Orthopedic & Spine Surgeon Practice Manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Highly accomplished healthcare professional with 19 years experience in Orthopedic Practice Management seeks to take next career step with a respected organization that values hard work, talent, and demonstrated success in project management and business development. Skilled in creating communication pipelines to achieve treatment plan implementation and comprehensive patient care objectives. Proven success in increasing retention and improving staff morale through effective communication, employee relations management and team leadership.

  • Leadership & Team Building
  • Strategy- Mission & Vision Planning
  • Operations Management & Business
  • Development
  • Budgeting & Cost Control
  • Goal Setting & Attainment
  • Market Assessment & Market Preparation
  • Process Improvement and New Process
  • Implementation
  • Excellent Customer Service
  • Market Positioning
  • Corporate Realignment
  • Training Facilitator- Clerical & Clinical Skills
  • Relationship building and management
  • Business Development and Planning
  • Account servicing
  • Goals and Performance
  • Research and Analysis
  • Account management
  • New business opportunities
  • Customer Relations
  • Strong relationships
  • Business Development
  • Marketing strategy implementation
  • Staff Management
  • Territory Management
  • Contract Negotiation
  • EHR systems expertise
  • Correspondence writing
  • Teambuilding
  • Cultural Awareness
  • Training and Development
  • Planning and Coordination
  • Interpersonal Communication
Work History
05/1998 to 12/2019
Orthopedic & Spine Surgeon Practice Manager Pad Split Texas, AL,
  • Maintained & Excelled as, as the group merged with Clark Memorial Hospital to become Orthopedic Surgeons of So IN, CPG
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Resolved problems, improved operations and provided exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Improved operations through consistent hard work and dedication.
  • Participated in team-building activities to enhance working relationships.
07/2020 to 03/2021
Account Executive Caretenders Home Health Agency City, STATE,
  • PSC.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
  • Collaborated with internal teams to develop account strategy.
  • Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
  • Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
  • Gained understanding of goals, objectives and processes to meet client business needs.
  • Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
  • Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
12/2022 to Current
LPN Business Office Manager Villas Of Guerin Woods City, STATE,
  • Continued to remain successful throughout acquisition with Life-point RHN as we grew into, Orthopedic & Spine, Operations
  • Oversee daily operations of 3 practice locations with 7 surgeons, 22 support staff and provided leadership for the staff and a liaison for solving problems
  • On-boarded 3 Orthopedic Surgeons within 3 years
  • Used Lean Processes to decrease waste and improve productivity
  • Optimized technology, standardized processes and procedures, identified and resolved workflow issues, and created job descriptions
  • Created annual and capital budgets for all locations, monitored expenses and reported variances as needed
  • Worked closely with billing to monitor charges and payments and educated physicians and all incoming team members in billing policies and procedures
  • Developed charge reconciliation model to ensure charge capture and reconciliation
  • Oversees Inventory and Purchases of Medical and Office Supplies
  • Coordinated office relocation and merger and organized shared office space; implemented joint computer procedures
  • Leadership
  • Create exceptional experiences for patients, staff and physicians
  • Actively align the organizational vision and strategy with staff efforts
  • Define and routinely validate expectations
  • Instrumental in Overall Success of Orthopedic Service-line for supporting hospitals
  • Directed the cross-training of personnel to effectively utilize employees as well as to build skill levels
  • Meet with physician's and staff to ensure clinical and administrative policies were followed for compliance and better quality of care and understand their frustrations and concerns to ensure an adequate support system
  • Recognized for coordinating the grand opening of a new medical practice; actively/aggressively marketed to launch it successfully, and was recognized for its high volume success
  • Patient Care
  • Integral Part of Developing "Fast Track Total Joint Program" with Clark Memorial Hospital
  • High Customer Service Standards
  • Designed and published patient education materials used in outpatient clinic for improved understanding of surgical procedures, risks and benefits
  • Promoted quality patient care for 150-200 weekly adult patients through supervision of all administrative and clinical employees
  • Maintained compliance in areas such as OSHA, HIPAA, Coding issues and assisted in updating Policies & Procedures
  • Coordinated on-site special events such as Health Fairs and Community Events.
  • Scheduled staff and delegated work assignments.
  • Helped to develop, improve and implement nursing policies and procedures.
  • Evaluated and improved team member performance through coaching and training.
  • Recruited, interviewed and hired well-qualified nursing staff.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
  • Contributed to committees in effort to promote standardize practices and procedures across hospital-wide nursing stations.
  • Reviewed patient history to verify conditions and current medications.
  • Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
Expected in 05/2002
Associate of Science: Nursing
Spencerian College - Louisville - Louisville, KY
Additional Information
  • AWARDS & RECOGNITION , Legendary Leader 2016 Nominated Mercy Award 2017
  • Achieved decreased LOS through decreasing OR TAT.
  • Collaborated with team of 9 Surgeons in the development of Rapid Recovery Total Joint Program.
  • Supervised team of 75 staff members.

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Resume Overview

School Attended

  • Spencerian College - Louisville

Job Titles Held:

  • Orthopedic & Spine Surgeon Practice Manager
  • Account Executive
  • LPN Business Office Manager


  • Associate of Science

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