  • Monitored all enforcement and case development and educational/outreach activities in order to meet agency goals.
  • Trained employees in investigative skills and techniques including analysis, interviewing, fact-finding, on site inspections and negotiations.
  • Reviewed work products of team members to ensure that quality standards were met.
  • Responded to correspondence and inquiries from internal and external stakeholders.
  • Performed audits and deep document reviews to verify compliance with applicable laws.
EEOC Investigator, 09/1999 to 07/2010
U.S. Equal Employment Opportunity Commission – City , STATE
  • Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
  • Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
  • Conducted thorough face-to-face interviews with employers, witness, management and harassers and documented all investigative findings.
  • Drafted and executed subpoenas.
  • Researched cases and led investigations to determine appropriate course of proceedings.
  • Carefully documented statements, observations and evidentiary materials.
  • Accurately investigated cases while preparing, submitting and aiding prosecution.
  • Pursued leads, complaints and referrals to determine occurrence of discriminatory activities.
  • Kept current on all agency and policies, rules, regulations and statutes.
  • Documented findings and prepared detailed reports.
Education
Associate of Applied Science: Political ScienceWayne County Community College District - City, State
Bachelor of ScienceUniversity of Michigan - Dearborn - City, State
Master of Science: Masters of Law, Expected in 2021
American Public University System - City, State
Executive Education: High Impact LeadershipBerkeley University of California - City
  • Professional development completed:

Topic 1 | The Art of Leadership Presence

Thefouruniversalcommunicationprinciples Thepowerofpresenceineffectiveleadership Thetenactivecommunicationskills

Topic 2 | Motivating, Inspiring and Reaching Out to Others

• Activecommunicatingusingvoice,body,imagination,and energy •Theaterasheightenedcommunication
• Thinkingonyourfeet:theskillofspontaneity

Topic 3 | The Leader as Communication

• Thepowerofdialogue
• Buildingmeaningfulrelationshipsintheworkplace
• Dialogueandcourageousconversations
• Theartofgivingandreceivingconstructivefeedback
• Creatingacommunityofexcellencethroughcommunication •Leadershipstoriesandexercises

Topic 4 | The Leader as Coach

• Theprimaryskillsofthecoach
• Masteringthetoolsofthecoach
• Thethreetypesoflistening
• Theartofcuriousquestioning
• Listeningskillsandaskingtherightquestions •Playbackandempathyandcoachingtools

No Degree: The Leadership AdvantageDale Carnegie Training of Central Florida - City, State
  • Professional development completed: This program opens your eyes to the foundations of leadership. Then, you will apply what you learn to expand beyond your comfort zone, exhibit strategic and tactical leadership abilities, and improve processes that can immediately create gain for your organization.
No Degree: Leadership Training For ResultsDale Carnegie Training of Central Florida - City, State
  • Professional development completed: To be a successful leader in today's workplace you must bring the right set of skills and attitudes to engage, retain, and achieve results through your team. Leadership Training for Results: Unleash Talent in Others teaches you this skillset.
No Degree: Critical Thinking:Tools For Effective ActionDale Carnegie Training of Central Florida - City, State
  • Professional development completed: This three-hour workshop provides tools for fostering innovation in a practical and logical way. You'll learn the phases of generating and evaluating ideas and solve problems using rational decision making techniques
No Degree: Secrets of MotivationDale Carnegie Training of Central Florida - City, State
  • Professional development completed: The key to achieving high productivity in employees is motivation! The insights in this online course enable engagement-focused leaders to unlock the potential in their team members. Learn the secret sauce for building relationships, encouraging commitment, and harnessing innovation.
No Degree: Lean Leadership, Lean Culture And ChangeDale Carnegie Training of Central Florida - City, State
  • Professional development completed: 1.The redesign of processes, systems and structure to create the foundation that enables teams to engage in continuous improvement. 2. The essential habits of teams and team leaders engaged in problem-solving and continuous improvement.
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Resume Overview

School Attended

  • Wayne County Community College District
  • University of Michigan - Dearborn
  • American Public University System
  • Berkeley University of California
  • Dale Carnegie Training of Central Florida

Job Titles Held:

  • Outreach Education Coordinator
  • Enforcement Supervisor
  • EEOC Investigator

Degrees

  • Associate of Applied Science : Political Science
    Bachelor of Science
    Master of Science : Masters of Law , Expected in 2021
    Executive Education : High Impact Leadership
    No Degree : The Leadership Advantage
    No Degree : Leadership Training For Results
    No Degree : Critical Thinking:Tools For Effective Action
    No Degree : Secrets of Motivation
    No Degree : Lean Leadership, Lean Culture And Change

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