Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Meticulous and systematic Warehouse Manager comfortable handling orders and coordinating distribution for more than 2-3 million pieces in weekly with team of 90-350 employees. Competent managing warehouse operations, organizing workflows and maximizing quality at all levels. Skilled at monitoring work quality and production levels to keep operations orderly, efficient and policy-compliant. History of enhancing storage and logistics operations to keep facility responsive to changing demands. Knowledgeable about OSAH and DOT compliance.

  • Administrative
  • Backup
  • Coaching
  • Conflict resolution
  • Customer Service
  • Electronics
  • Faxing
  • Filing
  • Functional
  • Inventory management
  • Inventory
  • Leadership
  • Logistics
  • Materials
  • Meetings
  • Excel
  • Mail
  • Microsoft Word
  • Next
  • Organizing
  • Organizational skills
  • Personnel
  • Policies
  • Processes
  • Receiving
  • Safety
  • Shipping
  • Answering Phones
  • Phone
  • Area management
  • Staff training
  • Resource Allocation
  • Employee scheduling
  • Team building and motivation
  • Systems and automation applications
  • Project planning
  • Organization
  • Process improvement strategies
  • Solutions development
  • Multi-unit operations management
  • Multidisciplinary collaboration
  • Systems implementation
  • Performance reporting
  • Workforce training
  • Policies and procedures implementation
  • Cost reduction and containment
  • Incidents management
  • Microsoft Office expertise
  • Oracle database management
  • Technology
  • Continuous improvements
  • Organizational Management
  • Troubleshooting and problem solving
  • Quality assurance and control
  • High-pressure environments
  • Project management abilities
  • Warehouse operations
  • Microsoft Office Suite expert
  • DBMS
  • Staff retention
  • Quality processes
  • Excellent researching skills
  • Data collection
  • Working collaboratively
  • Time management
  • Analytical
05/2021 to Current Outbound Operations Manager II Arthur J Gallagher & Co. | Walnut Creek, CA,
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coached staff on strategies to enhance performance and improve safety mechanisms.
  • Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Coordinated work of 90 employees by offering clear direction and motivational leadership.
  • Coordinated work schedules and distributed tasks to 90 employees in four department.
  • Oversaw workforce schedules and allocated resources in collaboration with operations team in order to achieve project goals.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
08/2020 to 05/2021 Quality Operations Manager II Hyatt | San Antonio, TX,
  • Established procedures and quality standards.
  • Reviewed current standards and policies.
  • Identified deviations in finished products from quality standards, isolating causes within production process and devising solutions to increase consistency.
  • Kept records of quality reports and statistical reviews.
  • Trained and developed employees in effort to contribute to overall professional growth.
  • Oversaw 20 team members responsible for inspecting all completed Owned products.
  • Adhered to company audit rules during inventory counts with 100% accuracy.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
09/2019 to 08/2020 Inbound Operations Manager I Flex | Austin, TX,
  • Delegated work to staff, setting priorities and goals.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Coordinated work of 90-250 employees by offering clear direction and motivational leadership.
  • Coordinated work schedules and distributed tasks to 90-250 employees in 4 department types.
  • Assisted Operations and Senior Operations mangers in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
  • Supervised 6 Process Assistants completing efficient daily operational and safety task.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
05/2019 to 09/2019 Manager Resource Manager I Salvation Army Usa | Ann Arbor, MI,
  • Created and enforced policies and procedures for entire logistics team.
  • Managed day-to-day shipping and receiving, typically overseeing more than 50,000-250,000 packages in 24-hour period.
  • Analyzed operational performance and implemented plans to attain organizational and financial goals.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Facilitated 15% reduction in empty miles on account collaborating with operators to improve number of unloaded miles.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
08/2017 to 05/2019 Hub Supervisor Department Of Health And Human Services | Fenton, MI,
  • Management of department resources to ensure maximum output, accuracy, and efficiency at all times.
  • Meet or exceed all established standards for accuracy and productivity.
  • Ensure that all department and/or corporate policies and procedures are communicated, understood, and adhered to.
  • Establish and promote a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels.
