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Outreach Community Service Director Resume Example

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OUTREACH COMMUNITY SERVICE DIRECTOR
Professional Summary

Coordinated community service programs to meet patient needs. Knowledgeable about organizing referrals, offering direct support and orchestrating effective outreach. Skilled at cultivating strong partnerships to advance organizational objectives. Intelligent Social Services Director with budget monitoring and program oversight expertise. Enthusiastic professional with more than 15 years of working in community to provide information regarding available programs. Client-focused Social Services Director with background in managing social work programs and highly educated in laws relating to welfare and crisis intervention. Determined employee with 15 years experience leading highly effective and talented teams. Maintains composure, diplomacy and efficiency in all situations. Enthusiastic Outreach Community Service Director eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Personal Relations, profit building and training in Marketing. Motivated to learn, grow and excel in Marketing. Multi-talented Community Service Director consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Client needs assessments
  • Written and verbal communication
  • Data Analysis
  • Interviewing skills
  • Process improvement
  • Communications
  • Budgets
  • Supervision
  • First Aid/CPR
  • Onsite facility tours
  • Customer service
  • Program development
  • Organization
  • Project organization
  • Problem resolution
  • Team management
  • Team building
  • Relationship development
Work History
Outreach Community Service Director, 02/2020 to Current
Dequincy Memorial Hospital – DeQuincy, LA
  • Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Referred families to shelters, legal resources and educational programs.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Spoke with community organizations to boost outreach and highlight programs successes.
  • Optimized operational systems to maintain effective budgets and accurate documentation for permanent records.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Handled numerous calls per day to address customer inquiries and concerns.
  • Transported Brochures and Bussiness cards to customer locations weekly.
  • Monitored social media and online sources for industry trends.
  • Drove operational improvements which resulted in savings and improved profit margins.
Facility Design and Decorator, 01/2017 to Current
Dequincy Memorial Hospital – DeQuincy, LA
  • Incorporated design changes based on feedback from project teams.
  • Helped company advance industry standing by creating innovative concept designs.
  • Developed schematics showcasing design layout, individual components and production procedures.
  • Led aesthetic vision and creation of new fashion products.
  • Developed seasonal merchandise assortment to improve category depth and breadth.
  • Sketched artistic and fresh designs for consideration.
  • Supervised design staff through product creation and release.
  • Developed seasonal and brand style guides to promote a more welcoming feel to DeQuincy Memorial Hospital.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed team communications and information for Marketing meetings.
  • Increased customer satisfaction by resolving the tacky outdated and cleanliness issues.
  • Monitored social media and online sources for industry trends, also showed how adding art to a hospital has improved staff and patient care.
Mental Health Technician/Van Driver, 01/2016 to Current
Dequincy Memorial Hospital – DeQuincy, LA
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Accompanied new patients to unit and recorded vital signs to establish baseline record upon facility arrival.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
  • Attended therapeutic educational group meetings and supported patients with guidance from RN or LCSW medical professional.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Treated clients and families with respect and dignity.
  • Charted on each patient daily.
  • Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Counseled and mentored clients on substance use and life choices.
  • Took and monitored vital signs, administered medications and managed patient behavior.
Owner/Operator, 05/2001 to 04/2013
Xanadu Hair Salon – DeQuincy, LA
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across salon operations.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Created and monitored Xanadu's promotional approaches to increase sales and profit levels 100%.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and Product sales.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Discovered areas of improvement by generating monthly operational and sales reports.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Managed 6 employees by supervising daily tasks.
  • Trained and motivated 6 employees to perform daily business functions, including personal relations with co-workers and clients,keeping each station clean and practicing a good healthy rapport with co-workers and clients..
  • Consulted with customers to assess needs and propose optimal safe hair care solutions.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Monitored product market conditions to set accurate product pricing and take advantage of emerging trends.
  • Aligned branding initiatives and sales strategies with client goals.
  • Remained up-to-date on current hair cut and syle trends and attended over 5 tradeshows per year to view and purchase newest and hottest hair care products for resale.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Applied human resources expertise to optimize hiring, training and performance.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
  • Maintained up-to-date administrative records to monitor operational conditions.
Education
High School DiplomaDequincy High School - Dequincy, LA
NursingLamar University - Beaumont, TX
Hair Design, 01/2001
Stage One - The Hair School - Lake Charles, LA
Additional Information

I have exceptional public relation skills and work very well with others. I would be a dedicated employee and hopefully be an asset to the workplace.

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Resume Overview

Companies Worked For:

  • Dequincy Memorial Hospital
  • Xanadu Hair Salon

School Attended

  • Dequincy High School
  • Lamar University
  • Stage One - The Hair School

Job Titles Held:

  • Outreach Community Service Director
  • Facility Design and Decorator
  • Mental Health Technician/Van Driver
  • Owner/Operator

Degrees

  • High School Diploma
    Nursing
    Hair Design , 01/2001

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