otsec architecture engineering supervisor resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Enthusiastic OT Security Architecture & Engineering Supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of reports on vulnerabilities detection and vendor updates and training in vulnerabilities. Motivated to learn, grow and excel the world of OT Cybersecurity.

  • Lead Integrator and collaborated with multiple vendors on the Plainfield, IN; Columbus, OH; Ontario, Canada and Cranbury, NJ sites.
  • Resolved Sorter issues through testing and research.
  • Documented and resolved application or mechanical issues which led to a successful performing Module that is able to sort packages correctly and accurately.
  • Test Automation
  • Technology integration
  • Reporting And Metrics
  • Vulnerability Assessments
  • Remediation Activity
  • System Architecture
  • AGV Testing
  • Disaster Recovery Operations
  • NIST Cybersecurity Framework
  • Client Support
  • Audit Risk Management
  • Threat Research
  • Monitoring Tools
  • Plant Operations
  • Programmable Logic Control Systems
  • Crowd Strike
Work History
01/2021 to Current
OTSec Architecture & Engineering Supervisor Clearcapital.Com, Inc. , , Atlanta, GA
  • Managed multiple projects and tasks.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided reports provided by Qualys IP scans for Automated Tug Vehicles.
  • Provided vendor project updates to District managers.
  • Gathered information, identified and implemented resolutions.
  • Oversaw daily monitoring and patrolled work sites.
  • Submitted Firewall rules to check for vulnerabilities before testing on Operational Technology Network. Checked and resolved Crowd Strike vulnerability alerts in Crowd Strike.
  • Made sure project was within budget.
  • PLC experience with Ethernet/IP and other industrial networks from site facility level.
  • PLC experience with manufacturing information software from Rockwell Automation, Siemens, Schneider and Allen-Bradley from site facility level.
  • PLC status verification from site facility level
  • Monitored HMI systems to show connection of PLC.
  • Verified correct amount of sorters chutes and labels on HMI monitors.
  • Verified camera connection within XLE application systems and HMI.
  • Completed camera Monitor configurations for camera tunnel optimization
  • Qualys scans were ran on PLC's to determine which PLC vendor provided most vulnerabilities and provided reports of that data.
  • Verified with vendor that PLC programs had correct UPS standard configurations.
  • Demonstrated leadership by making improvements to work processes and helping to train others Demonstrated self-reliance by meeting and exceeding workflow needs
  • Used SCADA systems such as HMI's to be able to view alerts of sorters and PLC devices
  • Ensured that our policies and procedures as well as our architectural framework lined up with NIST 800-82 and NIST 800-53
  • Managed the SSL certificates for Automation services, inclusive of certificate expirations, renewals, and certificate installations utilizing the AppViewX platform.

Technical Environment: PLC, PLC programming, Qualys scans, Linux, Heidi SQL, VLAN, VPN, Network Ports, Hardware configurations and setup, Risk Management tools, CA eTrust Admin, IBM Tivoli Identity, LDAP, Crowd Strike

03/2018 to 01/2021
Test Automation Engineer Texas Health & Human Services Commission , , Atlanta, GA
  • Lead integrator on International project in Ontario, Canada.
  • Worked with vendors on PLC programming code.
  • Verified that correct IPs were listed on PLC IP and PLC photo eyes.
  • Worked on sites with vendors, consultants, electrical and mechanical contractors, and local cross-functional staff to successfully meet project objectives with regards to system functionality, system performance, and system reliability
  • Worked with vendors such as SIEMENS, MHS, SICK, TSG and FHIVES
  • Monitored and tested application performance to identify potential issues, develop solutions, and collaborate with developers on solution implementation
  • Installed, configured, tested, and maintained operating systems, application software, setup some network equipment and system management tools
  • Documented and kept management teams informed of all support related issues as well as module status during projects
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Resolved application problems, improved operations, and provided exceptional client support
  • Wrote, revised and maintained documentation outlining standard test procedures and automation standards for reference throughout testing department.
  • Implemented test automation procedures for both regression and progression scenarios, powering future implementation of repeatable diagnostics.
  • Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
  • Monitored testing materials security and enforcement.
  • Studied technical specifications and installation schematics and established interfaces and integrations.
  • Maintained strong and honest relationships with external and internal customers and vendors.
  • Spearheaded test automation script integration, shortening diagnostic period timeframes 85% and producing great results

