Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

- Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.

- Detail-oriented Medical Receptionist with multiple years background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.

- resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.

- Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information.

- Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

- Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

  • Medical records review
  • Infection prevention protocols
  • Working collaboratively
  • Teambuilding
  • Microsoft Office
  • Reliable and trustworthy
  • First Aid/CPR
  • Communication
  • Data management
  • People skills
  • Computer skills
  • MS Office
  • Clerical
  • Active listening
  • Relationship building
09/2021 to Current
Outpatient Clinician Behavior Health Network Greenfield, MA,
  • Pulled patient files and verified insurance before patient's appointment.
  • Coordinated care for patients, oversaw admission processes and managed patient flows.
  • Collected patient data and documented records of health condition, hospitalizations, and lifestyle patterns.
  • Performed comprehensive patient assessments and interviewed patients to compile medical histories.
  • Passionately focused on providing care and assistance to patients during times of illness or injury.
  • Attended educational workshops and classes to increase professional knowledge and expertise.
  • Mentored new hires, including explaining hospital policies, procedures and practices.
  • Educated patients and caregivers on discharge instructions to sustain patient health and drive recovery objectives post-discharge.
  • Monitored patients and documented progress, medications administered and therapies.
  • Provided daily, structured routines for senior patients to reduce stress and anxiety.
  • Maintained updated knowledge of coding requirements, which included continuing education and certification renewal.
  • Communicated with healthcare personnel, including practitioners to promote accuracy.
01/2021 to 09/2021
Medical Receptionist Care New England Health System Pawtucket, RI,
  • Entered insurance, demographics and health history into patient database.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Informed patients of financial responsibilities prior to rendering services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Gathered, transcribed and typed medical information into charts.
  • Compiled physical and digital documents, charts and reports.
  • Followed infection control procedures to protect patients and staff in waiting area.
01/2020 to 12/2020
Elementary School Teacher Falcon School District 49 Peyton, CO,
  • Created safe, nurturing environment of trust and respect.
  • Maintained safe, clean, and organized classroom environment.
  • Attended in-service training and professional development courses to stay on top of policy and education changes.
  • Involved parents in student education by cultivating strong relationships.
  • Taught students subject-specific material, learning strategies and social skills.
  • Encouraged creativity by giving students choices in learning topics and methods.
  • Arranged field trips as tool to provide students with real-world experiences.
  • Implemented multiple methods to improve student educational success.
  • Administered tests and assessed results to evaluate student understanding of material.
  • Improved delivery of instruction by analyzing and distilling test data to identify opportunities for intervention and enrichment.
Education and Training
Expected in 01/2005
Associate Degree : Early Childhood Education
Reading Area Community College - Reading, PA
Expected in 01/2004
Medical Office Professional Certificate: Medical Office
Harrison Career Institute - Allentown - Reading, PA,

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School Attended

  • Reading Area Community College
  • Harrison Career Institute - Allentown

Job Titles Held:

  • Outpatient Clinician
  • Medical Receptionist
  • Elementary School Teacher


  • Associate Degree
  • Medical Office Professional Certificate

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