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outbound operations manager resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

I currently manage a team of 96 associates including 4 Assistant Managers, 9 Supervisors and 83 warehouse associates in order to service the next day and same day operations of local routes, as well as remote line haul locations. My goal is to ensure that all routes depart on time with all of the scheduled items picked with accuracy to completion for delivery in order to meet our customer promise.

Skills
  • Profit and loss management
  • Transportation management systems
  • Skilled in SAP and WMS Software
  • Mentoring and training
  • Safety standards
  • Quality control
  • Planning production
  • Staff training and development
Experience
09/2019 to Current
Outbound Operations Manager Covetrus Montpelier, VT,
  • Led and managed projects to support logistics efforts and plans.
  • Consistently met company and department objectives within budget and time constraints.
  • Created and enforced policies and procedures for entire logistics team.
  • Identified opportunities to reduce cost and improve productivity.
  • Assessed needs and allocated resources to meet demand.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
07/2016 to 08/2019
District Manager Dick's Sporting Goods Myrtle Beach, SC,
  • Audited location sales performance and data trends to improve underperforming areas
  • Spearheaded growth initiatives to improve operational standards
  • Strategized business operations, merchandising strategies and personnel moves
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth
  • Supervised 16 Store Leaders and managed all performance metrics within the Atlanta West territory
  • Led district conference calls with the management team to update and align sales objectives
  • Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
02/2013 to 07/2016
Executive Team Leader Logistics Operations Dick's Sporting Goods Nampa, ID,
  • Led and managed projects to support logistics efforts and plans
  • Reviewed profit and loss statements and metrics to identify trends and opportunities
  • Managed day-to-day shipping and receiving, typically overseeing more than 15,000 packages in 24-hour period
  • Researched issues to address shipping errors and packaging mistakes
  • Analyzed operational performance and implemented plans to attain organizational and financial goals
  • Proactively identified and solved complex problems impacting operations management and business direction
02/2010 to 02/2013
Sales Floor Executive Team Leader Target City, STATE,
  • Delegated tasks to maintain efficient workflow.
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Oversaw various team member development projects from conceptualization to completion
  • Communicated sales goals and key performance indicators to employees.
07/1997 to 02/2010
District Manager BCBG Max Azria Group , ,
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
  • Oversaw store merchandising, brand exposure and product availability.
Education and Training
Expected in to to
: Business Management
University of North Dakota - Grand Forks, ND
GPA:
Licenses & Certifications

Role of the Leader

MOHR Retail

Issued Feb 2019- No Expiration Date

Executive Presence

Executive Edge

Issued Oct 2016- No Expiration Date

Hi-Po Executive Assessment and Certification

GameStop

Issued September 2019- No Expiration Date

Women's Leadership Council

GameStop

Advocate for diversity and inclusion within the organization. Collaborate and facilitate training meetings for field WLC members. Provided resources and development opportunities for diverse team members to participate, learn and develop personal skills that would impact their career and the experience the customers had in stores.

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Resume Overview

School Attended

  • University of North Dakota

Job Titles Held:

  • Outbound Operations Manager
  • District Manager
  • Executive Team Leader Logistics Operations
  • Sales Floor Executive Team Leader
  • District Manager

Degrees

  • Some College (No Degree)

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