Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills.

  • Self-starter
  • Problem resolution
  • Deadline-oriented
  • Microsoft Office
  • Inventory systems
  • Employee training and development
  • Dedicated team player
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Customer service expert
  • Telecommunication skills
  • Knowledge of HMOs, Medicare
  • Managed care contract knowledge

Received Global War on Terrorism Service Medal. Maintained 100% accountability of a large section of equipment worth over $10,000 during overseas deployments.

Orderly room Clerk, 03/2010 to 06/2013
US ArmyCity, STATE,

Maintained detailed administrative and procedural processes to improve accuracy and efficiency for commander and 1ST SGT. Handled and processed confidential files for military personnel. Developed more efficient filing systems and solider database protocols. Logged and filed classified documents. Coordinated training schedules and filed crucial administrative paperwork.

Choice Counselor , 05/2006 to 01/2010

Managed incoming and outgoing calls for the Medicaid reform program. Communicated with patients via phone and assist them with enrollment into Private health group. Handled and processed confidential patient information. Demonstrated mastery of customer service call script within specified time frames. Provided accurate and appropriate information in response to customer inquiries.

HR Coordinator, Customer Service , 2003 to 05/2006
Lowe'sCity, STATE,

Explained human resources policies and procedures to all employees. Selected and interviewed candidates for all available positions. Managed communication regarding employee orientation and open enrollment for benefits. Managed over 300 personnel files according to policy and federal and state law and regulations. Helped training and development staff with all aspects of training coordination. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity.

Associate of Arts: Business Management , Expected in 2015
University of Maryland University College - Adelphi, MD

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Resume Overview

School Attended

  • University of Maryland University College

Job Titles Held:

  • Orderly room Clerk
  • Choice Counselor
  • HR Coordinator, Customer Service


  • Associate of Arts

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