Committed and motivated Administrative Assistant with exceptional customer service and decision making skills.
Received Global War on Terrorism Service Medal. Maintained 100% accountability of a large section of equipment worth over $10,000 during overseas deployments.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency for commander and 1ST SGT. Handled and processed confidential files for military personnel. Developed more efficient filing systems and solider database protocols. Logged and filed classified documents. Coordinated training schedules and filed crucial administrative paperwork.
Managed incoming and outgoing calls for the Medicaid reform program. Communicated with patients via phone and assist them with enrollment into Private health group. Handled and processed confidential patient information. Demonstrated mastery of customer service call script within specified time frames. Provided accurate and appropriate information in response to customer inquiries.
Explained human resources policies and procedures to all employees. Selected and interviewed candidates for all available positions. Managed communication regarding employee orientation and open enrollment for benefits. Managed over 300 personnel files according to policy and federal and state law and regulations. Helped training and development staff with all aspects of training coordination. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity.
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