(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Committed and meticulous data scientist with extensive training and knowledge in leveraging science, data trends and patterns to optimize business results and human experiences. Forward-thinking and proactive leader with strengths in communication and collaboration. Proficient in translating needs with real-time data and making strategic recommendations to meet expected demands, promote efficiency and influence positive outcomes.

  • Job Analysis and Research Methods
  • Strategic Planning 
  • Problem Solving
  • Computer Skills
  • Analyzing Data
  • Storytelling Skills
  • Analytical Skills
  • Gap analysis
  • Decision Making Skills
  • Technical Skills
  • Diagnostic Skills
  • Monitoring
  • Education and Training
    NORTHCENTRAL UNIVERSITY Phoenix, AZ, Expected in 06/2020 Ph.D. : Industrial-Organizational Psychology - GPA :
    • Psi Chi: International Honor Society In Psychology graduate
    • The Society for Industrial and Organizational Psychology (SIOP) Member
    • Dissertation: “Stress, Burnout, and Mental Health Issues Among Ethnic Minority Workers of the Millennial Generation.” Published on Proquest. Other Pending Publications.
    • Completed professional development in Organizational Leadership
    SOUTHERN NEW HAMPSHIRE UNIVERSITY Manchester, NH, Expected in Master of Science : Industrial-Organizational Psychology - GPA :
    • The National Society of Leadership and Success Member
    UNIVERSITY OF HARTFORD Hartford, CT, Expected in Bachelor of Science : Politics and Government - GPA :
    • Pi Sigma Alpha, the National Political Science Honor Society Member
    • Magna cum laude. Graduated "with great distinction"
    • Presidential Scholarship Recipient
    Applied Systems, Inc. - Organizational Psychologist Independent Contractor
    Dallas, TX, 09/2013 - Current
    • Interpreted observation and testing results through application of SPSS and NVIVO expertise to evaluate and solve diverse company problems.
    • Collected information necessary for qualitative case study by interviewing, observing and surveying participants. Resulting in 250 paged published manuscript of original research on the effects of minority stress, work-related stress, burnout, and mental health issues among ethnic minority millennial workers
    • Developed, implemented and facilitated training programs, wellness programs, and personal development workshops by assessing targeted clients needs resulting in optimized organizational and human experiences.
    • Defined problems, selected methods, compiled data, distilled information and assessed trends using advanced statistical and qualitative approaches resulting in a PhD.
    VERIZON WIRELESS - Senior Marketing Communications Specialist
    City, STATE, 06/2007 - 08/2013
    • Managed customer digital marketing strategies to meet client goals and objectives. Prepared and presented weekly reports to update stakeholders about success of each strategy.
    • Served as main point of contact for escalating critical concerns to resolve issues quickly and retain client base.
    • Completed in-depth analyses of competitor ad, keyword, bids and landing page activities to identify trends and make adjustments to marketing plans.
    • Demonstrated leadership and improved work processes by training others to establish core metrics for projects based upon client needs
    • Leveraged cloud-based software to unlock qualitative data points, capture and automate actionable data, trends, indicators, and insights to maintain market trends and product knowledge.
    HILTON HOTEL/ RAMADA INN/ DAYS INN - Hotel Front Desk Supervisor/Auditor
    City, STATE, 01/1997 - 12/2007
    • Mentored all new front desk employees, demonstrating best methods for servicing clients and guests.
    • Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.
    • Managed and trained team of four front desk agents in issue resolution by listening, finding common ground and building relationships which increased customer satisfaction and decreased interpersonal conflicts.
    • Demonstrated leadership by delegating and juggling tasks to accomplish high quality and timely delivery service goals; created agendas and communication materials to ensure productive team meetings; collaborated and communicated openly with staff which enhanced inclusion and exceeded workflow needs.
    • Contributed to development, planning and completion of project initiatives which transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
    • Improved delivery of [Product or Service] by [Action], realizing overall increase in customer satisfaction and cost efficiency.
    • Created highly effective new [Program] that significantly impacted efficiency and improved operations.
    • Consistently maintained high customer satisfaction ratings.
    • Drove [Number]% improvement in [Timeframe] profits through aggressive [Action] and [Action].

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