, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Meticulous and systematic Warehouse Manager comfortable handling orders and coordinating distribution for more than 2-3 million pieces in weekly with team of 90-350 employees. Competent managing warehouse operations, organizing workflows and maximizing quality at all levels. Skilled at monitoring work quality and production levels to keep operations orderly, efficient and policy-compliant. History of enhancing storage and logistics operations to keep facility responsive to changing demands. Knowledgeable about OSAH and DOT compliance.
Skills
Administrative
Backup
Coaching
Conflict resolution
Customer Service
Electronics
Faxing
Filing
Functional
Inventory management
Inventory
Leadership
Logistics
Materials
Meetings
Excel
Mail
Microsoft Word
Next
Organizing
Organizational skills
Personnel
Policies
Processes
Receiving
Safety
Shipping
Answering Phones
Phone
Area management
Staff training
Resource Allocation
Employee scheduling
Team building and motivation
Systems and automation applications
Project planning
Organization
Process improvement strategies
Solutions development
Multi-unit operations management
Multidisciplinary collaboration
Systems implementation
Performance reporting
Workforce training
Policies and procedures implementation
Cost reduction and containment
Incidents management
Microsoft Office expertise
Oracle database management
Technology
Continuous improvements
Organizational Management
Troubleshooting and problem solving
Quality assurance and control
High-pressure environments
Project management abilities
Warehouse operations
Microsoft Office Suite expert
DBMS
Staff retention
Quality processes
Excellent researching skills
Data collection
Working collaboratively
Time management
Analytical
Experience
05/2021 to CurrentOutbound Operations Manager IIArthur J Gallagher & Co. | Walnut Creek, CA,
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Coached staff on strategies to enhance performance and improve safety mechanisms.
Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
Coordinated work of 90 employees by offering clear direction and motivational leadership.
Coordinated work schedules and distributed tasks to 90 employees in four department.
Oversaw workforce schedules and allocated resources in collaboration with operations team in order to achieve project goals.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
08/2020 to 05/2021Quality Operations Manager IIHyatt | San Antonio, TX,
Established procedures and quality standards.
Reviewed current standards and policies.
Identified deviations in finished products from quality standards, isolating causes within production process and devising solutions to increase consistency.
Kept records of quality reports and statistical reviews.
Trained and developed employees in effort to contribute to overall professional growth.
Oversaw 20 team members responsible for inspecting all completed Owned products.
Adhered to company audit rules during inventory counts with 100% accuracy.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated leadership by making improvements to work processes and helping to train others.
Motivated and encouraged team members to communicate more openly and constructively with each other.
09/2019 to 08/2020Inbound Operations Manager IFlex | Austin, TX,
Delegated work to staff, setting priorities and goals.
Treated associates with fairness and respect, providing recognition of accomplishments.
Planned and optimized warehouse work processes to improve fulfillment system efficiency.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Coached staff on strategies to enhance performance and improve customer relations.
Coordinated work of 90-250 employees by offering clear direction and motivational leadership.
Coordinated work schedules and distributed tasks to 90-250 employees in 4 department types.
Assisted Operations and Senior Operations mangers in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
Supervised 6 Process Assistants completing efficient daily operational and safety task.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
05/2019 to 09/2019Manager Resource Manager ISalvation Army Usa | Ann Arbor, MI,
Created and enforced policies and procedures for entire logistics team.
Managed day-to-day shipping and receiving, typically overseeing more than 50,000-250,000 packages in 24-hour period.
Analyzed operational performance and implemented plans to attain organizational and financial goals.
Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
Directed investigations to verify and resolve customer or shipper complaints.
Facilitated 15% reduction in empty miles on account collaborating with operators to improve number of unloaded miles.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
08/2017 to 05/2019Hub SupervisorDepartment Of Health And Human Services | Fenton, MI,
Management of department resources to ensure maximum output, accuracy, and efficiency at all times.
Meet or exceed all established standards for accuracy and productivity.
Ensure that all department and/or corporate policies and procedures are communicated, understood, and adhered to.
Establish and promote a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels.
Implement employee personal development plans as required to ensure the continuing professional growth of department personnel.
Ensure that all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development.
Establish and maintain an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes.
Function as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner.
Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate, and OSHA requirements.
Directed all logistics functions and decisions, including Load and Unload Task.
Maintained workplace safety by involving employees in order to maximize engagement and team morale.
Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
Oversaw scheduling for day-to-day activities of 30 transportation employees.
03/2017 to 03/2019National Vice PresidentAmazon.Com, Inc. | Naperville, IL,
Recruited and individuals demonstrating passion, dedication and added value to team.
Managed communication and deepened relationships between different parties.
Wrote detailed reports explaining policy actions and impacts.
Facilitated local as well as national membership meetings.
Coordinated disciplinary hearings .
Lead membership/territory growth.
04/2017 to 07/2017Receiving ClerkSwift Refrigerated | Mobile, AL,
Scan incoming/outgoing packages Load and unload packages 50lbs+ Product Placement Answering Phones Customer Service Filing package handler | fedex.
Reviewed work orders to check correctness of deliveries.
Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Organized storage areas to maximize movement and minimize labor.
Investigated inventory discrepancies to maintain recordkeeping validity.
Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Checked accuracy of cargo manifests against purchase orders, identifying errors before invoices entered Oracle system.
Input weights, charges, discrepancies and other data in Oracle.
Operated lift and hand trucks to transfer materials to and from target areas.
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Utilized Oracle to organize and maintain shipment records, including quantity, value and location data.
02/2015 to 11/2015Test OperatorTeligent Ems | City, STATE,
Soldered components onto boards, reworked arrangements and installed wiring.
Used multimeters, oscilloscopes and other hand tools to test and evaluate components.
Inspected and tested completed systems for performance and conformance with specifications.
Installed, repaired and programmed programmable logic controllers and variable speed drives.
Calibrated pneumatic assemblies to meet operational tolerances.
07/2014 to 02/2015Support StaffMacy’s | City, STATE,
Accurately maintained daily shipping and receiving Order fulfillment Stocked and rotated products regularly.
Maintained positive working relationship with fellow staff and management.
Assisted organizational efforts by filing, entering data and answering phones.
04/2014 to 07/2014Operations SpecialistGeneral Dynamics | City, STATE,
Followed Occupational Safety and Health Administration (OSHA) regulations to promote safe work environment.
Set up and operated production equipment according to daily work orders and safety procedures.
Inspected each completed fabrication project to verify adherence to blueprint and procedural specifications.
Verified product quality by checking products for accuracy and completing necessary adjustments.
08/2009 to 02/2011Warehouse Team MemberL & T Building LLC | City, STATE,
Manage supplies for team Loading and unloading Hardware store pickups Manage inventory Ensure a safe and sanitary environment for employees and customers Customer service via phone and in person Assist the building contractors.
Packed and labeled merchandise to prepare for loading and shipment to customers.
Loaded and unloaded shipments and moved products to assigned warehouse locations manually or used forklift or pallet jack and focused on easy retrievability for customer orders.
Established and maintained good relations with customers and vendors.
04/2009 to 07/2009Legal AssistantDefender’s Office | City, STATE,
Customer service via phone and in person General administrative duties (filing, faxing, mail sort) Schedule management Meeting preparation and organization assistance Leadership.
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
Handled all telephone calls, meeting plans and conference organization requirements.
Filed pleadings and paperwork with court clerk to meet strict deadlines.
Education and Training
Expected in 2017Bachelor of Science | African-American Studies, Business AdministrationFlorida A&M University, , GPA:
Expected in 2009 | Health SciencesTallahassee Community College, , GPA:
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