outreach care specialist ii resume example with 12+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Compassionate Community Health Care Worker with seven years of experience in a fast-paced critical positions. Committed to helping community members improve wellness through hands-on support and education. Exceptional communication and planning abilities with an organizational and well detailed nature. Positive, upbeat and friendly with excellent relationship-building and conflict resolution skills.

  • Public outreach
  • Reasoning ability
  • Community-based resources
  • Bilingual in Spanish (oral/written)
  • Good listening skills
  • Excellent Teamwork
  • Flexible & Adaptable
  • Planning and Coordination
  • Self-motivated professional
  • Positive interpersonal, oral, and written communication skills
  • MS Office proficient
Work History
09/2014 to Current Outreach Care Specialist II Anthem, Inc. | East Hartford, CT,
  • Taught appropriate parenting behaviors to individuals or families.
  • Developed and implemented mental health training classes in order to educate team and community members/residents.
  • Helped vulnerable individuals navigate complex healthcare systems.
  • Developed positive rapport with residents, community members, coworkers and all stake holders
  • Contact clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Wrote and distributed in both English and Spanish informational materials on chronic diseases, infant mortality, substance abuse and other community health concerns.
  • Maintained outstanding attendance, proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked closely with Health Plan liaison's to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Conducted research, gathered information from multiple sources and presented results.
  • Excellent interpersonal skills with compassionate heart in order to achieve maximum results.
  • Manage and coordinate caseload of 45 members while providing assistance with individual care plans
08/2013 to 08/2014 Special Education Assistant School District Of Ashland | Ashland, WI,
  • Documented student behaviors, interventions and outcomes to assist lead teacher to address pertinent issues.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Aided elementary school special education teachers in reinforcing efforts for children with various learning and behavioral needs.
  • Built trust and rapport with students through positive reinforcement and strong communication skills.
  • Gave one-on-one attention to students, while maintaining overall focus on entire group.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Communicated with students, teachers, staff and parents to main effective relationships for student and program growth.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
  • Played essential role in delivering individualized services and supporting instruction.
  • Built and maintained effective communication and relationships with students, teachers, support staff and parents.
  • Helped special education teachers determine specific needs for individuals with exceptional needs.
  • Translated in Spanish during parent conferences and meetings.
  • Aided special education teachers in delivering important services for individuals with exceptionalities.
  • Worked cooperatively with students of various culturally diverse backgrounds and learning styles.
08/2008 to 04/2013 Community Facilitator Developmental Services Of Dickson County | Dickson, TN,
  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
  • Helped students develop organizational, time management and study skills.
  • Counseled students regarding educational issues such as course and program selection, class scheduling and registration and career planning.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Collaborated with parents, school faculty and social workers to address problems and grow student success.
  • Assisted people with Autism evolve personally and mentally by establishing goals for their needs
  • Collaborated with USC Children's Hospital Health Specialist, Jay Nolan Coordinators and L.A.
    Unified School District to develop specific needs of individuals with developmental disabilities
    at home and in community
Expected in 06/2016 to to Bachelor of Science | Rehabilitation Services California State University - Los Angeles, Los Angeles, CA GPA:
Expected in 06/2013 to to Associate of Arts | Behavioral And Social Sciences Pasadena City College, Pasadena, CA GPA:

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Resume Overview

School Attended

  • California State University - Los Angeles
  • Pasadena City College

Job Titles Held:

  • Outreach Care Specialist II
  • Special Education Assistant
  • Community Facilitator


  • Bachelor of Science
  • Associate of Arts

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