Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Dedicated Mental Health Counselor offering years of experience delivering holistic patient-centered healthcare. Talented in leveraging proven methods to provide quality care.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
11/2020 to Current
Outpatient Therapist Beacon Light Behavioral Health System Surveyor, PA,
  • Identified client needs and treatment goals and created treatment plans.
  • Checked treatment notes to maintain compliance with HIPAA regulations.
  • Conducted individual and couples therapy with clients weekly.
  • Built therapeutic relationships through compassionate approach.
  • Provided wide variety of individual, group and familial counseling intervention strategies using holistic methodologies to assist patients.
  • Coordinated with PCP and health care officials to interest students in mental health field, resulting in valuable student participation.
  • Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
  • Administered psychotropic drugs and other medications, adhering to medication schedules and making adjustments commensurate with patients' condition and response.
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
05/2018 to 10/2020
Residence Director of Residential Engagement Westfield State University City, STATE,
  • Develop a highly competent and committed building staff team through training, supervising, mentoring and evaluating staff members.
  • Conduct weekly building staff meetings and at least bi-weekly individual supervision meetings.
  • Develop positive, professional and effective working relationships with all members of the Residential Life/Engagement staff team.
  • Supervise 9-19 undergraduate resident/apartment assistants (RA/AAs), 1 senior resident assistant) and 1 student office assistant in college residence halls and/or on-campus apartments.
  • Work to implement goals and priorities as outlined in the departmental strategic plan, including student learning and development, as well as operations components in assigned residence halls.
  • Recruit, select, and train resident/apartment assistants and senior resident assistant.
  • Provide leadership to staff in setting goals for the year; monitor work performance for accuracy and completeness in accordance with department and college goals and objectives; ensure staff compliance with established Residential Life policies and procedures.
  • Conduct staff performance evaluations on a regular basis and during the yearly departmental evaluation process.
  • Select, supervise, train, and evaluate student office assistant(s).
  • Develop and implement in-staff training and development programs for RA/AAs in conjunction with the Assistant Director for Staff & Programs.
  • Chair/co-chair and serve on department and divisional committees.
  • Provide leadership for the day-to-day operation of one or more Residential Learning Communities, First Year Residential Experience, and/or Upper Years’ experience; assist with large-scale educational and community-based initiatives.
  • Serve as personal counseling resource for staff and students in support of roommate conflicts, personal crises, and other concerns.
  • Work in collaboration with the Case Manager to support and follow up with students of concerns.
04/2017 to 05/2018
Residence Director, Judicial Conduct Officer, Instructor American International College City, STATE,
  • Coordinates building opening and closing procedures, as well as manages building rosters.
  • Oversees room changes in coordination with other Residence Life professionals and manages the collection of Room Condition Reports and other appropriate building paperwork.
  • Supervises the Residence Hall Staff and Council.
  • Provide leadership for the development of programs, strategies and activities that encourage and foster innovation in the support of student success and retention.
  • Conduct regular analysis of, and make recommendations regarding, effective methods of service delivery and workflow in the CSSE to better support student success and retention.
  • Enhance collaboration of offices and program delivery to expand outreach and access to all students.
  • Participate with directors in regular planning and evidence-based evaluation of programs and services.
  • Supervise budget activities of direct report units to ensure appropriate use of funds and adherence to institutional and state policies, and guide directors in budget building processes.
  • Provide leadership for the execution and administration of department assessment efforts including student focus groups, staff focus groups, and internal and national benchmark surveys.
  • Organized, Facilitated and taught 5 courses ( My Choices) to limit conduct in behavior, alcohol and drug related offenses.
  • Reduced conduct in three months by 2%.
Education and Training
Expected in 05/2020
Master of Arts: Human Services, Counseling and Life Coaching
Liberty University - Lynchburg, VA,
Expected in 05/2017
Bachelor of Arts: Public Relations
Westfield State University - Westfield, MA

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School Attended

  • Liberty University
  • Westfield State University

Job Titles Held:

  • Outpatient Therapist
  • Residence Director of Residential Engagement
  • Residence Director, Judicial Conduct Officer, Instructor


  • Master of Arts
  • Bachelor of Arts

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