  • Implement employee personal development plans as required to ensure the continuing professional growth of department personnel.
  • Ensure that all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development.
  • Establish and maintain an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes.
  • Function as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner.
  • Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate, and OSHA requirements.
  • Directed all logistics functions and decisions, including Load and Unload Task.
  • Maintained workplace safety by involving employees in order to maximize engagement and team morale.
  • Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
  • Oversaw scheduling for day-to-day activities of 30 transportation employees.
03/2017 to 03/2019 National Vice President Amazon.Com, Inc. | Naperville, IL,
  • Recruited and individuals demonstrating passion, dedication and added value to team.
  • Managed communication and deepened relationships between different parties.
  • Wrote detailed reports explaining policy actions and impacts.
  • Facilitated local as well as national membership meetings.
  • Coordinated disciplinary hearings .
  • Lead membership/territory growth.
04/2017 to 07/2017 Receiving Clerk Swift Refrigerated | Mobile, AL,
  • Scan incoming/outgoing packages Load and unload packages 50lbs+ Product Placement Answering Phones Customer Service Filing package handler | fedex.
  • Reviewed work orders to check correctness of deliveries.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Organized storage areas to maximize movement and minimize labor.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Checked accuracy of cargo manifests against purchase orders, identifying errors before invoices entered Oracle system.
  • Input weights, charges, discrepancies and other data in Oracle.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Utilized Oracle to organize and maintain shipment records, including quantity, value and location data.
02/2015 to 11/2015 Test Operator Teligent Ems | City, STATE,
  • Soldered components onto boards, reworked arrangements and installed wiring.
  • Used multimeters, oscilloscopes and other hand tools to test and evaluate components.
  • Inspected and tested completed systems for performance and conformance with specifications.
  • Installed, repaired and programmed programmable logic controllers and variable speed drives.
  • Calibrated pneumatic assemblies to meet operational tolerances.
07/2014 to 02/2015 Support Staff Macy’s | City, STATE,
  • Accurately maintained daily shipping and receiving Order fulfillment Stocked and rotated products regularly.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted organizational efforts by filing, entering data and answering phones.
04/2014 to 07/2014 Operations Specialist General Dynamics | City, STATE,
  • Followed Occupational Safety and Health Administration (OSHA) regulations to promote safe work environment.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Inspected each completed fabrication project to verify adherence to blueprint and procedural specifications.
  • Verified product quality by checking products for accuracy and completing necessary adjustments.
08/2009 to 02/2011 Warehouse Team Member L & T Building LLC | City, STATE,
  • Manage supplies for team Loading and unloading Hardware store pickups Manage inventory Ensure a safe and sanitary environment for employees and customers Customer service via phone and in person Assist the building contractors.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Loaded and unloaded shipments and moved products to assigned warehouse locations manually or used forklift or pallet jack and focused on easy retrievability for customer orders.
  • Established and maintained good relations with customers and vendors.
04/2009 to 07/2009 Legal Assistant Defender’s Office | City, STATE,
  • Customer service via phone and in person General administrative duties (filing, faxing, mail sort) Schedule management Meeting preparation and organization assistance Leadership.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
  • Handled all telephone calls, meeting plans and conference organization requirements.
  • Filed pleadings and paperwork with court clerk to meet strict deadlines.
Education and Training
Expected in 2017 Bachelor of Science | African-American Studies, Business Administration Florida A&M University, , GPA:
Expected in 2009 | Health Sciences Tallahassee Community College, , GPA:

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Resume Overview

School Attended

  • Florida A&M University
  • Tallahassee Community College

Job Titles Held:

  • Outbound Operations Manager II
  • Quality Operations Manager II
  • Inbound Operations Manager I
  • Manager Resource Manager I
  • Hub Supervisor
  • National Vice President
  • Receiving Clerk
  • Test Operator
  • Support Staff
  • Operations Specialist
  • Warehouse Team Member
  • Legal Assistant


  • Bachelor of Science

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