Technical Environment: PLC programming code, Qualys scans, Linux, Heidi SQL, Network configuration, Hardware configurations and setup, Automation Testing, Photo eye connection, SIEMENS, FHIVES, SICK Camera systems, DataLogic Camera systems, Intelligrated Puck/Shoe Sorter, HYTROL Puck/shoe Sorter, PHV (Package History Viewer) and HSLA systems

03/2017 to 03/2018
IT Liaison Verizon Wireless , , Alpharetta, GA
  • Responsibilities include supporting technologies used by BGCO employees- this included and not limited to all systems, advertised software and approved hardware
  • Worked with all business partners to understand technology and operations
  • Responsible for quick and thorough resolution of trouble tickets, addressing software/hardware/voice and network connectivity issues
  • Responsible for ITL Jabber Chat requests, reviewing conditions and processes for outages/crisis and communicating updates and resolution
  • Participated in projects due to growing demand of technology Some projects included technology refreshes of Hardware, Software, Switches, and Routers Tablets
  • Maintained, analyzed, troubleshooted, and repaired computer systems, hardware and computer peripherals
  • Trained employees, identified and repaired product failures, ordered and replaced parts as needed
  • Oversaw implementation of application developments
  • Created reports that determined which tickets were avoidable and how long crisis tickets lasted along with resolutions
  • Escalated unresolved issues to appropriate level
  • Created and maintained databases, network accounts and programs for specific department needs
  • Oversaw daily performance of computer systems
  • Evaluated and conducted technical and functional research and analysis
  • Referred major hardware and software problems and defective products to vendors or technicians for service
  • Trained users in proper use of hardware or software
  • Collected data around every transaction and turned it into tools that helped users
  • Applied performance tuning techniques
  • Participated in special projects, external audits, evaluations and process improvements
  • Prepared detailed technical design specifications for programs
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
  • Increased efficiency through task automation by 50%

Technical Environment: VLAN, Help Desk, Computer rebuild, Hard drive wipes, system resets, Vendor Warranty replacements, Troubleshooting

01/2009 to 10/2016
GCO Tech Support Verizon Wireless , , Huntsville, AL
  • Provide excellent support for voice, data, hardware, and software to Government employees and contractors
  • Made sure that Verizon software known as VZ Access Manager is compatible with Verizon products as well as third-party devices
  • Provided step by step instructions on how to install software and how to fix any errors that may occur while trying to connect to devices
  • Insured that customer's issue was resolved correctly first time, and assisted in testing data connections of devices, and embedded modems
  • Assisted as Teacher assistant to new hire classes and also was acting supervisor while supervisors were out of town for business
  • Assisted as floor support to aid in assistance of department coordinators and new hires
  • Recommended to take on special projects to help better department and team morale.
  • Diagnosed problems using testing equipment, technical knowledge and hand instruments.
  • Maintained testing resources, manuals and tools to provide informational knowledge insight.
  • Researched ways to help minimize submitting unnecessary trouble tickets by 35%

Technical Environment: Help desk, Network configuration, Troubleshooting, Windows troubleshooting. Device hard and soft reboots, Hardware configuration

Expected in 05/2026 to to
Master of Science: Cybersecurity
The SANS Technology Institute - Bethesda, MD

Master Degree Program for Cybersecurity

ISE XXX5: ICS/SCADA Security Essential| ICS410+GICSP
ISE 6520: ICS Active Defense and Incident Response| ICS515+GRID
ISE 6525: Essentials for NERC Critical Infrastructure Protection|ICS456+GCIP
ISE XXX5: ICS/SCADA Security Essentials|ICS410+GICSP
ISE 6700: Building and Leading Security Operations Centers| MGT551+GSOM

Expected in 12/2011 to to
ITCAP- Prima Community College - Tucson, AZ,
Expected in 12/2006 to to
Bachelor of Science: Electrical Engineering
Alabama A & M University - Normal, AL

CompTia Security+

CAPM (Certified Associate in Project Management)

CompTia Network+

CompTia A+

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Resume Overview

School Attended

  • The SANS Technology Institute
  • ITCAP- Prima Community College
  • Alabama A & M University

Job Titles Held:

  • OTSec Architecture & Engineering Supervisor
  • Test Automation Engineer
  • IT Liaison
  • GCO Tech Support


  • Master of Science
  • Certifications
  • Bachelor of Science

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