Poised Loss Prevention professional offering proven history developing programs to mitigate corporate theft, loss and waste. Driven and dedicated with 25 years of hiring and development expertise. Employed investigative and communication skills to acquire information and evidence. Skilled at developing, conducting and overseeing the implementation of loss prevention initiatives. Developed key strategic alliances to support business objectives. Motivated professional who works efficiently under pressure and makes sound decisions. Exceptional team leader with an outstanding work ethic. Over 150 apprehensions with 100% convictions. Uncovered and Investigated a large Organized Prescription Fraud Ring, arrest/charges were filed, with convictions. Discovered and investigated over 20 groups of Organized Theft Rings with convictions. Total recovered dollars over $100,000
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Skills
Loss prevention expertise
Security measures
Loss prevention assessment programs
Problem analysis and resolution
Fraudulent activities investigations
Interviews and interrogations
Teambuilding
Work History
Organized Retail Crime Protection Manager, 01/2021 to Current Global Aviation Services – Anchorage, AK,
Cover 120 Stores in 4 States for ORC training and awareness.
Develop Investigations into large fencing rings throughout geographical area.
Successfully close these investigations with assistance and partnership of Law Enforcement.
Research/ Utilize new technologies for ORC.
Assistant Service Manager/Service Advisor, 04/2019 to 01/2021 Road & Rail Services – Madison, IN,
Achieved work objectives by prioritizing jobs, organizing schedules and coordinating assignments.
Minimized workplace hazards and accidents through continuous monitoring and training initiatives.
Developed and implemented employee safety strategies and consistently achieved targets increasing customer services scores over 10%.
Promoted performance-oriented culture with regular assessments of employee work.
Suggested add-on services that would be helpful to customers and improve bottom line.
General Manager, 06/2018 to 04/2019 Rite Aid – Chardon, OH,
Daily operations of store functions, preparing monthly budgets, (% range) labor control (% range).
Supports daily schedules (if applicable), work areas, and assignments.
Recruiting/hiring/terminating of employees, training new and existing employees including supervising 20-30 employees to one (1) assistant manager and three (3) shift managers.
Coordinating deliveries with inventory control and food cost control along with cash handling, deposits.
In charge of store level marketing/advertising of store promotions with positive increase in sales over 10%.
Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Manager, 03/2017 to 06/2018 Dick's Sporting Goods Inc – Indianapolis, IN,
Daily operations of store functions, preparing monthly budgets, (% range) labor control (% range).
Recruiting/hiring/terminating of employees, training new and existing employees including supervising 20-30 employees to one (1) assistant manager and one (1) shift manager.
Coordinating deliveries with inventory control and food cost control along with cash handling, deposits.
In charge of store level marketing/advertising of store promotions with positive increase in sales over 10%.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Asset Protection Manager, 10/2015 to 03/2017 Walmart, Wal-Mart – City, STATE,
Conducted multiple security audits per month to identify potential problems related to physical security, staff safety and asset protection.
Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
Supervised a team of 10+ security personnel during a given shift.
Detained and interviewed shoplifters, resulting in a 15% higher rate of cash and merchandise recovery.
Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
Advised security team and conducted investigations of significant threats and the loss or misappropriation of assets.
Analyzed and investigated all incidents alongside functional management and security supervisors.
Identified fraudulent transactions and accounts, resulting in multiple prosecutions. Processed both internal and external case sheets.
District Senior Loss Prevention Investigator, 09/2004 to 12/2015 Giant Food Stores LLC, Giant – City, STATE,
Detect, identify and resolve security related activities in stores, distribution centers and headquarters.
Conduct internal investigations to detect sources of shrink and reduce inventory loss.
Collect necessary documents and evidence for the preparation of court cases.
Coordinate with various law enforcement agencies and the State's Attorney's office on prosecution of cases Respond to all emergencies as needed ensuring company policies and procedures are followed.
Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Manager/Operator, 09/1999 to 05/2003 Dogtel Hotel, LLC – City, STATE,
Daily operation of boarding kennel functions, including ensuring guest safety, customer service, public relations and advertising.
Supervision of 10-15 employees including 2 assistant managers.
All duties including hiring, training, scheduling and terminating of employees.
All cash handling, deposits, monthly P and L statements, payroll, inventory control.
Design and installation of software and hardware for kennel reservations and customer database management.
Maintenance of kennel buildings and property.
Police Officer/Detective, 04/1991 to 06/1994 Fruitland Police Department – City, STATE,
Duties included calls for service, patrolling of sectors, investigating of criminal activity.
Making arrests for misdemeanor and felony crimes against persons, issuance of traffic citations with
radar
enforcement,.
Court testimony, public relations, K-9 handler, investigating traffic accidents.
District Loss Prevention Manager, 06/1988 to 03/1991 TJX Companies, Marshall's – City, STATE,
Duties included overseeing 14 stores in all aspects of loss prevention.
Conducting internal and external investigations.
Overseeing thirty employees in loss prevention department.
Training, hiring and terminating employees.
Conducting in-store audits, court testimony, conducting in-store shrink loss committees.
Began as Store Detective, progressing to District Trainer, Store Loss Prevention Supervisor for 3 stores.
Education
Criminal Justice Academy Certificate in Criminal Justice: , Expected in 05/1984 Wor-Wic Community College - Salisbury, MD GPA:
Certifications
Behavioral Intervention Specialist (10+ years)
Wicklander Zulawski-June 2005 to Present
Interview and Interrogation Techniques
ServSafe-July 2018 to Present
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School Attended
Wor-Wic Community College
Job Titles Held:
Organized Retail Crime Protection Manager
Assistant Service Manager/Service Advisor
General Manager
Manager
Asset Protection Manager
District Senior Loss Prevention Investigator
Manager/Operator
Police Officer/Detective
District Loss Prevention Manager
Degrees
Criminal Justice Academy Certificate in Criminal Justice
