Committed and meticulous data scientist with extensive training and knowledge in leveraging science, data trends and patterns to optimize business results and human experiences. Forward-thinking and proactive leader with strengths in communication and collaboration. Proficient in translating needs with real-time data and making strategic recommendations to meet expected demands, promote efficiency and influence positive outcomes.
Skills
Job Analysis and Research Methods
Strategic Planning
Problem Solving
Computer Skills
Analyzing Data
Storytelling Skills
Analytical Skills
Gap analysis
Decision Making Skills
Technical Skills
Diagnostic Skills
Monitoring
Education and Training
NORTHCENTRAL UNIVERSITYPhoenix, AZ, Expected in 06/2020 – –Ph.D.:Industrial-Organizational Psychology - GPA:
Psi Chi: International Honor Society In Psychology graduate
The Society for Industrial and Organizational Psychology (SIOP) Member
Dissertation: “Stress, Burnout, and Mental Health Issues Among Ethnic Minority Workers of the Millennial Generation.” Published on Proquest. Other Pending Publications.
Completed professional development in Organizational Leadership
SOUTHERN NEW HAMPSHIRE UNIVERSITYManchester, NH, Expected in – –Master of Science:Industrial-Organizational Psychology - GPA:
The National Society of Leadership and Success Member
UNIVERSITY OF HARTFORD Hartford, CT, Expected in – –Bachelor of Science:Politics and Government - GPA:
Pi Sigma Alpha, the National Political Science Honor Society Member
Magna cum laude. Graduated "with great distinction"
Presidential Scholarship Recipient
Experience
Applied Systems, Inc. - Organizational Psychologist Independent Contractor Dallas, TX, 09/2013 - Current
Interpreted observation and testing results through application of SPSS and NVIVO expertise to evaluate and solve diverse company problems.
Collected information necessary for qualitative case study by interviewing, observing and surveying participants. Resulting in 250 paged published manuscript of original research on the effects of minority stress, work-related stress, burnout, and mental health issues among ethnic minority millennial workers
Developed, implemented and facilitated training programs, wellness programs, and personal development workshops by assessing targeted clients needs resulting in optimized organizational and human experiences.
Defined problems, selected methods, compiled data, distilled information and assessed trends using advanced statistical and qualitative approaches resulting in a PhD.
Managed customer digital marketing strategies to meet client goals and objectives. Prepared and presented weekly reports to update stakeholders about success of each strategy.
Served as main point of contact for escalating critical concerns to resolve issues quickly and retain client base.
Completed in-depth analyses of competitor ad, keyword, bids and landing page activities to identify trends and make adjustments to marketing plans.
Demonstrated leadership and improved work processes by training others to establish core metrics for projects based upon client needs
Leveraged cloud-based software to unlock qualitative data points, capture and automate actionable data, trends, indicators, and insights to maintain market trends and product knowledge.
HILTON HOTEL/ RAMADA INN/ DAYS INN - Hotel Front Desk Supervisor/Auditor City, STATE, 01/1997 - 12/2007
Mentored all new front desk employees, demonstrating best methods for servicing clients and guests.
Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.
Managed and trained team of four front desk agents in issue resolution by listening, finding common ground and building relationships which increased customer satisfaction and decreased interpersonal conflicts.
Demonstrated leadership by delegating and juggling tasks to accomplish high quality and timely delivery service goals; created agendas and communication materials to ensure productive team meetings; collaborated and communicated openly with staff which enhanced inclusion and exceeded workflow needs.
Contributed to development, planning and completion of project initiatives which transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Accomplishments
Improved delivery of [Product or Service] by [Action], realizing overall increase in customer satisfaction and cost efficiency.
Created highly effective new [Program] that significantly impacted efficiency and improved operations.
Consistently maintained high customer satisfaction ratings.
Drove [Number]% improvement in [Timeframe] profits through aggressive [Action] and [Action].
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