Dedicated and focused Order Operations Specialist with over 5 years of experience excelling at prioritizing, and completing multiple tasks simultaneously within a fast paced environment in order to achieve project goals. Flexible, detail- oriented and adaptive team player with expertise in project management utilizing Netsuite, FDM4 as well as Workfront to deliver an excellent client experience through identifying a streamlined process. A dependable and diplomatic self-starter seeking to leverage background into a integrated project management role.
Skills
Strong Verbal and written communication
Skilled within both NetSuite & Workfront management tools
Well-organized with an ability to multitask in a fast paced environment
Customer service excellence
Managing overall project development and lifecycle
Order Operations Specialist Coretelligent, Llc – Pennsylvania, PA,
Act as liaison between various departments to ensure customer’s needs are being met, while setting priorities for special projects and upholding the integrity of our allocation process.
Create and analyze a weekly metrics report for Amazon orders as well as holding monthly meetings with Demand Planning to assess inventory levels.
Oversee release of orders for large EDI customers including: Amazon, Cintas and Epic Sports.
Releasing all allocated backorders through FDM4.
Maintain relationship with in house decorator and ensure timely production and shipping is being met.
Supply daily update to Production Coordinator to meet deadlines and update on any potential delays.
Maintain contact with warehouse team to understand inventory schedules and expectations for landing and receiving shipments.
Manage allocation with priorities including moving inventory between orders when necessary.
Oversee hold orders and release when order is expired.
Manage Prebooked orders to ensure there is no overselling and allocations remain based on a first come first serve nature.
Create and manage the Large Decorated Order report to ensure each ship when fully allocated whenever possible and in a timely manner.
10/2020 to 08/2021
Client Success ManagerThe Channel Company – City, STATE,
End-to-end project management responsibilities for sold marketing services projects within Workfront
Act as a primary relationship manager between The Channel Company's Partner Demand Services and the client from project kickoff through execution and wrap up and maintain a positive client experience throughout
Proactively managed multiple and concurrent digital marketing campaigns
Communicated effectively with clients through phone calls and online meetings to maintain satisfaction and keep all parties current with changing environment.
Assessed customer issues, researched solutions and implemented corrective actions to maintain high satisfaction.
Worked closely with digital and creative teams to execute a marketing campaign and place digital advertising
Gathered data reports and presented results to clients and their partner organizations in an understandable way to help each make informed business decisions
Produce detailed, written communication to ensure program components are kept on track
Ensure that projects complete according to schedule and within budget
Proficient in Microsoft Outlook, Teams, PowerPoint, Excel and Word
09/2015 to 10/2020
Project Manager, Customer Care Specialist Axis Promotions – City, STATE,
Advanced in order entry and management for full order life cycles; Oversaw up to 100+ orders per month
Produced status reports for customers and senior management.
Prepared presentations for customers and staff members detailing project scope, progress and results.
Highly proficient within NetSuite, Google Slides, Docs and Sheets
Assembled creative client facing PowerPoint presentations and quotes
Oversaw adherence to project timelines and budget constraints.
Cultivated lasting partnerships with clients as well as vendors to create innovative strategies and functions to promote products and offerings.
Coordinated with Sales Leads and Industry Vendors to identify and outline solutions for unseen cClaireenges.
Maintained and prioritized project schedules by managing deadlines and adjusting workflow as needed.
Prioritized needs and delegated assignments to support team in order to handle multiple projects simultaneously.
Assessed, monitored and reported on work progression by keeping clear, organized notes within NetSuite.
Coached teams on company policies, procedures, and best practices to enhance operational efficiency and employee productivity.
Education and Training
Expected in 05/2014 to to
Bachelor of Science: Fashion and Retail Merchandising, Studio Art Lasell University - Newton, MA, GPA:
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